A spanner in the works
Thread Starter
A spanner in the works
An easyJet aircraft taxiing out at Geneva returned to the terminal when an alert passenger noticed a spanner in the flap mechanism.
20 Minuten - Halt, da klemmt doch was im Flügel! - Romandie
Well spotted!
20 Minuten - Halt, da klemmt doch was im Flügel! - Romandie
Well spotted!
He deserves a pat on the back and a free Kit Kat!
EasyJet rewards hero doctor with free coffee - but makes him pay £1.20 for KitKat to go with it | Home News | News | The Independent
EasyJet rewards hero doctor with free coffee - but makes him pay £1.20 for KitKat to go with it | Home News | News | The Independent
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These were both marvellous PR opportunities, yet both now show what this company think about those who try and help it. But this company is not unique (a certain foul mouthed CEO certainly springs to mind). Both show how customers are treated with total and utter contempt by large corporations. They don't give a stuff. They will screw you out of as much cash as they can and you will be expected to shut up, fill in a marketing survey and in return, they will screw more cash out of you. What is there to enjoy about the heartless world of modern business?
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I see the Dr. (kit-lat) was offered a free flight after a pressurised after thought. I wonder if it was a return ticket?
The next question is, and this could be aimed at so many companies, is what happened to the purser who charged for the Kit-Kat, and what happened to the heartless unsympathetic customer service agent who responded "we stick to our company policy." ? Only when it reached some higher level and reasonable intelligence did something even close to proper treatment take place. Don't companies realise that customer service departments effect pax future opinions about the company far more than the staff on that day? The C.S. dept is usually involved when there is a complaint or has been a problem. If the pax has the energy and resilience to take the trouble to contact them they expect correct treatment of their issue, not a fob off.
The free coffee was because it doe not appear in the sales computer, the Kit-Kat does, so comes out of the crew's purse. Was the captain involved in that decision? I'd have bought him lunch out my own wallet. Shame we can't have pax up for landing anymore.
The next question is, and this could be aimed at so many companies, is what happened to the purser who charged for the Kit-Kat, and what happened to the heartless unsympathetic customer service agent who responded "we stick to our company policy." ? Only when it reached some higher level and reasonable intelligence did something even close to proper treatment take place. Don't companies realise that customer service departments effect pax future opinions about the company far more than the staff on that day? The C.S. dept is usually involved when there is a complaint or has been a problem. If the pax has the energy and resilience to take the trouble to contact them they expect correct treatment of their issue, not a fob off.
The free coffee was because it doe not appear in the sales computer, the Kit-Kat does, so comes out of the crew's purse. Was the captain involved in that decision? I'd have bought him lunch out my own wallet. Shame we can't have pax up for landing anymore.
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What happened to the owner of the spanner??
My daughter, a doctor, whenever she has been called to assist on board a flight has always been treated well by the crew.
The duty free has been raided for her and she has always been more than happy with these gestures of thanks.
"Mildly" Eccentric Stardriver
Too bad I'll never hear an announcement asking if there is a writer on board.
737 retired, and I'd like the chance to be a hero.
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I believe there was an FOI some years back who used to pop a spanner inside the intake of one of the engines to see if the crew had noticed it.. One day there was some distraction and once airborne he said "Can I have my spanner back please". To which everyone feigned puzzlement and said "What spanner?"
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leaving things on aeroplanes
Many years ago it was our custom on night flying nights to buy a NAAFI meat pie and take it flying. After landing you put your meat pie in the jet pipe, signed the aircraft in at the line shack and collected your nice warm pie to eat in the crewroom before the next trip
One night a student pilot forgot to collect his pie. The aircraft was checked over by the next pilot and set of down the runway, the caravan controller saw blazing bits falling out of the jet pipe and calls a stop. The pilot tries hard but fails to stop,before the barrier.
We don't do that anymore
One night a student pilot forgot to collect his pie. The aircraft was checked over by the next pilot and set of down the runway, the caravan controller saw blazing bits falling out of the jet pipe and calls a stop. The pilot tries hard but fails to stop,before the barrier.
We don't do that anymore
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What happened to the owner of the spanner??
8 FTS RAF Swinderby, 1956, I watched a Vampire FB5 taxiing ahead of me start the take off roll, rotate normally and then go into a vertical climb until it stalled at a couple of hundred feet, dropped a wing and crashed in the grass about fifty yards from the side of the runway. They found a spanner in the port boom had jammed the elevator fully up. The spanner was traced back to a Maintenance Unit, but not it's owner.
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With all due respects to the good doc, how did he know the spanner shouldn`t have been there. After all how often have we heard on the news that people have been stitched up with all manner of surgical tools left behind here and there in their body.
Now, had it been a stethoscope I`d go along with his concern.
Now, had it been a stethoscope I`d go along with his concern.
Tools - count them out, and count them back.
KISS.
'course - some people can't count now without a calculator, or cellphone.
Household tools now inscribed " Stolen from ExS " - as they have been. ( Clean, Green, SAFE New Zealand, Yeah! Right! )
KISS.
'course - some people can't count now without a calculator, or cellphone.
Household tools now inscribed " Stolen from ExS " - as they have been. ( Clean, Green, SAFE New Zealand, Yeah! Right! )
The next question is, and this could be aimed at so many companies, is what happened to the purser who charged for the Kit-Kat, and what happened to the heartless unsympathetic customer service agent who responded "we stick to our company policy." ? Only when it reached some higher level and reasonable intelligence did something even close to proper treatment take place.