Pilot Magazine
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Taildragger:
Maxi Gainza is writing for General Aviation, AOPA's journal. You will find his piece on flying the Yak-52 in the Alps in the December issue. Also writing for GA are Charles Stites, the former U.S. correspondent for Pilot, and helicopter specialist and instructor Pat Malone, again ex-Pilot magazine.
You asked about Mike Jerram: he is GA's consultant editor. Design is handled by David Tarbutt who, like Mike, worked for James Gilbert for nearly thirty years.
Maxi Gainza is writing for General Aviation, AOPA's journal. You will find his piece on flying the Yak-52 in the Alps in the December issue. Also writing for GA are Charles Stites, the former U.S. correspondent for Pilot, and helicopter specialist and instructor Pat Malone, again ex-Pilot magazine.
You asked about Mike Jerram: he is GA's consultant editor. Design is handled by David Tarbutt who, like Mike, worked for James Gilbert for nearly thirty years.
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" As for subscription the process is handled by an external company and problems are frequently reviewed."
Online subscriptions would be facilitated and increased if Credit Card billing details were sent 'SSL Secured' instead of in the clear.
Don
Online subscriptions would be facilitated and increased if Credit Card billing details were sent 'SSL Secured' instead of in the clear.
Don
Join Date: Apr 2002
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Quixote
Agreed on the on line subs point and we are working with the subs house to deliver just that ASAP - probably early next year now. Doesn't help speed up the distribution process though.
Splat - the external subs house isn't intended as an excuse but most publishers use external subs handling and external mailing operations - it is just not economical to set this up internally. This means that you have a part of the process outside of your control.
I can assure you that any failure of subs delivery is a serious issue and worst case should be ten days (I am told). In your case it appears that it is well beyind ten days and I would be happy to take this up personally (and for anyone else waiting for their Dec subscribed mag). My contact details are:
[email protected]
01603 772811 (work)
07802 611647 (mobile)
01508 534900 (home)
I suspect you have been calling the mailing house but if I can have all the details I will talk to the publisher directly and try and track down where the problem exists.
Taildragger
Not ignoring your earlier post but trying to avoid further trite responses and getting caught up in the debate about previous contributors. Philip Whiteman has summarised where various people now are. The comments on this site are not ignored. My contributions (trite or otherwise :-)) do indicate that we at least look at them and I am planning to summarise the wealth of constructive criticism contained here to input to the many debates about improving the magazine.
I am with you as a subscriber I expect to get a better service than people who have to visit the high street - this is the promise of mail delivered goods which has been fuelled by the likes of Amazon. All of the elements of the chain from the publisher to the postman need to work properly for this to be the case and it is the role of the publisher to orchestrate and cajole where required. I know he is on the case.
Agreed on the on line subs point and we are working with the subs house to deliver just that ASAP - probably early next year now. Doesn't help speed up the distribution process though.
Splat - the external subs house isn't intended as an excuse but most publishers use external subs handling and external mailing operations - it is just not economical to set this up internally. This means that you have a part of the process outside of your control.
I can assure you that any failure of subs delivery is a serious issue and worst case should be ten days (I am told). In your case it appears that it is well beyind ten days and I would be happy to take this up personally (and for anyone else waiting for their Dec subscribed mag). My contact details are:
[email protected]
01603 772811 (work)
07802 611647 (mobile)
01508 534900 (home)
I suspect you have been calling the mailing house but if I can have all the details I will talk to the publisher directly and try and track down where the problem exists.
Taildragger
Not ignoring your earlier post but trying to avoid further trite responses and getting caught up in the debate about previous contributors. Philip Whiteman has summarised where various people now are. The comments on this site are not ignored. My contributions (trite or otherwise :-)) do indicate that we at least look at them and I am planning to summarise the wealth of constructive criticism contained here to input to the many debates about improving the magazine.
I am with you as a subscriber I expect to get a better service than people who have to visit the high street - this is the promise of mail delivered goods which has been fuelled by the likes of Amazon. All of the elements of the chain from the publisher to the postman need to work properly for this to be the case and it is the role of the publisher to orchestrate and cajole where required. I know he is on the case.
Join Date: Jun 2001
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Philip....
Thank you for the info. It proves my point that Pilot's competitiors are picking up the good fallout from the
change over. They would be mad not to.
Formationfoto....
Thank you for your response. It does indicate that somebody may be listening and I am encouraged that you are gathering up the feedback from this forum. I, and I am sure all the others who have written on this forum, will be watching with great interest, even if it is from W.H.Smith's High street reading room.!!
The Floggings will continue till morale improves.
Thank you for the info. It proves my point that Pilot's competitiors are picking up the good fallout from the
change over. They would be mad not to.
Formationfoto....
