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Ryanair-Pilot kicked 120 pax out of the aircraft at ACE, 05FEB11
found in several newspapers and magazines today. e.g.
Lanzarote: Ryanair-Pilot wirft 120 Passagiere aus dem*Flugzeug - SPIEGEL ONLINE - Nachrichten - Reise Flugverkehr - Nach Streit: Ryanair wirft 120 Passagiere aus Flugzeug - Aus aller Welt - Hamburger Abendblatt anyone knows details on this. :ugh: .....in the report they write that the Foreign Ministry of Belgium interferred and had to put pressure on RYR to return the "stranded" pax. |
This is from Daily news and information in English for Spain - an English online newspaper about Spain for expats:
After a passenger pushed a flight attendant this morning, a massive fight broke out inside a Ryanair plane due to leave Guacimeta Airport in Lanzarote this mroning, as reported to Europa Press Corps the National Police (CNP), who were forced to intervene on board the low cost carrier. The incident occurred shortly before 10.30 am, when a Ryanair plane was preparing to fly to Charleroi (Brussels), A passenger was was asked to leave the plane after pushing over a crew member. When he refused to disembark, his friends intervened and faced off against other staff members. Some other passengers got involved on behalf of the crew members, starting a fight onboard the aircraft. Consequently, the Captain requested the intervention of the Security Forces of the State, which ended the incident by arresting twenty passengers. The plane later took for Brussels with the rest of the passagengers. According to sources, the passengers were evacuated from the aircraft by members of the Guardia Civil and National Police and are still in the airport terminal Guacimeta, where they are protesting their innocence in the events. Police confirmed that they are likely to face charges of assault. The nationalities of the detainees has yet to be established. |
100 Passengers Offloaded from Lanzarote - Charleroi flight
From Ryanairs website-
100 Passengers Offloaded from Lanzarote - Charleroi flight Ryanair today (5th Feb) confirmed that it had offloaded a group of 100 passengers travelling from Lanzarote to Brussels Charleroi on FR8175 at the request of Spanish Police. This group became disruptive, and refused to comply with crew instructions after a number of their group were required to pay a gate bag fee for outsized luggage. Lanzarote police required the entire aircraft be offloaded, each passenger identified. Following further disruptive behaviour, the police required for security reasons that this enitre group be refused travel. Ryanair apologises sincerely to the 66 remaining passengers who suffered a 3hr delay while Ryanair and the local police were dealing with this disruptive group. Ryanair's handling agent in Lanzarote will be reaccommodating some of this group on later flights to Charleroi but any individuals who engaged in disruptive behaviour or refused to follow crew instructions will not be allowed to fly. The safety and security of Ryanair's passengers, crew and aircraft will remain Ryanair's number 1 priority. |
Lock them up for a LONG time in a choice Spanish jail {goal if you must} and then put them on a LIFETIME No Fly list! Good for the captain, and good for Ryan Air, its time to put an end to this crap!
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Absolutely :D
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Better still load them onto cattle trucks and drive them slowly to brussles,if they behave like wild animals treat them so
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I don't know what the specifics of this case are.
I don't care about the Ryanair culture at this point or how the treatment of their passengers might have induced this behavior. Before the usual hysterics start as it always does when FR is mentioned, just spare a thought for the Cabin Crew. They are the ones left to deal with a situation that no one should ever have to face. It's in these situations that they get crapped on from above. Young girls, maybe as young as 19 years of age dealing with packs of larger louts behaving like wild animals and a situation that developed into something similar to a spaghetti western or a bar brawl. Can you imagine how frightened they must have been? |
Although one can't help thinking that some rough justice may mean that passengers who attempted to protect said 19 year old cabin crew may get treated the same as the people who started the fight. Which would not be a good outcome.
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Full marks to the Captain.... but I rather suspect that he did not "kick" them off the aircraft, unfortunately.
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As a passenger I would say, you get what you pay for.....
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Interfeering With Cabin Crew.
Not surprised, more and more passengers turn up at the airport half in the bag from the night before and indeed can be very beligerant and rude. They think because it is a low cost carrier that they can get away with anything, they are paying a very low premium to fly anyway then they think they can push the cabin crew around. Interfeering with flight crew is a very serious offence so well done to the Capt. and the Spanish Police.
There is no room for this type of loutish behaviour on ANY airline. I hope when the culprits are identified that they get punished for their actions as it will send out a message to prospective troublemakers.:D |
I do not condone violence or bad behaviour like this by passengers but having been fleeced by Ryanair at check-in in the past I understand their anger and frustration about being relieved of their cash to pay for some jumped-up extra charge. After my experience I have vowed never to fly with Ryanair again. Their modus operandi with regard to pricing is little short of scandalous and has put me off going anywhere near them again. I repeat, I do not condone what these people did but I fully understand it.
