Go Back  PPRuNe Forums > Flight Deck Forums > Rumours & News
Reload this Page >

Just How Badly Can You Treat Passengers - And Get Away With It?

Rumours & News Reporting Points that may affect our jobs or lives as professional pilots. Also, items that may be of interest to professional pilots.

Just How Badly Can You Treat Passengers - And Get Away With It?

Old 8th Sep 2023, 05:19
  #21 (permalink)  
 
Join Date: Apr 2004
Location: Planet Earth
Posts: 2,099
Likes: 0
Received 11 Likes on 10 Posts
Originally Posted by MechEngr
Soon to a flight near you - an extra fee for not having a seat soaked in bodily fluids.

Seriously, if the Monty Python cast needs new material
stilton is offline  
Old 8th Sep 2023, 05:28
  #22 (permalink)  
 
Join Date: Jan 2008
Location: Australia
Posts: 299
Received 327 Likes on 177 Posts
Originally Posted by MechEngr
Soon to a flight near you - an extra fee for not having a seat soaked in bodily fluids.
Is it fair to say that Air Canada earn the prize for worst non-LoCo western carrier?
artee is online now  
Old 8th Sep 2023, 12:34
  #23 (permalink)  
 
Join Date: Nov 1999
Location: UK
Posts: 2,586
Received 198 Likes on 117 Posts
I checked with Mrs Uplinker, (a purser on wide-body airliners, who also worked on the narrow-body fleet):

Yes, we carried about 4-5 spare seat cushions on each aircraft for this exact eventuality, (as well as passengers wetting themselves, or spilling drinks or food). The engineers would check on the stock of spare cushions and replenish them if required.

Mrs U once physically cut away and removed a complete seat pocket after a passenger had been sick in that, and no amount of cleaning could remove the smell.

So it can be done, service can be good, as you would reasonably expect it to be in situations like this.

PS, if an airline cannot afford to carry a few spare seat cushions on every aircraft, they are not charging enough for their tickets, or they are taking too much profit out of the airline.


Originally Posted by WillowRun 6-3
........that really unmistakable odor. Some clown had puked.......
my bold: Trust me, nobody wants to puke on purpose, or for a laugh........It is an automatic emergency response.
Uplinker is offline  
Old 8th Sep 2023, 13:42
  #24 (permalink)  
601
 
Join Date: Mar 1999
Location: Brisbane, Qld, Australia
Age: 78
Posts: 1,493
Received 24 Likes on 18 Posts
Well, since I have a travel-and-vomit story to tell . . . what the heck.
Me with a brand new CPL and 30 minutes into a 3 hour flight. C172 on a summer's afternoon in Oz can make for a some what of a rough ride.
Young lady behind me did not like the turbulence and proceeded to vomit all over the back of my head and neck.
I know for certain that the young lady had eaten passion fruit for lunch.
601 is offline  
Old 8th Sep 2023, 14:23
  #25 (permalink)  
 
Join Date: Jul 2013
Location: Within AM radio broadcast range of downtown Chicago
Age: 72
Posts: 905
Received 36 Likes on 14 Posts
Certainly, Uplinker, any given puker cannot always reach a proper receptacle in time.

Mostly I was referring to the individual's disappearing act.
WillowRun 6-3 is offline  
Old 8th Sep 2023, 15:57
  #26 (permalink)  
 
Join Date: Jan 2011
Location: Seattle
Posts: 725
Received 10 Likes on 3 Posts
Originally Posted by Uplinker
Trust me, nobody wants to puke on purpose, or for a laugh........
Never been a member of a college fraternity?
EEngr is offline  
Old 8th Sep 2023, 17:03
  #27 (permalink)  
 
Join Date: Jun 2002
Location: Black Diamond AB (CEH2)
Posts: 6,676
Received 80 Likes on 50 Posts
Originally Posted by Uplinker
Yes, we carried about 4-5 spare seat cushions on each aircraft for this exact eventuality,
Back in the 80s on a QANTAS 747 to London, my young son threw up on his seat. Immediate cleanup response by the crew, which included replacing the seat cushion.
India Four Two is offline  
Old 8th Sep 2023, 17:40
  #28 (permalink)  
 
Join Date: Nov 1999
Location: UK
Posts: 2,586
Received 198 Likes on 117 Posts
Originally Posted by EEngr
Never been a member of a college fraternity?
Ha ha ! No, I don't think we have fraternities in the UK? But like most young men, drinking a lot was part of my 'growing up', but the point was not to be sick - that would be a waste of good beer !

