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Ryanair.....and it gets worse!

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Ryanair.....and it gets worse!

Old 23rd Aug 2001, 20:54
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A coleague recently bought a Ryanair ticket for 50 return on the internet, can't remember the destination. No ticket to collect, no fuss.

And having recently experienced the standard of cleanliness and cabin appearance on a BA 737 at LGW, Ryanair cannot be any worse.
What do you think the public thinks when they get a filthy aircraft (and cabin trim that would not look out of place in a Trabant)having paid maybe 10 times the Ryainair cost?? As a payning passenger I know which one I'd prefer.
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Old 23rd Aug 2001, 21:13
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Angry

when are they going to get rid of those rustbucket 200s?They seem to have a emergency somewhere every few days.And are always dirty om the outside!
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Old 23rd Aug 2001, 22:55
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Schoolkid..... Show me an airline that does not have any incidents.... the problem that FR has had is that they have had a series of unrelated incidents, something that any airline could encounter at any time.

And your not trying to tell me that FR are the only airline to be operating old aircraft!!!... they will be phased out as the Chapter 3 noise regs dictate... but it is interesting that MOL has cancelled the options on the 737-800 that he had and is now looking to buy 2nd hand 733's and 734's.

Whether you love him or loathe him...MOL tells it like it is (and by that I mean the way he sees things, which may or may not aggree with everyone else).

Perhaps Rod Eddington, or the powers at be in EI should take a leaf out of MOL's book - they might be able to do something to turn there respective airline round.

BTW I don't work for FR, but do have dealings with them on a daily basis but I also deal with other airlines - and have no specific loyalty to either MOL or FR.

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Old 23rd Aug 2001, 23:07
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Talking

You can't complain about the service from Ryan Air. there are no service at all
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Old 23rd Aug 2001, 23:24
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Question

schoolkid,
see youre claiming to be the youngest member on the BB. a little wet behind the ears to be to be so angry?
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Old 24th Aug 2001, 00:14
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Wet behind the ears is right!! Just so you know schoolkid and I've already explained this under a different topic, FR owns the 200's outright. Rusty - no. Dirty, thirsty, noisy and given to the odd indescretion (this last week was a bad one) perhaps, but the money they make is all profit. Why would they get rid of them???? by the way, they're also much more a pilot's a/c than the 800. Long live the 200 I say. p.s. the oldest 200 in the fr fleet was manufactured in 1983 so it's not that old by many fleet standards.

If it ain't broke.........
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Old 24th Aug 2001, 00:25
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Laides and Gentleman,

What is all this about dirty aircraft, sure it is nice to board a clean well presented aircraft but remember these are working machines, imagine the extra down time it would take to wash the aircraft every couple of weeks and as you are paying quite a low fare you really cant expect the world, think you have gotta be realistic peeps.

I agree as was said earlier getting a little tired about hearing ryanair bashing, we would be complaining if there were none of these companies around such as FR, EZY, Go and Buzz providing low cost flights so chill.

Rant over!
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Old 24th Aug 2001, 01:48
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Rod, not necessarily so. Low cost, well only when they have lots of seats left unsold, otherwise pay a real premium for a low class product. Want an example?...Treviso/Stansted the other day 110 one way...cheap or what?

Low cost is an illusion
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Old 24th Aug 2001, 01:51
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Rod, not necessarily so. Low cost, well only when they have lots of seats left unsold, otherwise pay a real premium for a low class product. Want an example?...Treviso/Stansted the other day 110 one way...cheap or what?

Low cost is an illusion. If I pay 110 for a one way ticket then give me some free peanuts and some ice in a free drink. Has the world gone daft?
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Old 24th Aug 2001, 19:31
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Yeah Jack, but how much would you have paid with a "Traditional" airline??

Ryanair has a fairly simple but effect Revenue Management system, which effectively matchs price with demand (as any Rev. Man should) so therefore very busy routes like Treviso tend to be more expensive than thinner routes but still significantly less than standard fares on other airlines.

It also depends on the length of stay and when you booked the flight..... if you book a flight the night before and expect to go and return on the same day then of course it will be the most expensive (because you are likely to be a business traveller)

It is all very simply economics, and a concept that MOL (et al.) seems to have mastered.
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Old 25th Aug 2001, 13:33
  #31 (permalink)  

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110 to TSF?

I got STN-TSF for 42.50STG RETURN in March.

Wow, prices can sometimes go up - big surprise.

I get e-mails from Ryanair every week concerning discounts that week from a public mailing list.

All you guys who live near STN/LTN and can fly Go or Easy have the choice. When you live near ORK you have only one - FR. BA is reasonably cheap but EI is greedy and has a crap online booking system.

FR does not get BA's traffic in Ireland, they get car ferry foot passenger style traffic - students and ppl with low incomes who previously couldn't fly anywhere other than Santa Ponza on a cattlevan charter flight.

FR has it's problems, no doubt. But the gleeful tone of the reportage is getting old. Even that union w*nk Des Geraghty is under pressure because he advised against flying FR which gives a lot of employment to folks in DUB and elsewhere.

