The function of the AFPEx helpdesk
Joined: Feb 2006
Posts: 2
Likes: 0
From: Hampshire
Requests to close FPL's, or send ARR messages, are generally taken over the phone to the Helpdesk. Details are taken of the person requesting the messaging action. Requests to send ARR's when it is evident the aircraft isn't safely down on the ground are refused, politely. 