We were once complimented by a pub landlord who had observed my work colleagues and I drinking a LOT of beer one evening. He said "I have never seen a group of people drink so much beer and be so well behaved".

We could handle our drink

Anyway, sorry, back to the thread.
Uplinker is offline  
Old 8th Sep 2023, 21:09
  #29 (permalink)  
 
Join Date: Feb 2004
Location: USA
Posts: 3,431
Likes: 0
Received 29 Likes on 18 Posts
To answer the OP's question, as long as people continue to buy tickets airline management will see no need to do anything different. Why would they ?

As for carrying spare seat cushions/covers as a routine matter, Delta doesn't and never did to my knowledge.
bafanguy is offline  
Old 9th Sep 2023, 02:18
  #30 (permalink)  
 
Join Date: Mar 2005
Location: N/A
Posts: 6,051
Received 550 Likes on 257 Posts
Mrs U once physically cut away and removed a complete seat pocket after a passenger had been sick in that
In company with Spouse and Daughter boarded a Qatar A330 at Doha for a flight to Melbourne, reached into the pocket for the briefing card and came up with a hand soaked in vomit, the stench was atrocious, though not noticeable prior when taking our seats. The aircraft from our vantage point was full but seats were found to reposition us, though split up and not together. Given the state of the floor awash in the terminal toilets and the appalling treatment seen of another passenger at passport control was more than happy to pledge never to return.
megan is online now  
Old 9th Sep 2023, 03:21
  #31 (permalink)  
 
Join Date: Aug 2023
Location: U.K.
Posts: 96
Likes: 0
Received 0 Likes on 0 Posts
easyjet has a target for revenue from charging pax for bags at the gate that fall
outside policy. Said policy has been changed and made so confusing to create traps for the uninitiated to fall into. It truly is a race to the bottom.
Red41 is offline  
Old 9th Sep 2023, 22:21
  #32 (permalink)  
 
Join Date: Feb 2001
Location: terra firma
Posts: 195
Received 1 Like on 1 Post
QR....

Originally Posted by megan
In company with Spouse and Daughter boarded a Qatar A330 at Doha for a flight to Melbourne, reached into the pocket for the briefing card and came up with a hand soaked in vomit, the stench was atrocious, though not noticeable prior when taking our seats. The aircraft from our vantage point was full but seats were found to reposition us, though split up and not together. Given the state of the floor awash in the terminal toilets and the appalling treatment seen of another passenger at passport control was more than happy to pledge never to return.
Not a favoured airline by many. No further comment from my side.
MissChief is offline  
Old 10th Sep 2023, 01:59
  #33 (permalink)  
 
Join Date: Mar 2005
Location: N/A
Posts: 6,051
Received 550 Likes on 257 Posts
Not a favoured airline by many
Not many airlines offer, I should say demand, a free vaginal examination to the Ladies, some in Oz wonder if that was an issue in refusing Qatar's recent request for extra flights being denied.
megan is online now  
Old 10th Sep 2023, 11:05
  #34 (permalink)  
 
Join Date: May 2019
Location: Aust
Posts: 413
Received 41 Likes on 24 Posts
What the hell is the pilot doing getting involved with pax while on the ground and never in the air. Furthermore were would he or she get the authority to put anyone on a no fly list.
Maybe Air Canada can have the pilot in for a chat,
deja vu is offline  
Old 10th Sep 2023, 18:05
  #35 (permalink)  
 
Join Date: Sep 2004
Location: Canada
Posts: 1,784
Received 172 Likes on 83 Posts
Originally Posted by deja vu
What the hell is the pilot doing getting involved with pax while on the ground and never in the air. Furthermore were would he or she get the authority to put anyone on a no fly list.
Maybe Air Canada can have the pilot in for a chat,
Perhaps they can arrange a vomit covered seat for the Capt. to sit in for the interview and be told to sit or be placed on a “no fly list”.
I wonder what the reaction would be.
An immediate filing of a complaint about bullying and harassment would be filed with HR and the union rapidly followed by a lawsuit would be my best guess.
albatross is offline  
Old 11th Sep 2023, 03:11
  #36 (permalink)  
 