I once missed a flight because they took off when EI would have hung around and around and around delaying the other 179 passengers - guess what I won't be doing that again!

If I want to fly to GLA or LGW I will fly BRAL - to Europe via STN FR and only if desperate LHR with EI.
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Old 25th Aug 2001, 14:15
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The Brits are always complaining about getting charged too much when compared to most other countries! Well here is one where we don't. But we still complain, theres a suprise.
I work for a large UK carrier operating the European destinations offering all the so called "frills". We are delayed to some extent by atc slots on most flight these day it would seem, so I don't think you can put it down to the price of the ticket really!
As for complaining about lack of food or selection of drinks(on a one hour flight), well I will bring my own bottle of water and a sandwich, if it means I am saving a few hundred pounds!!! That would by a slap up meal at your destination. But if you think the so called FRILL catering is worth a couple of hundred, more fool you.
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Old 25th Aug 2001, 18:36
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I sometimes wonder why all this begrugery against FR. All airlines have hick up & instances of pax & employee disatisfaction but FR seems to get more flax than most.

Yes I know some pax's have had cause to complain, some with good reason, but if pax want to be treated like Lord & Lady Muck they best be prepared to pay the price for it & stop kicking up tantrums cause they get the no frills treatment they paid for.

Gees when I fly with them I've on more than one occasion got the best seat in the house i.e. the jumpseat, a complete rundown of every instrument in the cockpit etc etc. So if that's the treatment I have "to put up with" as a poor undercharged pax I can live with that

If there has been a technical prob we have been adequately updated by the captain who's apologised profusely for the delay. Personally I'd rather arrive late & alive than not at all. Of course atleast one pax had to kick up a tantrum, insist on lighting up regardless of her fellow pax safety then insisted on standing at the open aircrft door in full view of the other pax like a spoilt petulant child as if she was te only one with deadlines to meet & who was being inconvenienced. The FA's dealt with appalling behaviour like they had degrees in psychology, with patience professionalism & kindness when really a good smack is what she deserved.

Leave off FR will you'se, yas are all beginning to look a bit green. I may not like O'Leary's autocratic style but I admire the man for his dogged commitment to bring down fares for pax, opening airtravel to everyone & for his ability to do battle, rock the boat and establishment with "giants" like EI, Aer Rianta, the Irish gov etc with their cosy monopolies, overinflated prices and inadequate pax facilities.

Keep it up O'Leary, we need more people like you to champion the rights of pax I'm donning the armour suited plating now

Emerald

[ 25 August 2001: Message edited by: Celtic Emerald ]
 
Old 26th Aug 2001, 13:39
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Returning to the state of the aircraft(especialy the 732)

When I was working for Britannia at MAN all night stopping a/c were washed especially at the rear where the reverse exhaust impinged on the fuselage. Cheap fares is no excuse for cheap service and scruffy a/c.

I have no particular axe to grind. I would say the same for any airline. Low cost or otherwise. Does a badly presented product give the wrong impression to all their clients? I would say it certainly does, and it deters them from using them in the future.


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Old 26th Aug 2001, 14:39
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From today's Sunday Times:

Ryanair in legal row over airport shutdown

Fiona McGoran


MANCHESTER airport is threatening to sue Ryanair for losses incurred on August 15 when one of the budget airline's 737 planes burst two tyres.

In a letter to the operator, the airport claimed the incident meant it had to close for seven hours. No figures were mentioned as to how much this cost the airport.

Ryanair refutes the claim and a spokesman said the technical difficulty resulted in the airport closing only one of its two runways.

Emergency services at the airport were put on full alert when the tyres burst on Ryanair flight FR552 travelling from Dublin, forcing the plane to halt.

The passengers were taken by coach to the terminal building, while emergency services carried out a full inspection of the runway and the damaged tyres. The aircraft remained on site until it was fitted with new tyres.

Ryanair said much of the delay was caused by the airport, which tried an experimental technique to remove the 737. Its failure to do so led to most of the delay.

Manchester airport said it was policy not to comment on legal matters.

Two days after the Manchester incident, a Ryanair flight to Glasgow had to return to Dublin after developing an oil leak on take-off.

Michael O'Leary, chief executive of Ryanair, said such incidents were "not unusual" in the context of a busy schedule of 300 flights taking off every day, or 9,000 flights a month.

The Irish Aviation Authority said "these things happen", and noted that the airline's safety record was good.

On August 9, a Ryanair plane was forced to make an emergency landing at Dublin airport after engine failure en route to London Stansted.

In a separate incident, several Ryanair passengers were stranded in Paris after their scheduled evening flight from Beauvais airport was delayed because of technical difficulties.
As for fares: I rarely pay more than 29.50 each way STN-PIK and often it's 4.50. I've had it as low as 50p on occasion!!
 