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but I fully understand it As you did, smudger, they should vote with their feet. If paxnumbers are down Ryan needs to rethink its policies. As long as they fly Ryan, nothing will change. I can´t understand these people. You pay next to nothing and therefore you get next to nothing, at least you get no service whatsoever and they rip you off where they can. That is not a secret, but widely known, even to the public IMO. They (Ryan) set the rules on their A/C. Pay a tad more and you get way better service and usually more 'leeway' towards slightly oversized baggage etc. No rocketscience.... If one does not understand that, he shouldn´t be on an airplane anyhow. |
There's no way to justify or excuse this sort of behaviour.
Whether the whole situation could have been avoided is a completely different matter. It wasn't and so booting these idiots off the aircraft was the right decision obviously. |
Other passenger's point of view in a Belgian newspaper, courtesy Google translate:
'Felt held hostage by students' "We were not threatened, but held hostage" says a passenger who was here yesterday on the Ryanair plane in Lanzarote where students from the ULB ran amok. The students were not drunk, according to the traveler in a response to our editors, or noisy. And not particularly well co-operate. "What exactly happened when checking we do not know, but apparently was not a boy from the group of Ryanair check-in. The rest is then started to run amok on the plane. They wanted their friend necessarily get on board. " This launched what chaos on board. The passengers are not felt threatened, "but held hostage". ' "The students refused to sit down when they asked that. Even when the pilot moegeterd said they had to get out, they listened not. " Police had to intervene. ' Every time a police car appeared, the students began to cheer. They assumed that it was their friend who was still on board. " Ended up the other passengers leave the plane because the students refused to sell. "That way they separated us, we were glad to," it sounds. After half an hour everyone was allowed back into the baggage on board the now empty equipment."Upon returning to the aircraft was all our luggage on a cart. We had our cases indicate, so that those students could be separated. " Three hours later, the device still set course Charleroi. original link De Standaard Online - 'Voelden ons gegijzeld door studenten' |
And the original mention of the incident in the same paper, also thanks to google translate.
Ryanair evicts Belgian students from aircraft Belgian hundred students, especially the French-speaking University of Brussels (ULB), are stranded at the airport in the Canary island of Lanzarote. One of them refused to pay additional fee for luggage, which Ryanair than other students but all of the flight bande. According to local media, the students were drunk. The students took advantage of a free week to use some of the sunshine on the Spanish island of Lanzarote. But their trip ended Saturday morning in a minor key. According to Aurelia, one of the students, came after boarding the plane a discussion between a student and a flight attendant low cost airline Ryanair. 'Instead of the professional situation to go, the air hostess began to call themselves and to hurl accusations around, "says the student at the French-speaking radio stations. According to her behaving the rest of the Belgian group is not brutal. "But we were all put off the plane." Local media speak 'good behavior' of the Belgians against. According to the website La Voz de Lanzarote was a large proportion of those aged between 20 and 25 years under the influence of alcohol. The plane eventually left without the students to Charleroi. Another flight back home is far from obvious, says the student. ' "Our vacation is over. Our money is gone. " At the ULB have no knowledge of the incident. ' "I suppose that this group took a vacation after the exams. There were no students already part of their training in Lanzarote, "said Valerie Bomb Aerts. Ryanair confirms the incident. We have a group of passengers on the plane removed at the request of the Spanish police. They bewailed her after some of them had to pay a surcharge for overweight luggage, "it sounds. According to Ryanair, all passengers on the aircraft and subjected to an identity check. ' "Because some passengers were disruptive behavior, the police decided that the entire group to which the disturbing elements was not allowed to travel further." Ryanair apologizes to the 66 passengers who could leave for the delay. "We ensure that a portion of the group that remained on Lanzarote in Charleroi hit. But the makers amok, we will not allow any of our aircraft. " In foreign affairs it sounds different. "The Belgian consul in Tenerife is intervened. One problem with such a large group can not be unaddressed, "said spokesman Bart Ouvry. "Therefore, the students fly the next day in small groups of five or six back to our country." Original link De Standaard Online - Ryanair zet Belgische studenten uit vliegtuig I hope the translation makes some sense. No mention in either article of any physicalities, just shouting and loutish behaviour... Still a very bad thing, but less so than shoving the cc around. |
Sure their behavior was unacceptable but I am not surprised. We refer to these aircraft as "cattlecars", there is little human dignity given to the common pax. You stand inline to get shuffled into a metal tube, stuck sitting in a smaller bt the day seat next to strangers shoulder to shoulder. Have to suffer the repetative BS from cabin crew. Are restricted from when you can and can not use the bathroom! Now this is at the aircraft, not to mention security and all the crap you went through within the few hrs prior.