Join Date: Sep 2007
Location: Canada
Posts: 169
Received 19 Likes on 9 Posts
Originally Posted by deja vu
Maybe Air Canada can have the pilot in for a chat,
Obviously the situation was completely mishandled. Tea and biccies with the boss is a given.
Commander Taco is offline  
Old 18th Sep 2023, 00:01
  #37 (permalink)  
 
Join Date: Feb 2008
Location: U.S.A.
Posts: 28
Received 1 Like on 1 Post
Quote : "Seeing this also in the restaurant and bar business."

In a restaurant ? Was it the food ?
oldtora is offline  
Old 18th Sep 2023, 08:42
  #38 (permalink)  
Thread Starter
 
Join Date: Oct 1999
Location: LHR
Posts: 559
Likes: 0
Received 2 Likes on 1 Post
The airline business is perfectly placed to exploit the public through withdrawal of any semblance of customer service.

Since 9/11 not only have draconian security measures been introduced and accepted by the public as part of measures to 'keep me safe' but also used as an excuse to treat customers like some bovine flock who exist only to be exploited. Youtube is full of 'Karen' videos of people who have 'lost their ****' with airlines, usually because they have been treated appallingly. The internet has also played it's part on commerce. At the flick of a switch ticket prices can be rigged in real time to demand the highest price for every seat on the jet. The internet allows airlines to completely control their relationship with the customer, reducing their ability to communicate with the airline or complain. Customer helplines are so sparsely manned that you get a reply in hours not minutes. The supplier sets the sometimes erroneous conditions of sale which place the entire burden on the poor customer who may have to re-purchase another ticket in time of disruption instead of simply being re-routed by an airline agent.

For the part of the airline staff.... Their contracts have been cut to the bone so enthusiasm is a thing of the past. I can tell you from personal experience that new procedures are trotted out like dictats from the politburo, procedures that will patently degrade the customer experience but add a few cents to the bottom line. The staff will complain as it is they that face the angry customers but it will be in vain. Failure to implement any direction comes with the immediate threat of disciplinary measure. Leadership is a thing of the past.... today it is all about short term gains and getting that management bonus.

Bullying passengers is now quite acceptable because that has become the very real culture of airlines from the top down.
Magplug is offline  
Old 18th Sep 2023, 20:41
  #39 (permalink)  
 
Join Date: Nov 2001
Location: Delta of Venus
Posts: 2,394
Likes: 0
Received 4 Likes on 3 Posts
Too many airline pax want "Champagne service" in return for "Lemonade money". Maybe they should pay more, & get more. It's simple stuff.
Remember that nobody forces anyone to fly anywhere, it's not like food, or oxygen, it's not essential to life. Aviation is a discretionary product. The industry might well do better, for both users and those that make their living from it, if the industry contracted.
Private jet is offline  
Old 18th Sep 2023, 23:42
  #40 (permalink)  
 
Join Date: Sep 2017
Location: California
Posts: 3
Likes: 0
Received 1 Like on 1 Post
Originally Posted by Private jet
Too many airline pax want "Champagne service" in return for "Lemonade money". Maybe they should pay more, & get more. It's simple stuff..
Last year we bought 2 business-class tickets to Korea (from LA via Tokyo) from AA for about $5K each, 3-4 months ahead of time. By the time we got near our travel dates, the price of those tickets had gone up to $12K. A few days before, there was some SNAFU with one of the connecting flights and we got a message to call AA. I called, was told the wait time was 9 hours. I tried again the next day, got someone in about 90 minutes who told me that there was no available rebooking, I could take a credit or a refund. They said it nicely, but did try to steer me to the credit by implying the refund would "take some work and approvals".

So how much extra should I have paid to get a level of service above waiting for hours to be told we were being cancelled with no effort to get us where we were going? I don't mind getting lemonade if that's what I paid for, but a cup of vomit I have to complain about.

Last edited by Senior Pilot; 19th Sep 2023 at 01:39. Reason: Remove profanity
brogul is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.