Interesting. Mr Austin, were you really a student at SFT in November 2001? Or were you using Pprune for your own purposes, as maybe others are here?
Notwithstanding the little dig, I strongly recommend that any customer of Cabair (or any other training provider) who feels that the service provided by the staff does not meet their expectations should bring their concerns to the senior management. Now. You may not (in fact, should not) get immediate satisfaction, but you should expect your concerns to be listened to and noted. If an individual staff member repeatedly has complaints made about them, and investigation shows those complaints to be valid, commercial common sense will remove the problem in due course. That may not help you directly, but you all have a responsibility to those who come after you. Whispering campaigns are a waste of time - have the courage and the decency to stand up for what you believe to be right. And always remember that you are the customer, and can take your business elsewhere.
Scroggs