CRM Case Studies suitable for Cabin Crew & Flight Deck
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CRM Case Studies suitable for Cabin Crew & Flight Deck
Does anyone know of any good case studies that have both Cabin Crew and Flight Deck elements? I have used East Midlands in the past but it is getting a bit too well used now. Unfortunately time is short, so any help/steers/suggestions would be very gratefully received.
Thanks
Thanks
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All time classic case study
ALM Flt 980 JFK-SXM DC9, 2 May 1970, operated by ONA with ALM cabin crew. Ditching. Life raft inflated inside cabin, Inop PA, Communications failure with Cabin and cockpit crew; captain in life raft drifting away; fuselage break-up, fatalities. . . 
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CRM Case Studies
Surely the starting point for CRM case studies is to look at the elements to be included within the proposed course, and then to search for case studies which address those specific issues.
So often we see open-ended requests for videos and case studies, but with no apparent link to the actual course subjects, be they communication, situation awareness or automation for example.
So often we see open-ended requests for videos and case studies, but with no apparent link to the actual course subjects, be they communication, situation awareness or automation for example.
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i would be surprised if there were many case studies involving Cabin crew that related to automation, but if you know of any please let me in on the secret!
My request was deliberately non specific, as I am having difficulty finding recent case studies with any Crew involvement at all, let alone topic specific ones.
My request was deliberately non specific, as I am having difficulty finding recent case studies with any Crew involvement at all, let alone topic specific ones.
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http://www.aaiu.ie/upload/general/3504-0.pdf
I like this one. I think the CCM did a good job in terms of communication and persistence and was why this one didn't turn into a Helios.
I like this one. I think the CCM did a good job in terms of communication and persistence and was why this one didn't turn into a Helios.
old'n'bald, sorry nothing on automation, but see the article - Windshear Incident
Whilst this is written from the flight crew viewpoint, aspects of cabin CRM might be considered after the low go-around and a very obvious collision with trees. As the subsequent activities unfold there is scope for discussion.
“The cabin crew carried out a full Emergency Briefing en route. (The tour leader translating into French solved the problem of giving the non English speaking French tour group the emergency briefing).
The PA was used to keep cabin staff and passengers informed during the flight.”
A diversion, airport fly-by to check gear, and an emergency landing with full evacuation.
The cabin crew then attended to the passengers in the terminal; well done.
Whilst this is written from the flight crew viewpoint, aspects of cabin CRM might be considered after the low go-around and a very obvious collision with trees. As the subsequent activities unfold there is scope for discussion.
“The cabin crew carried out a full Emergency Briefing en route. (The tour leader translating into French solved the problem of giving the non English speaking French tour group the emergency briefing).
The PA was used to keep cabin staff and passengers informed during the flight.”
A diversion, airport fly-by to check gear, and an emergency landing with full evacuation.
The cabin crew then attended to the passengers in the terminal; well done.
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Automation Case Study
old'n'bad, the point I was making is that surely one starts with a syllabus, and then looks for case studies/incidents that feature one or more of the elements from the syllabus? Rather than the other way around!
OK, automation was not the best example but nonetheless, you could start with the G5 coming into Teterboro when the flight crew left auto throttle, engaged causing the a/c to run off the runway. Then take a cabin crew view on the outcome.
Then how about looking at cabin automation and, for example, discuss the outcome from accidentally blowing a slide on both flight and cabin crew. If you don't have such an incident in your own records it would not be hard to find one.
OK, automation was not the best example but nonetheless, you could start with the G5 coming into Teterboro when the flight crew left auto throttle, engaged causing the a/c to run off the runway. Then take a cabin crew view on the outcome.
Then how about looking at cabin automation and, for example, discuss the outcome from accidentally blowing a slide on both flight and cabin crew. If you don't have such an incident in your own records it would not be hard to find one.
