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-   -   Ryanair named 'worst short-haul airline' (https://www.pprune.org/rumours-news/616948-ryanair-named-worst-short-haul-airline.html)

Auxtank 5th Jan 2019 09:53

Ryanair named 'worst short-haul airline'
 
https://www.bbc.co.uk/news/business-46761330

"A Ryanair spokesperson said the airline's success was not reflected by the survey"

Yup. No.

sonicbum 5th Jan 2019 11:31

Regardless, they will still fly 140M plus cheap pax in 2019 and employ 5000 cheap pilots and several thousand cheap cabin crew.

Auxtank 5th Jan 2019 11:42


Originally Posted by ManaAdaSystem (Post 10352484)
This post will last 5 minutes.

Forgive me but it's done well over an hour now.
Perhaps it's because it's a news item relating to Aviation and this froum is the News and Rumour section of the Professional Pilots Rumour Network. I don't know just a guess.

Anyway, I posted it because I was rather amused by Ryanair's reaction to it and the carefully crafted vocab of their spokesperson.
Brought a chuckle to my morning coffee and biscuits.

Asturias56 5th Jan 2019 12:13

Never say never - they fly to places other people don't - and if its a choice between an hour on Ryanair or a 5 hour train journey at weird times.....................

I avoid them but at least you know what you're going to get service -wise whereas a lot of "full service" airlines are anything but these days - I see BA crawled off the bottom in the listings after several years

edi_local 5th Jan 2019 12:25

Would be interesting to know why these people voted it the worst. Perhaps they fell foul of their well known rules and had to pay up?

Personally I've used them several times a year since 2001, well over 70 flights now and never had a single issue, not even a delay (other than once I got caught up in a bomb scare at Kaunas airport which I can hardly blame FR for). It's funny, I have a friend who pays attention to every negative FR story out there, claiming they are a disgrace and he will avoid them. He's flown with them 3 times. Every time he arrived at his destination early, the flights were the cheapest by far, had good times and he even sat with his travel partner without paying for seats either. He's had nothing but good experiences but just likes to jump on bandwagons, as do a lot of FR detractors. Whatever they are doing they need to keep doing it. Surveys like this don't reflect on the fact that they are one of the most successful airlines in the world.

And no, I'm not an FR employee, I have absolutely nothing to do with them, just a very satisfied customer.

Stan Woolley 5th Jan 2019 12:45


Originally Posted by edi_local (Post 10352577)
Would be interesting to know why these people voted it the worst. Perhaps they fell foul of their well known rules and had to pay up?

Personally I've used them several times a year since 2001, well over 70 flights now and never had a single issue, not even a delay (other than once I got caught up in a bomb scare at Kaunas airport which I can hardly blame FR for). It's funny, I have a friend who pays attention to every negative FR story out there, claiming they are a disgrace and he will avoid them. He's flown with them 3 times. Every time he arrived at his destination early, the flights were the cheapest by far, had good times and he even sat with his travel partner without paying for seats either. He's had nothing but good experiences but just likes to jump on bandwagons, as do a lot of FR detractors. Whatever they are doing they need to keep doing it. Surveys like this don't reflect on the fact that they are one of the most successful airlines in the world.

And no, I'm not an FR employee, I have absolutely nothing to do with them, just a very satisfied customer.

It’s called reality vs mind facts.

(Mind facts cause a lot of trouble.) :)

Hotel Tango 5th Jan 2019 13:10

Asturias56, if you are referring to my previous post, which got deleted, I'm confident that in my case never means never. They are without doubt successful, provide lots of employment and offer the masses an alternative to air travel. But they are just not my type of airline.

Jonty 5th Jan 2019 13:59


Originally Posted by edi_local (Post 10352577)
Would be interesting to know why these people voted it the worst. Perhaps they fell foul of their well known rules and had to pay up?

Personally I've used them several times a year since 2001, well over 70 flights now and never had a single issue, not even a delay (other than once I got caught up in a bomb scare at Kaunas airport which I can hardly blame FR for). It's funny, I have a friend who pays attention to every negative FR story out there, claiming they are a disgrace and he will avoid them. He's flown with them 3 times. Every time he arrived at his destination early, the flights were the cheapest by far, had good times and he even sat with his travel partner without paying for seats either. He's had nothing but good experiences but just likes to jump on bandwagons, as do a lot of FR detractors. Whatever they are doing they need to keep doing it. Surveys like this don't reflect on the fact that they are one of the most successful airlines in the world.

