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CRM Case Studies suitable for Cabin Crew & Flight Deck
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6th Jul 2011, 13:35
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Telstar
Join Date: Apr 2005
Location: Euroville
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http://www.aaiu.ie/upload/general/3504-0.pdf
I like this one. I think the CCM did a good job in terms of communication and persistence and was why this one didn't turn into a Helios.
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