Im told to post.
Thread Starter
Joined: Feb 2003
Posts: 373
Likes: 0
From: ON A HILL
Im told to post.
When i signed on today the header said, Buggy, you have not posted for many a day, get your finger out and raise a point for discussion. So my question for today is. Do helicopter companies really need business. I enquired of a company as to the possibility, and rough cost, to transport six people to a prestigious event and collect them for the return journey some hours later. I was told, "I will ring you back". 3 days later and no call. Is this normal throughout the industry?.
Avoid imitations
Joined: Nov 2000
Aviation Qualifications: ATPL
Posts: 15,110
Likes: 1,083
From: Wandering the FIR and cyberspace often at highly unsociable times
You probably rang National Health Direct by mistake. They probably thought you were after an ambulance.
Hovering AND talking
Joined: Feb 2003
Posts: 5,711
Likes: 1
From: Propping up bars in the Lands of D H Lawrence and Bishop Bonner
Well, I quite often talk to myself - does that count? 
Customer service is crucial for any business and I've been amazed at the number of aviation businesses with whom I've been in contact who have not responded to queries. Trouble is, too many businesses lose sight of the customer and spend too much time on internal stuff.
Cheers
Whirls
Customer service is crucial for any business and I've been amazed at the number of aviation businesses with whom I've been in contact who have not responded to queries. Trouble is, too many businesses lose sight of the customer and spend too much time on internal stuff.
Cheers
Whirls
Joined: Nov 2005
Posts: 281
Likes: 0
From: UK
I was told, "I will ring you back". 3 days later and no call. Is this normal throughout the industry?.
This sad state of affairs is completely normal for the UK unfortunately, as I have found out from experience.. For example, last year I tried EVERY operator in the UK for a specific type rating, and out of the companies who could do it, all I got after numerous attempts to arrange it every time was, "someone will call you back" and "the person you need to speak to is not in today" etc etc...
You would think I was begging them for money instead of trying to give them business.. In the end I went to France and did it, and all with far less fuss and MUCH better customer service. My instructor even bought ME lunch each day in the restaurant across the road from the airport!
Now that hard times are here, maybe those same companies will take a long hard look at their customer service, and for the ones that go under, well, good riddance..
BC
BC
Joined: Mar 2008
Posts: 582
Likes: 1
From: Where I'm pointing...
I was told, "I will ring you back". 3 days later and no call. Is this normal throughout the industry?
I tried to arrange to do my CPL(H) with silver state when they opened up in Newburgh, NY, was frustrated why they were so tardy at getting back to me and decided not to use them. (They also insisted you pay full boat, up front)
About a month later they closed, and saved me a chunk of change, though I never did do my CPL