And no, I'm not an FR employee, I have absolutely nothing to do with them, just a very satisfied customer.

I can’t imagine the collective readership of Which? Would stoop to travel on Ryan Air very much, so while several thousand filled in the survey, I would think only a few hundred have actual experience of Ryan air.

What I find astounding is that Jet 2 come top. Although they are their “preferred partner” so that probably tells you everything you need to know!

I would question it’s impartiality

pilotmike 5th Jan 2019 14:06

I believed this forum was intended for posting 'Rumours' or 'News'.

Ryanair being revealed as the worst short-haul airline won't come as any surprise to most, hardly qualifying as rumour or news....

Timmy Tomkins 5th Jan 2019 14:43

News or not it is a subject of frequent discussion in the industry and so relevant. Like many I try to avoid them but sometimes they are the only carrier available within practical travel plans. I never have an issue with the crew and the service is usually reliable but Ryan being Ryan even when they deliver what you have booked, they manage to make you feel ripped off.

Unlike Herb Kellerher and Southwest who sold you cheap tickets AND an enjoyable experience.

Asturias56 5th Jan 2019 15:34


Originally Posted by Hotel Tango (Post 10352603)
Asturias56, if you are referring to my previous post, which got deleted, I'm confident that in my case never means never. They are without doubt successful, provide lots of employment and offer the masses an alternative to air travel. But they are just not my type of airline.


yes - it was a ref to your post - God knows why it disappeared..... I agree - but sometimes with work or family you have no choice - I don't like Merpati Nusantara or TAAG but they're the only show in town in some places I go

G-ARZG 5th Jan 2019 18:20

Almost seems FR start to read Kelleher's excellent book....but never got around to finishing it...

langleybaston 5th Jan 2019 21:20

A fair few people seem to do what I do after using Ryanair. Mutter "never again" and then use them again. My bottom line for short haul only is: cost, cconvenience, timeliness, safety record.
Ticks my boxes, and I just write off the journey time against benefit on arriving where I want to be, when I want to be, cheaply.

stallfail 5th Jan 2019 21:55

Let’s face it, you’ll get what you pay for, Ryanair gets bashed all over, but still delivers what they are promising,….. namely nothing.. except cheap fares and not crashing an aircraft every year.

We can proceed to discuss how the industry has changed and how the commercial side took over decision making while not giving a sh*%t of providing a proper working environment nor giving their employees the necessary time to gain experience while paying them reasonable wages.

Nobody working in aviation more then 15 to +20 years does not feel the change and seems not to be worry about it. But unfortunately, thats the direction we are heading to….

Ryanair is just a mirror of our society and type of our current consumer behavior, cheap fares are posh and people don’t care getting treated like sh*%t as long as tickets cost less than the parking fee at the airport.

There are many Ryanair’s are around us, with different names and colors,.....things will even go worse.....

Gertrude the Wombat 5th Jan 2019 22:41


Originally Posted by Asturias56 (Post 10352565)
Never say never - they fly to places other people don't - and if its a choice between an hour on Ryanair or a 5 hour train journey at weird times.....................

For me if it's a choice between Ryanair and walking I'll walk. (Or perhaps choose to go somewhere else instead.)

Gertrude the Wombat 5th Jan 2019 22:43


Originally Posted by edi_local (Post 10352577)
Would be interesting to know why these people voted it the worst.

It's basically the way they treat their customers with complete and total and utter contempt. It might work on some people, but that's not how you get my business.

racedo 5th Jan 2019 23:22


Originally Posted by Gertrude the Wombat (Post 10352990)
It's basically the way they treat their customers with complete and total and utter contempt. It might work on some people, but that's not how you get my business.

Its WHICH. No data provided on who actually flew with Ryanair rather than rehashing Daily Mail headlines. More about grabbing headlines for WHICH to increase subscibers than reality.

Gipsy Queen 5th Jan 2019 23:40


Originally Posted by Timmy Tomkins (Post 10352668)
Unlike Herb Kellerher and Southwest who sold you cheap tickets AND an enjoyable experience.

Agreed. Flown a lot as pax with Southwest and always found them well up to the job. Which is more than I can say of the old USAir.

