CCAT/Cabair CGI
Thread Starter
Joined: Apr 2003
Posts: 2
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From: UK
CCAT/Cabair CGI
Do any other CCAT students find that the CGI at this school is arrogant and patrionising towards the students?
He seems to forget that he works for a business and not the military and that the students are customers!
He seems to forget that he works for a business and not the military and that the students are customers!
Joined: Feb 2003
Posts: 15
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From: UK
I'm sorry to hear that you are having these troubles. Its a difficult situation when an instructor behaves badly. How do other members of your course feel about the CGI? If there were a few of you that had concerns about his behaviour it may be worth taking it to a senior manager. As you said, you are a customer paying an awful lot of money and there is no excuse for that kind of behaviour. It sounds like he is not suited to this profession!
Joined: Dec 2000
Posts: 88
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From: All over
Yes but just get your exams and get out of there. You won't achieve anything by making your voice heard.
We tried it with another instructor - in fact a few courses had words with those who walk the 'corridors of power' to no avail.
Good luck!
We tried it with another instructor - in fact a few courses had words with those who walk the 'corridors of power' to no avail.
Good luck!
Thread Starter
Joined: Apr 2003
Posts: 2
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From: UK
Thanks Fly_146,
I can imagine that they wouldnt take any notice of the complaints.
Interesting to hear that other courses have been down this route already. Doesnt say much for their Groundschool!
Onwards and Upwards.
I can imagine that they wouldnt take any notice of the complaints.
Interesting to hear that other courses have been down this route already. Doesnt say much for their Groundschool!
Onwards and Upwards.
Joined: Oct 2001
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From: cranfield
Any complaints or concerns about the way we conduct our training will always be given the credibility they deserve; whilst I am not prepared to enter into any public debate about any particular issue on this forum, I am more than prepared to listen to - and take note from - any customer who is prepared to take advantage of my open door policy face to face.
Graham Austin
Chief Executive CCAT
Graham Austin
Chief Executive CCAT
Joined: Dec 1999
Posts: 216
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From: LTN
Have to disagree I'm afraid.
Found CGI to be very helpful, there's no way I would have passed Nav otherwise.
So you don't get on with everyone, who does?
In fact, I've not got any complaints at all with CCAT groundschool.
GA
Found CGI to be very helpful, there's no way I would have passed Nav otherwise.
So you don't get on with everyone, who does?
In fact, I've not got any complaints at all with CCAT groundschool.
GA
Moderator
Joined: Dec 1997
Aviation Qualifications: ATPL
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From: Suffolk UK
Interesting. Mr Austin, were you really a student at SFT in November 2001? Or were you using Pprune for your own purposes, as maybe others are here?
Notwithstanding the little dig, I strongly recommend that any customer of Cabair (or any other training provider) who feels that the service provided by the staff does not meet their expectations should bring their concerns to the senior management. Now. You may not (in fact, should not) get immediate satisfaction, but you should expect your concerns to be listened to and noted. If an individual staff member repeatedly has complaints made about them, and investigation shows those complaints to be valid, commercial common sense will remove the problem in due course. That may not help you directly, but you all have a responsibility to those who come after you. Whispering campaigns are a waste of time - have the courage and the decency to stand up for what you believe to be right. And always remember that you are the customer, and can take your business elsewhere.
Scroggs
Notwithstanding the little dig, I strongly recommend that any customer of Cabair (or any other training provider) who feels that the service provided by the staff does not meet their expectations should bring their concerns to the senior management. Now. You may not (in fact, should not) get immediate satisfaction, but you should expect your concerns to be listened to and noted. If an individual staff member repeatedly has complaints made about them, and investigation shows those complaints to be valid, commercial common sense will remove the problem in due course. That may not help you directly, but you all have a responsibility to those who come after you. Whispering campaigns are a waste of time - have the courage and the decency to stand up for what you believe to be right. And always remember that you are the customer, and can take your business elsewhere.
Scroggs
Joined: Jan 2003
Posts: 32
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From: UK
I know not everybody gets on with everybody else but :
I think not!! Do you have another CGI?? Being a current CCAT student and having just finished a block of ground school I have found all of the instructors to be top-notch, the CGI is one of the best.
However, whatever you may think, I am not sure that an anonymous forum is the place to make your views known, why not have the courage of your convictions and talk to the management or god forbid the CGI himself as others have suggested, I cant see how sounding off here helps your situation in any way.
arrogant and patrionising towards the students
However, whatever you may think, I am not sure that an anonymous forum is the place to make your views known, why not have the courage of your convictions and talk to the management or god forbid the CGI himself as others have suggested, I cant see how sounding off here helps your situation in any way.
Joined: Oct 2000
Posts: 362
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From: slightly left of you
have to agree with jinkster. if it wasn't for him then i would never ever have passed my atpl subjects first time. cheers for that p. he may be a bit rough on the edges and harsh with some students, but they are the students that need it, and if you can't cope with a bit of a deserved b*****cking every now and again well ..........
Joined: Jan 2003
Posts: 25
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From: South East UK
CCAT CGI
The only thing good I can say about CCAT is their CGI. I found his knowledege of MET, NAV, Flt Planning, Mass & Balance to be exceptional, as well as is his instruction in the subjects.
The only exams that I did not struggle with are those he taught and filled in on.
Perhaps his attitude is due to the fact of his long military service as an Officer, as with my military service as an Officer, old habbits die hard. Thats not an excuse, for poor customer relations in the commercial world, but perhaps if you spoke with him and explained how you felt, he might understand and start to re-adjust.
But surely (Don't call me Shirley) the point is, can you pass your exams!
I wish he taught POF and Perf!
Regards
The only exams that I did not struggle with are those he taught and filled in on.
Perhaps his attitude is due to the fact of his long military service as an Officer, as with my military service as an Officer, old habbits die hard. Thats not an excuse, for poor customer relations in the commercial world, but perhaps if you spoke with him and explained how you felt, he might understand and start to re-adjust.
But surely (Don't call me Shirley) the point is, can you pass your exams!
I wish he taught POF and Perf!
Regards
Joined: May 2003
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From: silverstone
I don't know how anyone can have a go at Cabair's CGI, he is without doubt the best instructor in the groundschool, and he gets subjects accross clearer than any teacher I've ever had including schools and colleges. If he has a go at you, it's because you deserve it, there is no argument about that. He is very approachable if you have a problem, and will take time out to explain anything to you. His subjects are the only ones that go quickly and are very enjoyable!! He has the highest respect from everyone in my class and the overall opinion is that these acusations are complete 'pish'. There are many things that are not good about Cabair, but he is not one of them!!
Joined: Jul 2000
Posts: 582
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From: Alps
Well if the CGI is still the same than when I was there, must agree with the last few postings then, a top bloke, funny good at squash but he does expect high standards and takes no bull!!!! from people with attitute.
Certainly the best ground instructor in my Cabair days...
Certainly the best ground instructor in my Cabair days...
Joined: Mar 2001
Posts: 457
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From: Down a Tin mine......
I have just spent a week at Cabair doing my final residential week for the last of my ATPL exam's and this is the first time that i had the CGI as one of my instructors' and i must say that i agree with all the previous comment's about him - he's a top guy, great instructor and explains things really well..
He's definetly one of the best.............
Regards
W.G.
He's definetly one of the best.............
Regards
W.G.
Joined: Jun 2003
Posts: 1
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From: Dublin
I am going to have to throw my hat into the ring here and say that I think the CGI is very good. I did fail mass and balance by one percent but thats because I am a gob!!!!e and nothing really to do with his teaching, which I found to be excellent.