Pilotwarehouse website Warnings (Merged)
 

Having made orders in November, I have only recieved half the orders.
Tried to call them, impossible to get hold of anyone - and when you do get someone they promise to call back and never do!

They have however kept my money.

No update on order by phone or emails - despite several emails and phone calls/ messages to them.

They are a con! What more can I say, that is my experience. In case anybody decides to order from them, be warned. I did get half of the order, and then no more.
:mad:

Same happened to me, still waiting for a book, around 18 months now I guess, paid for didnt recieve it, couldnt get in touch, gave up and bought from Transair

Hi chaps,

Exactly the same with me. I ordered from Pilot supplies, aviation publishers, manufacturers and distributors of pilot's training, navigational, aircraft and touring accessories - Pilot Warehouse UK.

If you used a credit card to buy your stuff then you're protected. Phone the card company and give them the low down on whats happened. They will then refund your money and go after teh company themselves (if they can be bothered)....either way you should get your money back!!!!!

Guys, I'm not trying to defend pilotwarehouse, but are you sure that they took money up front and didn't just send you an acknowledgement of order?

If money has been taken then, yes, get your credit card comapny to refund you. If you paid by debit card then your next port of call should be Trading Standards. Even if it's only a few pounds they shouldn't be allowed to get away with it.

PILOTWAREHOUSE website is FRAUD, DO NOT ORDER FROM THEM!!!!
 

I used Debit card, and not credit card.

They do not send any order confirmation when shipment is ready, actually is never ready - as nothing ever arrives.

Gave them the benefit of the doubt when they sent me half of my first order, but since then gone. FRAUDSTERS - and all should be warned.
I will check with my bank, to see what can be done, still before anyone else gets conned, PILOTWAREHOUSE IS FRAUD - am I allowed to say this? Based on personal experience, and it seems I am not the only one!

The same thing happened to me. I ordered a dictionary and few other books on Cessna and Piper. That was something like.. maybe mid june?

Up to this date, they charged me for one book and haven't received anything. Tried to get a refund.. but when I phone them, I honestly loose my nerves. The same story everytime. "It will be send as soon as it's in stock| what the hell?
:ugh:

Got this message all too late unfortunately...Ordered something last wednesday, nothing on Monday (today), rang them but line does not work.

So I decided to do a google search "pilot warehouse problems" - lo & behold.

The last time I used them was years ago and was happy with the service.

AVOID PILOT WAREHOUSE.

Trust me, you're not the only one.

I ordered a book last september.. and I still don't have it!


When I phoned them up in october, they said that the book is just coming into stock and it will be sent within 2 days... A week later phoned them again.. and again.. and again.. no one answered sincee...

Why don't you all call trading standards then? Standing by and letting bad things happen is why bad things happen.

Speak to the directors at their contact number - their details are freely available online at Companies House. Exhaust all options before taking any other action. Small claims court is the cheap and simple answer.

was waiting over two weeks for books to be delivered, but to be fair phoned them and they dispatched the order again which arrived next day. The first order eventually arrived and were returned.

still wouldn't recommend them though...

Go and see them
 

Pilot Warehouse
New Ground Road,
Aldbury Tring HP23 5SF
Pilot Warehouse - Map To Your Location in Aldbury - UK Local Search

Small delay, but OK
 

I ordered DC ANR Headset from Pilotwarehouse a month ago. After two weeks I called what happend to my order and I was informed that it will be shipped soon. Credit card was not debited - they debit CC when order is shipped! After another 2 weeks when I called again I was told that they had some troubles with stock, but it will be shipped in next two days. There was a nice guy (I think his name is Christopher). I received parcel with headset 3 days later (in Slovakia).
Maybe there are some troubles with some type of goods, but I was satisfied! (a bit longer delivery time, but anyway the price compensate it )

Maybe someone should show them this thread. With quite a wide readership on here I wonder how many potential customers they will lose.
I've just ordered 300 pounds worth of charts and survival equipment elsewhere, despite better prices with this supplier.