Not excusing behavior, I was not there. I just detest flying commercially. Give me a 9 hour flight on a dingy freighter any day. I eat, crap and sleep when I want. Hell I prefer it to a pimped out exec jet. |
Like the airline or not, if you can't be a human being on board, don't buy a ticket and walk home.
I wish all European authorities would be VERY ROBUST in dealing with these little darlings... Maybe a month in a cell and no stupid EU rights to make sure they get better room service than thier 1* holiday they booked! |
One of them refused to pay additional fee for luggage Kind of reminds me of a certain idiot Polish politician who having paid for an economy seat tried to start a riot on Lufthansa plane because they would not let him put his coat in first class. Yes, its true. And it shows how ignorant the public is of both laws on books and potential for massive harm in these kinds of situations. Like others, I detest being a passanger on a commercial airline, but people have to understand there is no way to avoid the cattle wagon experience unless people are willing to pay several times more for tickets – and they aren’t. There have to be stiff penalties for things like that because any disorder with that many people cramped into small space is disaster waiting to happen. Crowd stampeding/suffocating each other to death in panic is not exactly an unheard of issue. |
Agressive & disruptive passengers removed from aircraft!
This would have been much better dealt with at check-in, in the terminal, where there is an available and visible police/security presence, IMO.
Passengers who won't pay extortionate, but legal and well publicised charges, can pay up or not fly. People who turn up drunk and act agressive should be denied boarding as well. Once they are on the aircraft the problem is very difficult to manage, as this incident shows. I rarely fly FR but when I do I know what the rules are and what I am going to get for my money. |
There can be no excuses. It takes quite a bit for the crew to decide to call the police for assistance. Nobody wants to be delayed or have to write reports! If the police were called and agreed with the Captain that passengers should be removed from the aircraft, I'm 100% behind them whether it's a Ryanair, BA or Aeroflot flight.
Smudger - With all due respect, if you were 'fleeced' at check-in you didn't read the terms and conditions and can only blame yourself :rolleyes: (by the way, I've been there too...). The 'scandalous pricing' was probably far cheaper than was available from any other operator. The low fare means no frills, not poor service. From both the flightdeck and when regularly deadheading in the cabin, I've never seen Ryanair cabin crew treating pax badly, though I have seen tired and unmotivated cabin crew not making an effort. Mind you, I could say the very same thing about the service I've experienced on BA, KLM, Kenya, SAA and Easyjet, both short and longhaul. Generally, because it's in their interests to charm the pax into spending their money on board, the cabin crew are friendly. Often not so on the full-fat airlines. I have seen the occasional pax on Ryanair flights behaving unreasonably and rudely towards cabin crew due to events at the departure gate or checkin. They're often a little worse for wear. KENNEDY TOWER is spot on. Paying a low fare doesn't excuse you from acting with common decency. In reality, however, 99% of pax dismembarking Ryanair aircraft smile and thank the cabin crew as they leave. His dudeness and grounded27 - :ok: Correct. You pay next to nothing, so you don't get the all-singing all dancing service of the 1980s. But neither do you get The Orient Express service on the 6:08 from London Liverpool Street to Norwich, which is probably 50 times more expensive per mile travelled. Opening cheap travel to the masses cannot be done without taking away the 'frills'. Seasoned travellers have figured out how to play the 'no frills' game, treat the experience as they do trains and buses, and get to their destination on time and at low cost. |
Like others, I detest being a passanger on a commercial airline, but people have to understand there is no way to avoid the cattle wagon experience unless people are willing to pay several times more for tickets – and they aren’t. |
Like many, I detest Ryanair and despise its business ethics, or rather, lack of. Therefore I don't fly on them.
That the anger of these drunken students at the airline's policies should be directed at the cabin crew is utterly unacceptable and I hope they will spend a long and miserable time in a Spanish 'carcel'. The Guardia Civil are not known for being gentle! This may be the first and last time I say it, but 'Good for Ryanair'. |
Apparently, but not unexpectedly, the whole story is blown out of proportion.
