Eurocopter Customer Service question..
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I would love to see how survey by region is . In an earlier one it seemed to service got worse the closer you got to Marignane . Well the good news is it can't get any worse
The Veloceraptor of Lounge Lizards
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The Key Account Manager systen works, ours is priceless at keeping us informed and forward planning our maintenance programme. The boys on the shop floor are bloody good and very hard working. The middle management are are total shower of C***S and I wouldn't employ one of them.
I am sick of the rude, arrogant and patronising attitude they apply to the customers. I long for a maintenance organisation who would treat us the way we treat our customers. Sadly the aircraft they turn out are excellent, their after sales service is an utter f***ing disgrace. I would dearly love to go through ECUK and hand one way tickets to the Job Centre to at least six members of staff.
There are no type specific problems. I have had dealings with ECUK on six different types. The aircraft are great, a few people completely let down a good product and some great staff.
ARE YOU LISTENING EUROCOPTER????????
Somehow I doubt it.
I am sick of the rude, arrogant and patronising attitude they apply to the customers. I long for a maintenance organisation who would treat us the way we treat our customers. Sadly the aircraft they turn out are excellent, their after sales service is an utter f***ing disgrace. I would dearly love to go through ECUK and hand one way tickets to the Job Centre to at least six members of staff.
There are no type specific problems. I have had dealings with ECUK on six different types. The aircraft are great, a few people completely let down a good product and some great staff.
ARE YOU LISTENING EUROCOPTER????????
Somehow I doubt it.
Join Date: Sep 2001
Location: UK
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The KAM principle certainly seems like a good idea - in principle - providing the KAM gets the necessary support from other departments - engineering / design etc....
If those customers with a single KAM ( unlike Corporate customers who get two ) are also given a second point of contact, for when their KAM is not in the office / on holiday etc, then I can see the potential for an improvement in overall service delivery 
- One for Markus to think about - bet he has done already 
If those customers with a single KAM ( unlike Corporate customers who get two ) are also given a second point of contact, for when their KAM is not in the office / on holiday etc,
then I can see the potential for an improvement in overall service delivery - One for Markus to think about - bet he has done already
Last edited by Coconutty; 12th Feb 2009 at 12:36. Reason: Spelling !
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There are no type specific problems. I have had dealings with ECUK on six different types. The aircraft are great, a few people completely let down a good product and some great staff.
To reply to VerticalholdSpeaking of CS in UK, as far i can remember they are not French, is'n it?
I can agree with people speaking about Marignane, i did work for them for 3 years...
Cheers from South of France
To reply to VerticalholdSpeaking of CS in UK, as far i can remember they are not French, is'n it?
I can agree with people speaking about Marignane, i did work for them for 3 years...
Cheers from South of FranceJoin Date: May 2001
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I contacted ecd customer service regarding some lost log cards on a new gazelle MGB they sent me new log cards in the post it took about a week
first class service i am well happy
and the best thing is there was not a charge [i did think they would charge me something even if it was the postage ]
the worst thing was the engineer found them hidden after all underneath the gearbox in its transit box
5 star service
now then Turbomecca thats another story they are worse than useless they wont even reply to emails or phone calls
they need a star up there ar*e service
first class service i am well happy
and the best thing is there was not a charge [i did think they would charge me something even if it was the postage ]
the worst thing was the engineer found them hidden after all underneath the gearbox in its transit box
5 star service
now then Turbomecca thats another story they are worse than useless they wont even reply to emails or phone calls
they need a star up there ar*e service
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It's a basic principle of French businees.
You buy an excellent product (generally) and it comes with terrible parts and customer service backup.
Aerospitball, Eurocopter, Turbomerde all the same. Total disdain when you tell them that their product has broken, because "eet ees impossible, mon dieu" and then a crashing silence when you ask for spares to fix it.
Their cars aren't much better outside France.
You buy an excellent product (generally) and it comes with terrible parts and customer service backup.
Aerospitball, Eurocopter, Turbomerde all the same. Total disdain when you tell them that their product has broken, because "eet ees impossible, mon dieu" and then a crashing silence when you ask for spares to fix it.
Their cars aren't much better outside France.
I have sold my AS 350 mainly due to turbomeca . I cannot afford to have another piece fall off and go through all the modules ( design fault ...known about but denied by them ) No liability for them and no insurance for me ...great . I would definitely have another one but with a different engine ( LTS 101 ? ) IF and WHEN it is approved in this country . With that engine you may just have a sensible helicopter . That is if you can get the parts from France !!
The Veloceraptor of Lounge Lizards
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Mark Nine;
ECUK are well aware of the names concerned, both good and bad. I'm always happy to write in praise when it is merited.
VH
ECUK are well aware of the names concerned, both good and bad. I'm always happy to write in praise when it is merited.
VH
Vertical Hold,
I read your bit on customer service with interest, as it didn't quite match with mine. Anyway - I saw EC UK's director David Lewis yesterday and told him of your views. He was deeply concerned and invited you to contact him directly so that he could investigate and/or take some action.
I suggested that he read pprune & PM'd you but apparently he dosen't do pprune. Its a matter for you but my impression was that he was genuinely concerned to make contact.
I presume from your later entry that you have their contact details.
Tigerfish
I read your bit on customer service with interest, as it didn't quite match with mine. Anyway - I saw EC UK's director David Lewis yesterday and told him of your views. He was deeply concerned and invited you to contact him directly so that he could investigate and/or take some action.
I suggested that he read pprune & PM'd you but apparently he dosen't do pprune. Its a matter for you but my impression was that he was genuinely concerned to make contact.
I presume from your later entry that you have their contact details.
Tigerfish