Rated De 6th Jan 2019 01:44


Originally Posted by Jonty (Post 10352641)


I can’t imagine the collective readership of Which? Would stoop to travel on Ryan Air very much, so while several thousand filled in the survey, I would think only a few hundred have actual experience of Ryan air.

What I find astounding is that Jet 2 come top. Although they are their “preferred partner” so that probably tells you everything you need to know!

I would question it’s impartiality


That is why airline managers much prefer Skytrax.

https://www.paddleyourownkanoo.com/2...houldnt-trust/

A little advertising spend, a consulting assignment and voila an 'award'.


A 2016 investigation, however, reveals that over 2,159 businesses were registered at 29 Harley Street. While there’s no indication of Skytrax, breaking the law, investigations revealed some companies using the site were involved in tax avoidance and international fraud. (Update: Skytrax has since changed its address to 85 Portland Street – the home of a business which acts as a “virtual mailing address”).

fox niner 6th Jan 2019 03:54


Originally Posted by Gertrude the Wombat (Post 10352990)
It's basically the way they treat their customers with complete and total and utter contempt. It might work on some people, but that's not how you get my business.

(my post got deleted as well yesterday)
The point i was making then was, that the actual customers of Ryanair are the local governments and smaller airfields. NOT really the people they transport. That is why ryanair can treat its passengers the way they do. The passengers pay a small fee for insurance (called the ticket).

southern duel 6th Jan 2019 04:38

You get what you pay for !! But with over 400 aircraft (the biggest fleet in Europe) and flying more International Pax then any other airline in Europe it cant be doing a lot wrong !!!
If pax want to pay 5 pounds for a ticket then let Ryanair fly them.

edi_local 6th Jan 2019 19:48


Originally Posted by Gertrude the Wombat (Post 10352990)
It's basically the way they treat their customers with complete and total and utter contempt. It might work on some people, but that's not how you get my business.

I have never experienced this contempt myself and only ever see those who have ignored FR rules or disagree about one of their changes speaking of it.

What exactly are they doing that's different to other airlines? They charge for food, drink, bags, check in, ticket changes, priority boarding and seat selection. The website pushes things like insurance, hotels and car hire at you too. More and more airlines do these things these days. In fact in recent times I can think of more airlines that use these kinds of practices than don't to be honest, Are they also treating people with contempt or trying to make money like any business? If there is a mass cancellation or a delay does any airline come out smelling like roses? In the recent drone fiasco at LGW did FR not move almost everyone to STN to minimise the impact?

Hotel Tango 6th Jan 2019 19:59

edi_local, maybe UK airlines. On my regular LCC, Eurowings, I can prebook and pay for a seat OR check-in online 72hrs prior to departure and select a seat for free. Of course, the choice could be limited (though I've always got what I wanted bar the once). I may also choose to check-in at the airport at no extra cost.

evansb 6th Jan 2019 21:39

Meh. Imagine being named "Most Hazardous Ketchup of 2018". No big deal. People will always consume Ketchup, regardless of the rating. People love ketchup. But seriously folks, I have stated time and again, most of the "World's Safest, Best-est, Sexiest Airline" are usually long-haul benign climate airlines, with revenue generating first-class and business class service, and a HUGE tourist base. Do you want to fly daily from Winnipeg to Thunder Bay in winter and still be considered "Safest" or "Best" airline? And then rated by a bunch of pundits? Thought not.

Eutychus 7th Jan 2019 06:13


Originally Posted by edi_local (Post 10353672)
I have never experienced this contempt myself and only ever see those who have ignored FR rules or disagree about one of their changes speaking of it.

I agree with this. I've flown FR many times and never had a bad experience - given the terms and conditions. (For instance, I'd never count on them to make a connection as they are a point-to-point service).

When things go wrong, I've had experience of other carriers, both low-cost and national, behaving just as badly for a much higher ticket price.

From an uninformed SLF point of view I figure short hauls mean more takeoff and landing practice, and those are the two parts of the flight I worry about the most (although in the early days I do recall flying more than once out of my local FR airport with a pilot who I figured must have an air force background given his curt style, acceleration and rate of climb on takeoff).

