I was told, "I will ring you back". 3 days later and no call. Is this normal throughout the industry?
In light of the times and in the spirit of your question, they probably did you a favour.
I tried to arrange to do my CPL(H) with silver state when they opened up in Newburgh, NY, was frustrated why they were so tardy at getting back to me and decided not to use them. (They also insisted you pay full boat, up front)
About a month later they closed, and saved me a chunk of change, though I never did do my CPL
