Shout-out to EasyJet captain Kerry
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Joined: Apr 2013
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From: down under
Shout-out to EasyJet captain Kerry
EZY869, dep LGW August 29th was about 45 minutes delayed. The captain, Kerry (I forget her last name) came into the cabin prior to departure and used the PA system to explain to everyone the delay -thunderstorms delayed her arrival- and her plan to make up time. It's a great idea to see the captain, much better than the disembodied voice "this is your captain speaking". Full marks to Kerry and this should happen more often.
Joined: Sep 2010
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From: U.K.
This is something that happens more often than not during lengthy delays at easyJet, along with an open door policy that allows flight deck visits whilst waiting on the ground. The latter goes down even better.
Of course, all of the above works on a relatively small aircraft.
Of course, all of the above works on a relatively small aircraft.
Son of Slot
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Joined: Feb 2013
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From: London
That is great to hear. easyJet do not appear to have a dedicated feedback form for thanking their people. However, this could do the trick:
easyJet Contact form
easyJet Contact form
Joined: Dec 2015
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From: Budapest
Something very similar happened to us years ago, flying Thomson to Faro. Tech. problem, solved, happily, by taking, after a short delay, the alternate aircraft available. Captain into the cabin to tell us what was going on.
Thread Starter
Joined: Apr 2013
Posts: 511
Likes: 63
From: down under
That is great to hear. easyJet do not appear to have a dedicated feedback form for thanking their people. However, this could do the trick:
easyJet Contact form
easyJet Contact form
Thanks, I used that to let them know. I think if you have a +ve experience it never hurts to say so.
Joined: Feb 2001
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From: The Winchester
I’ve what the OP described done on several airlines (including the likes of BA) on short haul aircraft.
Not really a realistic option on aircraft with multiple cabins, but on those aircraft the captain just doing a swift’ish walk through of the aircraft to just show their face during longish ground delays can also go down well…at least the passengers then know the face behind any subsequent PAs.
Not really a realistic option on aircraft with multiple cabins, but on those aircraft the captain just doing a swift’ish walk through of the aircraft to just show their face during longish ground delays can also go down well…at least the passengers then know the face behind any subsequent PAs.
Joined: Apr 2009
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From: A place in the sun
wiggy, I agree. And it was perfectly possible to go into the terminal, go to the gate where the passengers were anxiously waiting to board, and then to tell it as it is. Something like that from the captain had far more effect then a passenger agent trying to do his/her best while not really understanding the problem. It only takes a few minutes and works wonders.
Joined: Feb 2001
Posts: 6,726
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From: The Winchester
Chances of a random Pruner knowing who you mean might be low to nil (although of course having said that the captain involved might be a pruner, so problem solved).
I’d suggest having a look at the contact form suggested by a previous poster for a couple of reasons: firstly from the details you have the company should be able to track the individual down and secondly it’s sometimes nice to let the company know, and more importantly for the individuals themselves to have on their record, a “well done” about one of their employees…..
There’s something about the pilot job being a bit like peeing yourself when wearing a dark suit so getting even a tiny bit of recognition from/via the boss is nice at times.
I’d suggest having a look at the contact form suggested by a previous poster for a couple of reasons: firstly from the details you have the company should be able to track the individual down and secondly it’s sometimes nice to let the company know, and more importantly for the individuals themselves to have on their record, a “well done” about one of their employees…..
There’s something about the pilot job being a bit like peeing yourself when wearing a dark suit so getting even a tiny bit of recognition from/via the boss is nice at times.
Thread Starter
Joined: Apr 2013
Posts: 511
Likes: 63
From: down under
Thread Starter
Joined: Apr 2013
Posts: 511
Likes: 63
From: down under
wiggy, I agree. And it was perfectly possible to go into the terminal, go to the gate where the passengers were anxiously waiting to board, and then to tell it as it is. Something like that from the captain had far more effect then a passenger agent trying to do his/her best while not really understanding the problem. It only takes a few minutes and works wonders.