According to the Canary newspaper "La Provinicia", which I suggest to read rather than the cherry-picking British tabloids, some passengers refused to sit down, but there was no violence on board, no use of force by the police or any arrests. As I understand, one of the group could not board with the group because of an issue with his overweight luggage and the rest of the group then did not sit down to delay the departure, foolishly believing that it would allow their friend to make the flight. But from what this local source tells us, there was no "mutiny", "fighting" etc. on board. The really interesting issue is if indeed 120 passengers were in breach of the contract with Ryanair by not follwing instructions or if the Captain simply decided to refuse the whole group to travel. If that was the case, i.e. people were left behind simply because they were part of a group booking despite not behaving badly, I see some serious hot water Ryanair has gotten into from a legal point view. |
Reading into the reports I think it is more a case of 20 being offloaded, but all luggage offloaded and the remaining passengers asked to identify their own luggage before reboarding
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Stupid Muppety ground people, Good!!!:rolleyes:
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No, 66 travelled and 100 were offloaded according to Ryanair's own website (and various other sources). Whether this was at the request of the police - as Ryanair says - is not clear because the local press gives the whole story a somewhat different spin (no resistance, no arrests etc.)
The figure of 20 relates obviously to those who Ryanair refused to re-accommodate after the intervention of the Belgian authorities. Which makes the point even more interesting if it was a smart move by Ryanair to off-load the whole group rather than only those who caused the problem. |
Interesting. Nevertheless, all the press headlines are now "Ryanair off-loaded 100 passengers" rather than "Spanish police ordered 100 passengers off Rxanair plane".
If the old wisdom that there is no such thing as bad press still applies in such a case is doubtful. Ryanair will get another bashing by the press as by now there appears to be some sort of presumption that they are always screwing their passengers. |
I'm 100% behind the crew and the airline. You fly low cost and get what you pay for. I would not want to be cabin crew on those cheap resort flights.
I'm sure most crew reading this have similar tales to tell about obnoxious people. You meet them everywhere in life. As other have said if you don't want to fly lost costs spend a lot more money elsewhere. |
Well, the problem is that not 100 people were obnoxious, but still were refused to get what they had paid for.
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If people are travelling in a group, they have to expect to be treated as a group when this kind of situation arises. An aircraft is not the place to start shouting the odds about excess baggage charges or any other perceived injustice: basically you sit down, shut up and do what you're told.
Ryanair may not be the world's favourite airline, but I can't imagine any other carrier would have tolerated this situation or dealt with it any differently. The BBC report suggests the captain was a woman, btw - not that it matters, but like others I made the usual assumption. |
If they applied the carry on policy at check in rather than wait to the gate to fleece the pax then this event would never have happened!
I believe in life treat people how they treat you! Funny this is not the first involvement of the police sorting out arguments over petty crap on a ryan plane recently! |
Originally Posted by Burpbot
(Post 6228662)
If they applied the carry on policy at check in rather than wait to the gate to fleece the pax then this event would never have happened!
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Ryanair business model seem to bring the worst out of their passengers, and I am afraid this is not the last time we will hear about incidents like this on board their aircraft. Unfortunately they are not paying their crews enough money considering they have to deal with air rage too.
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The students were not drunk, according to the traveler in a response to our editors, or noisy. And not particularly well co-operate. The original is: Dronken waren de studenten niet, aldus de reiziger in een reactie aan onze redactie, luidruchtig wel. En niet bepaald medewerkzaam ook. The students were not drunk, according to the traveler whom we interviewed, but they were noisy. And not particularly co-operative either. |
If people are travelling in a group, they have to expect to be treated as a group when this kind of situation arises. The students were not drunk, according to the traveler whom we interviewed, but they were noisy P.S.: Just noted on BBC World on TV that they have in a news banner reporting the story. It says it was a row over "hand baggage fees" - not that the BBC gives MOL some ideas :oh: |
Better still load them onto cattle trucks |
SMUDGER,
I am not jumping on you personally, but you raise an interesting point wrt sources of frustration of people at the gate, which, when combined with tiredness of alcohol and/or travelling stress, can often lead to ugly confrontation scenes. Why do passengers think they can turn up with hand-luggage that is either a little over-sized, or a little over-weight from the published dimensions, and get onto the a/c with impunity? Fair enough to take being "caught" and charged with good-humour, but to get abusive with the staff................ |
Oh to have allocated seating,proper onflight meals and passengers who respected the captain and crew. Now they get on board rushing and pushing and act as if they own the plane. Cheap flights yes but we have lost manners and decency it has all become so arrogant and complacent.
Fed up with the whole airport experience,lucky I lived thru the days of Dan-Air,Britannia,Monarch(old school) and Courtline now that was travel. |
Good for Ryanair.
Nothing more annoying than finding the overhead bins full of excess crap other people have smuggled passed the gate. |
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