Buster11 7th Jan 2019 08:48

I use Ryanair regularly on LGW-DUB. For a one hour flight I think I can manage not to be able to stretch my legs straight out or to have 'complimentary' food and drinks offered to me; it's 300 miles and Ryanair sure as hell beats walking. Only slight concern is that almost all the cabin announcements are gabbled to the point of incomprehensibility, usually by someone without English as a first language. If something occurred that needed them to speak without benefit of a script then I doubt if passengers would be any the wiser.

kessler1 7th Jan 2019 10:33

I do wonder how many of the satisfied regular users of Ryanair would think twice or differently about using them again had they experienced the last minute cancellation that I had to suffer last September, which resulted in a non refundable hefty return ticket price to get home.

San Diego kid 7th Jan 2019 10:41

You know what you buy when you fly with them. Never had any trouble myself, using them a few times a year to fly EIN-IBZ and sometimes IBZ-DUB.
Always the cheapest, specially when you travel without luggage like I do most of the times.
there are far worse low fare carriers out there, but only they have their P.R. streamlined, and no Michael O'Leary to mess that up.....��

Asturias56 7th Jan 2019 11:35

Astounds me that after 25 years people still complain that RyanAir isn't like a full service airline

It's a bus company that makes money on the extras. Everyone knows it , they have a world wide (rotten) reputation and brand name and have been very successful

just don't complain about them doing what they tell you they'll do (or more likely NOT do) for you

If you want full service go and pay full service

Auxtank 7th Jan 2019 11:48


Originally Posted by Asturias56 (Post 10354093)
Astounds me that after 25 years people still complain that RyanAir isn't like a full service airline

It's a bus company that makes money on the extras. Everyone knows it , they have a world wide (rotten) reputation and brand name and have been very successful

just don't complain about them doing what they tell you they'll do (or more likely NOT do) for you

If you want full service go and pay full service

Indeed Asturias, not why I started the thread. I was simply amused by the vocab the Ryanair spokesperson used in response to the results. Not meant to be a bash-Ryanair but rather a chuckle over elevenses.

Hotel Tango 7th Jan 2019 12:23

I think there are a number of posters who may be seen to be RYR bashers, but are not. RYR do not provide the product we desire when travelling and, therefore, we don't fly with them.

Nothing irks me more than those who do fly with them and then complain bitterly about the sort of operator they are. By not using them I ensure that I won't join that club ;)

Volume 7th Jan 2019 12:49

I wonder what the discussion would be here, if the 737 would have been named "worst short haul aircraft" by passengers (flying it with ryanair)...
The whole topic is pretty nonsensense.

By not using them I ensure that I won't join that club
Succesfully tried the same for some 10 years, and then got weak last year. They were the only company offering a direct flight at the perfect time, so although not significantly cheaper, I selected them. I was actually quite impressed, comparde for example with the 28 inch seat pitch of iberia the seating was absolutely OK for european standards. Service was marginal, but friendly and appropriate. Both flights were on days with heavy thunderstorms and we were accurately kept current on the latest delay information, the girls at the counter were as quick as FR24 with providing the latest status. Compared to the FR Service I experienced, I would for sure not have put them at the end of the list.
But contrary to probably 90% of the people answering the survey, I would not take that decision after a single flight...

Winemaker 7th Jan 2019 23:54

Well, this certainly doesn't help......

https://www.rt.com/news/448197-ryana...ece-takes-day/

flyfan 8th Jan 2019 10:11

Just to add that...

https://www.irishcentral.com/busines...safest-airline

wowzz 8th Jan 2019 10:23


Originally Posted by Winemaker (Post 10354610)
Well, this certainly doesn't help......

https://www.rt.com/news/448197-ryana...ece-takes-day/

I think this is a demonstration of what many of us feel. Ryanair are a perfectly good airline when things go according to plan. It's when things go wrong that their shortcomings become apparent.

Eutychus 8th Jan 2019 11:07


Originally Posted by wowzz (Post 10354826)
I think this is a demonstration of what many of us feel. Ryanair are a perfectly good airline when things go according to plan. It's when things go wrong that their shortcomings become apparent.

Can anyone name an airline for which this statement is not true? My worst passenger experiences have been with a national carrier.

Hotel Tango 8th Jan 2019 11:32

You name the national carrier you had a bad experience with first! It is not an absolute, but, in this part of the world, you are more likely to be left in the lurch with RYR than any other carrier. This doesn't come from personal experience (never use them) but that of an ATC friend who (now WAS) a regular user. After three bad experiences costing him €€€ in additional expenses he finally gave up on them.

Sailvi767 8th Jan 2019 13:53

My one experience with them involved walking across a ramp in a driving rainstorm. Are jetway rentals that expensive?


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