Problems at MD - merged threads
Joined: Aug 2004
Posts: 68
Likes: 0
From: NE
agreed. i love the spin that the marketing folks publish...
so, out there in the field, is more of the same????
(before u start)
no hidden agenda, only think a new player in the game "should" improve the game... (but maybe is not the time, yet
)
Joined: Aug 2000
Posts: 2,111
Likes: 118
I am a big fan of the product with 2 x 500's. However 2 of my customers have recently been trying to buy new ones but cant. Customer no1 was quoted Nov 06 USD1,057,000 for a new 500E decided to buy one 2 months ago to find the price had gone up by $ 300.000.00. MD will not even talk to him about it
Customer 2 lives in New York for 6 months of the year. Asked the factory for a price, told to contact local dealer. He contacted local dealer 6 times. Told someone would come back to him. Guess what 3 weeks later no contact he is now talking to Eurocopter. Lynn I am afraid you need to ger a grip of this as you have lost 2 sales this year. How many 500's do you build, lets say 20 a year. So you have turned down 10 % of your business, let alone the bad PR this has for MD.
The upshot of this survey is obviously marketing hype
Customer 2 lives in New York for 6 months of the year. Asked the factory for a price, told to contact local dealer. He contacted local dealer 6 times. Told someone would come back to him. Guess what 3 weeks later no contact he is now talking to Eurocopter. Lynn I am afraid you need to ger a grip of this as you have lost 2 sales this year. How many 500's do you build, lets say 20 a year. So you have turned down 10 % of your business, let alone the bad PR this has for MD.
The upshot of this survey is obviously marketing hype
Joined: Apr 2002
Posts: 199
Likes: 0
From: oceanside
well done on MD's part to get customer support back on track.
however, i have heard that the customer support manager was let go. cannot confirm, however, imho a major mistake, we deal with all the major mfgs on a weekly, sometimes daily basis in product development. the gentleman in question at MD was the very best and our "go to" guy, cannot say thanks enough to him for his help over the years.
NP, thanks again for your support
cal
however, i have heard that the customer support manager was let go. cannot confirm, however, imho a major mistake, we deal with all the major mfgs on a weekly, sometimes daily basis in product development. the gentleman in question at MD was the very best and our "go to" guy, cannot say thanks enough to him for his help over the years.
NP, thanks again for your support
cal
Joined: Nov 2004
Posts: 318
Likes: 0
From: North of Soton
True, but WMids had a few years an thousands of hours experience of the 206/207 series engine with very few problems on their explorer and that machine lived most of its time sat out in all weathers.
Great engines!!!!!
Great engines!!!!!
Joined: Aug 2000
Posts: 2,111
Likes: 118
Still Problems at MD - Help required
Anyone out there know how to get hold of Lynn Tilton ( tried her e mail ) ?
One of my customers has been let down by an MD distributor on a new one,they come up with all sorts of lame excuses why they are refusing to supply one. He has e mailed and complained to Miss T and has not had the courtsey of a reply. It seems unbelievable that they want to turn down the sale of a new machine !!!!!!!!!!!!! My man even had exchanged sterling into $ 500k for the deposit.
One of my customers has been let down by an MD distributor on a new one,they come up with all sorts of lame excuses why they are refusing to supply one. He has e mailed and complained to Miss T and has not had the courtsey of a reply. It seems unbelievable that they want to turn down the sale of a new machine !!!!!!!!!!!!! My man even had exchanged sterling into $ 500k for the deposit.
Joined: Feb 2001
Posts: 472
Likes: 0
From: South of the North Pole
LT will be at Heli-Expo. She's listed as presenting 2.20-2.40pm at the HAI's 2nd Annual Airframe Manufacturer CEO Forum on Monday, February 25, 2008 (event runs 1:30 p.m. until 4:00 p.m) in the Theater of the George R. Brown Convention Center. see http://rotor.com/Default.aspx?tabid=...wsid905=57841&
There's probably an MD press conference too.
There's probably an MD press conference too.
Joined: Dec 2003
Posts: 406
Likes: 2
From: Bristol
New or Refurbished!
handysnaks! I would be a little careful about reading press releases too quickly! As I read it ( & it is infront of me ) it states " Recently bought a refurbished, nearly $4 million MD 902 Explorer" It then goes on to say " Calstar has entered into contracts to purchase 4 more of the MD 902's and and station them ......."
I remain unsure whether these are new builds or refurbished machines. I suspect the latter!
Tigerfish.
I remain unsure whether these are new builds or refurbished machines. I suspect the latter!
Tigerfish.
Joined: Feb 2001
Posts: 472
Likes: 0
From: South of the North Pole
Tigerfish. I understand your scepticism, but check MD's press release from HAI on this CALSTAR order to see that it is five NEW Explorers and options for TEN MORE!!