Old 27th Aug 2001, 05:00
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nullWhy I'm not flying Ryanair again

Last October, full load of passengers in departure area of Venice Treviso, 21.00,(normally a great little airport, btw, one plane at a time and usually off the aircraft and out of the front door in <20 mins)- plane on the tarmac, engines running. Passengers wait. And wait. No information for 2 hours. Finally an announcement - due to fog, this plane will not be leaving tonight. Empty plane immediately takes off. Then a sequence of conflicting announcements - coaches will be arriving to take everyone somewhere else - coaches arrive at 1.00am - then leave empty. No explanation. Families with babies with no food etc v distressed. Facilities at tiny airport non-existent at that hour. 2.00am - announcement - a plane will be sent tomorrow morning at 11.00am. No Ryanair staff at the airport - only two very young airport staff, who struggle with increasingly anxious and angry passengers, who agree to keep airport open overnight (!)- scramble by some Ryanair passengers to find a local hotel using their mobile - most are full or not interested at that time of night. Elderly passengers trying to stretch out on the marble floor. Nowhere to buy a bottle of water or a coffee, and many younger passengers have spent their cash anyway. Speak to a local - fog at this time of year very commonplace and she can't believe this is a one-off. Take a walk outside at 3.00am - fog completely lifted, and stays clear for the rest of the night. Next morning - still no Ryanair staff at the airport. Tired and hungry passengers troop onto the plane. A single sentence of apology onboard from a teenage airhostess. Not even a cup of coffee offered as compensation. Back at Stanstead, no-one from Ryanair mentions the delay (even Railtrack apologises sometimes). My friend telephones Ryanair in London to complain - rudely told to write to Dublin. A curt 5 liner arrives 2 weeks later - the paraphrase -don't even think of trying to get compensation out of us, sucker - read the small print.

So in addition to not having any groundstaff at receiving airports, having no contingency plans for predictable poor weather, treating their customers with contempt, another list on this forum has been cataloguing a series of technical failures which appear to be happening with increasing frequency. Any of these things related, I wonder?
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Old 27th Aug 2001, 06:37
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Lightbulb

Ok... I have flown both Southwest in USA and Ryanair in UK, usually STN-DUB-STN. Is there anyone here who has flown both carriers willing to offer a comparison besides me?

Although I give higher overall marks to Southwest Airlines (SWA), I have never been displeased with FR. Whereas SWA delivers reliable service with some "pleasantries", FR dispenses with them (the pleasantries) almost entirely and their service is mostly reliable... But what do you expect for under 100 quid?? (or sometimes below 50!!)

The big difference between SWA and FR being that the former has operated in a deregulated airline industry much, much longer than the later. By comparison, the UK is still in the early "wild west" days of deregulation. Of course in time this will all be sorted out... But I am a firm believer that Ryanair will outlive much of the current competition (as Southwest has in the US).

The occasional dissatisfied (and very vocal) customer will not motivate FR to change one bit. In the USA we have a saying that "if you do what you've always done, you'll get what you've always got." Translated this means that if FR has been profitable and even thriving in this current deregulated environment, why should they change?? If another low fare carrier (Easy Jet for example) begins to noticeably eat away at Ryanair's profit margins, that will motivate change faster than any public relations gaffes will. At least that is how it has worked in the USA since deregulation in 1978. My 2 cents (pence) worth…

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Old 28th Aug 2001, 01:54
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Hey there Rover2701, One of the reasons FR caan offer such low fares is because they don't spend that much money on things like cleaning the 200's so they shine. There's nothing wrong with how the 800's look, you can see your reflection on the side of them. Furthermore, most of the people who fly on FR couldn't give a rats a** if the fuselage is dirty, they just want to get to where they are going. And they do 99 percent of the time, and on time 77 percent of the time. Just ask the CAA. Ryanair's punctuality is usually the top of the figures between Lon and Dub' better than BA, Midland, Cityflyer, Brymon. Do I have to go on. I like others am getting pretty tired of the constant FR bashing that goes on 'round these parts. You take the good with the bad my friends and personally I tend to think there's more good than bad with FR.

Trees get bigger, trees get smaller.......
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Old 28th Aug 2001, 14:37
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With reference to the MAN story as reproduced here - hmmmmmm closed for 7 hours?

Runway 24R / 06L was closed for almost 7 hours yeah - but we were shifting traffic in a surprisingly efficient albeit "non standard" way from 24L / 06R for the whole of that period.

So yeah we did have a few diversions to EGGP and EGNH and, of course there was great disruption all 'round, but we *were* still moving traffic in weird and wonderful ways - and quite alot of it too considering.

Far be it for me to disagree with what MAPlc say anyhow - just seemed like a bit of an inaccurate statement to me - "closed for 7 hours" - gee thanks for the recognition

[ 28 August 2001: Message edited by: niteflite01 ]
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Old 28th Aug 2001, 19:21
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Lightbulb

hey rover

TELL ME ABOUT ONE AIRLINE IN THE WORLD THAT DOES NOT HAVE DELAYS
FR MAY NOT OFFER A GREAT SERVICE BUT I HAVE FOUND THAT IF YOU WANT TO GET THERE ON TIME
FLY RYANAIR BECAUSE THEY CANT AFFORD TO BE SITTING ON THE GROUND
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