My wife placed an order for a log book for my birthday but it arrived damaged. I offered to return it but they said don't bother and actually sent me two CDs on radio telephony for free. Just what I needed and it cost them more including the shipping, so one happy customer here!

I've had a few problems with them (see other thread) which have now been resolved.

Contrary to what the poster above is suggesting, the folks at Pilot Warehouse are not fraudulent, just manifestly incompetent :(

Pilot warehouse
 

I placed an order and they were quick in delivering, unfortunately there was a problem, I returned said problem items asking for a refund and I've had no response to emails or phone calls, the phone is either permanently engaged or a message saying answerphone is full.
Is there any other way of getting a response from them ?
I wish I'd seem this thread first.

Pilot warehouse still failing to deliver in 2011
 

Just wanted to let everyone know that Pilot warehouse still have delivery and customer service problems. They haven't delivered an order to me which has been outstanding since Nov, 2010 and their phone is either engaged or is not answered. I have also sent them 4 emails none of which have been replied to.

One of the emails was an order cancellation in which I specifically asked for acknowledgement, and now I have to go to the bother of a registered letter to cover myself just in case they do deliver something at some point.

A company with such appalling customer service does not deserve to be a successful business. With the number of similar stories on this forum, my view is that people are taking an unnecessary risk in ordering from this company.

Pilot warehouse still failing to deliver in 2011
 

Jambone,
in my case I have nothing to complain to an authority figure about. They haven't charged a credit card, they just haven't delivered and have failed to communicate with their customer. Should they ever deliver anything it will go straight back and at that point I can involve the banks and trading standards if they do not provide a refund.

My aim here is to warn fellow pilots there is risk when buying from this company. I would not have ordered from them if I had found this thread before I had ordered, and if this addition to the body of complaints saves just one person from being disappointed, then I'll be happy.

Pilotbloodywarehouse
 

Logbook ordered on 7th, nothing arrived, phone permanently off the hook and no response to email.

In addition to cancelling the order i have:

Lodged complaint with my bank. (they can't act until 30 days from order date)

this will be followed with complaints to the following:

Visa

google ( these :mad: had the # 1 position which is why i went to them).

Office of fair trading

if there are any other bodies to complain to then let's hear from everyone else who has been conned.

Wished to goodness I had seen these posts about their lousy service before I ordered an airband scanner to take to Popham this weekend, placed order a week ago asked for urgent delivery, nothing heard and they haven't processed card details, their phone is engaged tone all day.

As someone whos got their own mail order business, I am surprised how they keep going, definately one to avoid in future I think :ugh:

Similar thing happened to me when I ordered a PPL study pack. I never received it however they didn't take my money either which is one plus. Tried phoning them but as someone said the line doesn't work. I think they just closed up shop and didn't bother telling anyone...

I ordered a flight case. Never arrived to this date, and i ordered it in 2009!

:mad:

Surely to god yous all know about Transair?? Order your pilot supplies from them!!

Never buy at Pilotwarehouse again
 

I placed an order In June 2011 :\and as of today (Sept 30th) I'm still waiting.
No reply to my numerous emails. I'm not even talking about the phone, constantly unavailable.
How could this website be ranked??? top Swindler?

I was told that the receivers are being brought in for the Company. Do not spend any money with them - full stop.

Still, there may be some liquidated stock hitting the marketplace soon! :ok:

Same problem on Dec 2011
 

I ve ordered a book from them on october the 24 th. I received a confirmation email, but never received anything.
Never answering to call phone, and to emails
But didn't take my money...
Poor marketing...

My Brother ordered 'Flight theory for pilots' by C E Dole for me as a Christmas present on the 8th Dec! They have not taken the money so he has sent them an e-mail requesting they cancel the order, as it won't be here in time for Christmas. They never answer their phones, obviously disregard e-mails etc. I can't help but think - 'how can a company with the business knowledge of a garden snail' exist with other genuine, reliable companies out there! Atrocious customer service. In fact, I would say the customer service is non- existent! After my brothers concerns I tried calling them today (15 times) with no success. STAY AWAY :mad:

I work at RAF Halton where they rent one of the premises and I have not seen anyone there for at least 4 months. If you have something on order that you have paid for I suggest you contact your Credit Card Company or Bank at the earliest opportunity.

