The Key Account Manager systen works, ours is priceless at keeping us informed and forward planning our maintenance programme. The boys on the shop floor are bloody good and very hard working. The middle management are are total shower of C***S and I wouldn't employ one of them.
I am sick of the rude, arrogant and patronising attitude they apply to the customers. I long for a maintenance organisation who would treat us the way we treat our customers. Sadly the aircraft they turn out are excellent, their after sales service is an utter f***ing disgrace. I would dearly love to go through ECUK and hand one way tickets to the Job Centre to at least six members of staff.
There are no type specific problems. I have had dealings with ECUK on six different types. The aircraft are great, a few people completely let down a good product and some great staff.
ARE YOU LISTENING EUROCOPTER????????
Somehow I doubt it.