Thank you for your response. It does indicate that somebody may be listening and I am encouraged that you are gathering up the feedback from this forum. I, and I am sure all the others who have written on this forum, will be watching with great interest, even if it is from W.H.Smith's High street reading room.!!
The Floggings will continue till morale improves.
Join Date: Mar 2002
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Taildragger:
Thank you - if I'm going to be classed with fallout, it's nice to be 'good' fallout!
My fellow fallen-out man, Mike Jerram, has asked me to point out that his role of consulting editor for General Aviation is voluntary and unrenumerated. I am extremely grateful to him for his support in getting the revitalised magazine established - it wouldn't be the sort of publication it has fast become without his invaluable input.
Thank you - if I'm going to be classed with fallout, it's nice to be 'good' fallout!
My fellow fallen-out man, Mike Jerram, has asked me to point out that his role of consulting editor for General Aviation is voluntary and unrenumerated. I am extremely grateful to him for his support in getting the revitalised magazine established - it wouldn't be the sort of publication it has fast become without his invaluable input.
Join Date: Sep 2000
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Interesting thread.
I am a subscriber of Pilot for 4 or 5 years and of Flyer for just a year. I always enjoyed reading Pilot and was waiting for its arrival, Flyer magazine was way below Pilot. Pilot was professional, through and interesting while Flyer was shallow and amateurish, It took me 20min to read Flyer and 20 days to read Pilot, no more.
While Flyer made an enormous effort to improve its quality Pilot became much more of an ‘easy read’ and shallow. To-date, I find myself spending more time reading through Flyer than Pilot, I find Flyer increasingly more interesting than Pilot. In 6 months time I will have to renew my subscriptions, I don’t think that I will renew the one for Pilot
I am a subscriber of Pilot for 4 or 5 years and of Flyer for just a year. I always enjoyed reading Pilot and was waiting for its arrival, Flyer magazine was way below Pilot. Pilot was professional, through and interesting while Flyer was shallow and amateurish, It took me 20min to read Flyer and 20 days to read Pilot, no more.
While Flyer made an enormous effort to improve its quality Pilot became much more of an ‘easy read’ and shallow. To-date, I find myself spending more time reading through Flyer than Pilot, I find Flyer increasingly more interesting than Pilot. In 6 months time I will have to renew my subscriptions, I don’t think that I will renew the one for Pilot
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I just thought I'd try and balance this thread with a little praise despite my relatively negative comments on about page 5.
I always enjoy the 'How Air-brained Are You?' bit, and I still look forward to being able to answer all the questions correctly (it has never happened yet). Not only that, but be able to point out a mistake as then I will have truly arrived...
I always enjoy the 'How Air-brained Are You?' bit, and I still look forward to being able to answer all the questions correctly (it has never happened yet). Not only that, but be able to point out a mistake as then I will have truly arrived...
Join Date: Jan 2002
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Well then well then well then..........
After an email to Pilot at the end of November I received a polite response saying that my copy would be sent on ASAP.
Nothing came.....
I then clicked on formationfotos email link and sent an email about my plight and I received a personal call yesterday morning saying that the copy would be couriered to me immediately and apologies for the delay.
Still nothing has come......(48 hrs later)
If you're reading this formationfoto and I'm the only one you phoned on Monday morning you will know exactly who I am. Please don't contact me again and give me the polite stuff, wake up and smell the coffee Pilot cos your boat dont float with me when promises like that are broken.
Possession is nine tenths of the law. I've paid, so that makes you.....................................................
After an email to Pilot at the end of November I received a polite response saying that my copy would be sent on ASAP.
Nothing came.....
I then clicked on formationfotos email link and sent an email about my plight and I received a personal call yesterday morning saying that the copy would be couriered to me immediately and apologies for the delay.
Still nothing has come......(48 hrs later)
If you're reading this formationfoto and I'm the only one you phoned on Monday morning you will know exactly who I am. Please don't contact me again and give me the polite stuff, wake up and smell the coffee Pilot cos your boat dont float with me when promises like that are broken.
Possession is nine tenths of the law. I've paid, so that makes you.....................................................
Last edited by Monocock; 10th Dec 2002 at 21:01.
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Monocock,
Exactly how far is "48 hrs and one mile" from the M4?
Now I reckon, in a 747 sized aircraft, 48 hours would get me twice around the world (including fuel stops) which would make your location 1 mile from where you started...
In a 152 it'd be about 4321 nm away (assuming 90kts G/S average), and I'm guessing Pilot don't use 152s for couriers
PS this is my very sad attempt at humour before anyone complains
Exactly how far is "48 hrs and one mile" from the M4?
Now I reckon, in a 747 sized aircraft, 48 hours would get me twice around the world (including fuel stops) which would make your location 1 mile from where you started...
In a 152 it'd be about 4321 nm away (assuming 90kts G/S average), and I'm guessing Pilot don't use 152s for couriers
PS this is my very sad attempt at humour before anyone complains