I've used them once, and once only. I ordered around 200 pounds worth of stuff - PPL books, which I never received, nor did I receive any refunds. I argued with them for 6 months and in the end, I just gave up. They aren't worth all the hassle. A company to avoid!

If you have ordered items and paid but never received them, then you are protected if you used your credit card (Sec 75 Credit Consumer Act) and also protect to some degree if you used a debit card. Did you not claim your money back? Or seek redress via the sale of goods act?

According to Companies House:

Name & Registered Office:
PILOT WAREHOUSE LIMITED
FARFIELD HOUSE CHESHAM ROAD
WIGGINTON
TRING
HERTFORDSHIRE
HP23 6JD
Company No. 06258417

Status: Dissolved 05/01/2010
Date of Incorporation: 24/05/2007

Country of Origin: United Kingdom

Company Type: Private Limited Company
Nature of Business (SIC):
5248 - Other retail specialised stores
Accounting Reference Date: 31/05
Last Accounts Made Up To: 31/05/2008 (DORMANT)
Next Accounts Due:
Last Return Made Up To: 24/05/2008
Next Return Due:
Last Members List: 24/05/2008
Previous Names: No previous name information has been recorded over the last 20 years


Affectively not a trading company as of January 2010 (Two years ago!), and they haven't submitted accounts to Companies House since 2008!!

Certainly not a company to deal with on that information. Given the period of dormancy it is surprising the website is still up and running, and hasn't long since been shut down due to unpaid hosting fees.

It states above that the last accounts were for a dormnt company - this suggests that they were trading under either another limited company name or as a sole proprietor/partnership.

So who's Ambrit?
 

Domain name:
pilotwarehouse.co.uk

Registrant:
Ambrit Ltd

Ambrit still seem to be a going concern - suspect it's just their hosting company.

I too put in an order a few weeks ago, and got an odd feeling from not hearing anything. Thankfully they seem to have not taken any money so I've sent in a cancellation which will give me enough cover if I need to go to the bank and revoke any payments... :{

Transair all the way for me now...

This thread was started in 2009, why are people still ordering from them?

Anytime before I make an online order, I would always google to get info about a site!

I did order in 2009, and to be fair, I did get all in the end, but it took several months! I would NEVER order again from them.

Pilot Warehouse.
 

Word of warning. This company still has an active website. Will take an order and send a confirmation. Then nothing.

Pilot Warehouse website / AMBRIT Ltd
 

I've just spoken with Dale Hughes of Ambrit ([email protected] / 01442 866294 / E-commerce Software. Instant-Shop ecommerce shopping cart from Ambrit Ltd UK) and advised him of what seems to be going on with the Pilot Warhouse site. Ambrit provide the hosting and also the e-commerce software that PW uses. I've given Dale a link to this thread, and suggested that now Ambrit are aware of what appears to be happening at PW, they have a responsibility (whether legal or moral) to take some action. He has agreed to pass this information to his management team and I hope that act on it. At least it's recorded here that they've been made aware of the situation, and they've confirmed receiving the link to this thread. Let's hope they act responsibly and do something about it to reduce the risk of Ambrit themselves being in any way culpable by association.

Website still taking orders
 

I assumed that since there was no recent complaint activity and the website showed 2013 offers, that the previous problems had all been resolved.

I placed an order with them well before Christmas. Nothing received, two emails to customer services and no response. Tried the telephone number and it's a dead line.

I wonder if Pilotwarehouse and Proviation are linked??

I'll be cancelling the credit card transaction and have since ordered through Transair, which was a thoroughly pleasant experience all around.

I also have not received goods and they are not replying to email.

The number provided by ambrit.com (their ISP) is out of service.

Tim at ambrit.com kindly agreed to forward an email of mine to them from me.