well done on MD's part to get customer support back on track.
however, i have heard that the customer support manager was let go. cannot confirm, however, imho a major mistake, we deal with all the major mfgs on a weekly, sometimes daily basis in product development. the gentleman in question at MD was the very best and our "go to" guy, cannot say thanks enough to him for his help over the years.
NP, thanks again for your support
cal