Easyjet disruptive passengers
Thread Starter
Join Date: Nov 2007
Location: Too close to EASA
Posts: 408
Likes: 0
Received 0 Likes
on
0 Posts
Easyjet disruptive passengers
Was on an Easyjet flight to Marrakech on Sunday when a female passenger caused much disruption. Ended up with the Captain in the cabin trying to sort it out and the passenger being escorted off by police on arrival. On the return flight, two passengers nearly got into a fight over locker space! Was it my bad luck or just Easyjet's treatment of the cattle that leads to so much grief?
Join Date: Apr 2008
Location: Playing Golf!
Age: 46
Posts: 1,037
Likes: 0
Received 0 Likes
on
0 Posts
On your inbound flight into RAK at what point did the Captain come into the cabin to address the problem?
I would not say this is a problem of easyJet's making, but rather a sad reflection on today's society.
Incidents of "air rage" occur on every type of carrier from low cost to legacy... Heck even on private charters.
I would not say this is a problem of easyJet's making, but rather a sad reflection on today's society.
Incidents of "air rage" occur on every type of carrier from low cost to legacy... Heck even on private charters.
Join Date: May 2011
Location: Girona
Posts: 230
Likes: 0
Received 0 Likes
on
0 Posts
"...treatment of the cattle"
If your premise is correct then MOL will be selling tickets for the regular punch ups on Ryanair given that his company wins out every time in the bovine transport department.
As he is not, I for one would discount this premise as the cause.
Which is not to belittle in any way what I take to be your concern for what must be a most unpleasant not to say frightening experience for the other passengers.
You don't mention booze. Were any of the passengers involved under the influence would be my first question and/ or premise ? (Though I am well aware that plenty of members of the great British public can be nauseatingly obstreperous even when stone cold sober.)
As he is not, I for one would discount this premise as the cause.
Which is not to belittle in any way what I take to be your concern for what must be a most unpleasant not to say frightening experience for the other passengers.
You don't mention booze. Were any of the passengers involved under the influence would be my first question and/ or premise ? (Though I am well aware that plenty of members of the great British public can be nauseatingly obstreperous even when stone cold sober.)
Thread Starter
Join Date: Nov 2007
Location: Too close to EASA
Posts: 408
Likes: 0
Received 0 Likes
on
0 Posts
The captain came into the cabin probably an hour into the flight and it took a good 15 mintues and help from several passengers to get the unruly behaviour of the passenger under control and have her located between two guys elsewhere in the cabin so she could be controlled. It even appeared that a steward had to guard the cockpit door any time anyone went in/out. - although I suppose that could be standard practise?
Join Date: Apr 2002
Location: FUBAR
Posts: 3,348
Likes: 0
Received 0 Likes
on
0 Posts
Very clearly stipulated , in Ryanair, & I think pretty much all companies, no matter what happens in Cabin, flightdeck crew ABSOLUTELY prohibited from leaving the cockpit to intervene (in some respects a bit anal I know, & sometimes you really WOULD like to come back to deck the b@stards, but I think we all know / understand where this prohibition came from.)
So, if this report isn't just BS, one more DEC vacancy in FR methinks.
So, if this report isn't just BS, one more DEC vacancy in FR methinks.
Thread Starter
Join Date: Nov 2007
Location: Too close to EASA
Posts: 408
Likes: 0
Received 0 Likes
on
0 Posts
I've no idea what the trigger was but she was being very vocal and stoppy with the cabin crew and wouldn't shut up even when the captian tried to calm her down. Fortunately a couple of other male passengers managed to talk to her and eventually she relocated to a seat between them and calm was restored.
Join Date: Apr 2002
Location: FUBAR
Posts: 3,348
Likes: 0
Received 0 Likes
on
0 Posts
Leaving the cockpit in flight is a NO NO ! ! Forget Ryanair / Easy Jet whatever, it's the same everywhere now.
Why do you think we have this wonderful expensive door ?
Much as we (used to ) do it, now, absolutely VERBOTEN.
Bad news, you can't be " Captain Fantastic" & tackle total tossers head -on
Good news, you don't confuse "Total Tossers" with "Al Q" or something equally sinister , & get a pointed object forcibly inserted amongst your internal organs
.
Bit worrying (particularly for the Capt involved) if this ISN'T BS
Why do you think we have this wonderful expensive door ?
Much as we (used to ) do it, now, absolutely VERBOTEN.
Bad news, you can't be " Captain Fantastic" & tackle total tossers head -on
Good news, you don't confuse "Total Tossers" with "Al Q" or something equally sinister , & get a pointed object forcibly inserted amongst your internal organs
.Bit worrying (particularly for the Capt involved) if this ISN'T BS
Join Date: Dec 2007
Location: Cornwall-on-Hudson, New York
Posts: 875
Likes: 0
Received 0 Likes
on
0 Posts
sometimes you really WOULD like to come back to deck the b@stards
Join Date: Apr 2002
Location: FUBAR
Posts: 3,348
Likes: 0
Received 0 Likes
on
0 Posts
Indeed, & sometimes, the regulations actually do us a service, particularly if we are small (physically) aggressive little b@stards.
In fact, it was never a good idea anyhow,even in the past, as someone who is actually up for a fight, is unlikely to bother much about ones regalia, & the outcome was much more likely to be decided by mass/brawn as opposed to intellect/status. Sometimes the more primeval part would like to react, most probably for the good (of ones face) we are not allowed to , any more.
In fact, it was never a good idea anyhow,even in the past, as someone who is actually up for a fight, is unlikely to bother much about ones regalia, & the outcome was much more likely to be decided by mass/brawn as opposed to intellect/status. Sometimes the more primeval part would like to react, most probably for the good (of ones face) we are not allowed to , any more.
The Captain has the authority to do whenever he wants in an emergency, including deviating from any SOP´s he deems necessary to ensure the safety of the aircraft and its passengers. Period.
It was his decision, thats whats he's/ she's paid for. NO ONE here knows what the circumstances were so cannot make a judgement.
The Commander shall, in an emergency situation that requires immediate
decision and action, take any action he considers necessary under the
circumstances. In such an event, he may deviate from rules, operational
procedures, and methods in the interest of safety.
decision and action, take any action he considers necessary under the
circumstances. In such an event, he may deviate from rules, operational
procedures, and methods in the interest of safety.
Have authority to give all commands he deems necessary for the purpose of
securing the safety of the aircraft and of persons carried therein, and all persons
carried in the aircraft shall obey such commands;
securing the safety of the aircraft and of persons carried therein, and all persons
carried in the aircraft shall obey such commands;
Join Date: May 2003
Location: Europe
Posts: 627
Likes: 0
Received 0 Likes
on
0 Posts
Unruly
True, unfortunatly reality of today´s societey. When we went to fly in the 70´s as a Pax we had worn suit and tie and the Girls the Sunday dress...... look today. We have around one trouble maker in a month. Doesn´t matter if they smoke, argue, bringing plants on bord or just are up to get attention because they think they can. If they get too noisy then they can fly too... from the Pax-list if the problem starts during the bording.
We had recently another 30 min. delay because of taking two Pax off and looking for the bags. It would of no use if I would start to intervene from face to face and end up up punched. There are very "sensible" Security and Police Officers around who have been trained to handle it and do not hesitate to grap the moment to use the trained skills one to one and set the pace.
If it is during the flight we do not hesitate to land somewhere else and off load the person or group. Strictly obey the security thread to be removed. The costs born to that will be handed over, mostly a fruitless attempt, to the trouble causing Pax.
By the way I had unruly´s in First or Business Class as well during the middle of the night over the Pacific in the past, so not only Kettle.
We had recently another 30 min. delay because of taking two Pax off and looking for the bags. It would of no use if I would start to intervene from face to face and end up up punched. There are very "sensible" Security and Police Officers around who have been trained to handle it and do not hesitate to grap the moment to use the trained skills one to one and set the pace.
If it is during the flight we do not hesitate to land somewhere else and off load the person or group. Strictly obey the security thread to be removed. The costs born to that will be handed over, mostly a fruitless attempt, to the trouble causing Pax.
By the way I had unruly´s in First or Business Class as well during the middle of the night over the Pacific in the past, so not only Kettle.
Join Date: Sep 1999
Posts: 541
Likes: 0
Received 0 Likes
on
0 Posts
The Captain has the authority to do whatever he wants in an emergency, including deviating from any SOP´s he deems necessary to ensure the safety of the aircraft and its passengers.
Leaving fd not required this side of the pond for obvious reasons.But a Captain can take whatever measure he thinks best to ensure safety.And if they fire him,he should sue.Company SOP's are superceded by regs.Aviation needs more Captains and less SOP puppets.He would have considered his actions carefully,taken all necessary precautions and then acted.That is perfectly normal and correct.Assuming of course that this is what happened.
Join Date: Sep 2006
Location: Wherever Carmen says...
Posts: 274
Likes: 0
Received 0 Likes
on
0 Posts
Poor show the cabin crew couldn't deal with the very situation they are paid and trained to actually do. These low cost airlines that insist on promoting on "merit" (the staff best as sucking up to management) will always fall foul when these situations occur as the senior crew members are not always the best to deal with it.
As cabin crew myself I would not want either of the pilots dealing with any situation, they are there to get ME safely on the ground not mess about with some stupid drunk Brit.
As cabin crew myself I would not want either of the pilots dealing with any situation, they are there to get ME safely on the ground not mess about with some stupid drunk Brit.
It is not forbidden for UK flight crew to leave the cockpit. Or do they all wear nappies? Very few a/c have toilets in the flight deck. On long multi crew flight Capts often visit the pax cabin for a chat.
Join Date: May 2009
Location: Confoederatio Helvetica
Age: 68
Posts: 2,847
Likes: 0
Received 0 Likes
on
0 Posts
A friend of mine regularly forwards me NAVCAN's daily incident reports. I've noted that WestJet flights regularly (i.e. more than two or three times a week) have reports of disruptive passengers. i.e. where police/security are requested to meet the aircraft. Disruptions include smoking in the lavs, fighting, drunken behaviour on board and at the gate, stealing from the drinks trollies, drinking own booze (and refusing to stop) etc.
Once in a while you might see something from an AC or Jazz flight but probably only once a month or so.
No comment on the quality of the passengers, and perhaps AC doesn't ask for assistance (or report incident to NAVCAN). But one does wonder.
Once in a while you might see something from an AC or Jazz flight but probably only once a month or so.
No comment on the quality of the passengers, and perhaps AC doesn't ask for assistance (or report incident to NAVCAN). But one does wonder.
PPRuNe FirstOfficer
Join Date: Sep 2005
Location: Surrey, UK
Posts: 137
Likes: 0
Received 0 Likes
on
0 Posts
I am not surprised at all by what happened. Just look at the way society is heading (In general terms). No respect, no education, no manners, no morals and the list goes on...