British Airways expenses and compensation
Thread Starter
Joined: Mar 2024
Posts: 1
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From: Milton Keynes
British Airways expenses and compensation
Big apologies if I am inappropriate to post here AND i am a passenger not aircrew.
My flight BA2705 was cancelled from Arrecife to Gatwick South T on 12/03/24 I claimed for expenses and compensation when we got home finally on 15/03/24. Since then no response from customer/complaints service at BA. I am really shocked at the lack of direct numbers to speak to anyone to speed the case along. Does anyone here have a useful direct UK phone number for either customer service or customer complaints. Very little on the BA website - deliberately so. Suprised also that there were no direct BA staff on the ground at Arrecife on the day when the cancellation occured - the whole incident was pretty shambolic but I certainly don't blame flight or cabin crew for it. Any useful names and/or phone numbers of useful people to contact near Heathrow/Gatwick gratefully appreciated. One Sean Doyle would be a good person to get a phone number of - I already emailed him yesterday.
Many many thanks. - and please move this post to a different forum if this one is not suitable.
My flight BA2705 was cancelled from Arrecife to Gatwick South T on 12/03/24 I claimed for expenses and compensation when we got home finally on 15/03/24. Since then no response from customer/complaints service at BA. I am really shocked at the lack of direct numbers to speak to anyone to speed the case along. Does anyone here have a useful direct UK phone number for either customer service or customer complaints. Very little on the BA website - deliberately so. Suprised also that there were no direct BA staff on the ground at Arrecife on the day when the cancellation occured - the whole incident was pretty shambolic but I certainly don't blame flight or cabin crew for it. Any useful names and/or phone numbers of useful people to contact near Heathrow/Gatwick gratefully appreciated. One Sean Doyle would be a good person to get a phone number of - I already emailed him yesterday.
Many many thanks. - and please move this post to a different forum if this one is not suitable.
Son of Slot
Super Senior Moderator
Super Senior Moderator
Joined: Feb 2013
Posts: 2,049
Likes: 615
From: London
Hello nomisllewdor and welcome to the Cabin of PPRuNe. This is a good forum to start in the BA forum in Airports, Airlines & Routes, is a bit more specialised.
Unfortunately most corporates now do not want to deal directly with their customers. They will blah blah but want you only on the website and app. Unfortunately, BA are (also) not very good at IT.
Unfortunately most corporates now do not want to deal directly with their customers. They will blah blah but want you only on the website and app. Unfortunately, BA are (also) not very good at IT.
Joined: Oct 2000
Posts: 64
Likes: 1
From: Colchester, Essex. UK
Sorry for ressurecting an older thread but I have some recent experience with this.
In Sept 2023 I was stranded in GIB by BA when my return to UK flight was cx'd some 3 hrs before departure. No warning, no email, just happened to check the app prior to heading to the airport.
On the app I managed to rebook for the 1st flight the next day, but the airport were unhelpful with sourcing overnight accomodation.
As the OP said - no way to speak to BA. Customer phone numbers were country of departure specific, and in my case the number was in Spain and every time I rang it they just hung up without speaking to me (the UK number was non-geographic so unobtainable).
I posted on twitter asking for help, tagging BA and got a response from BA who helped me with my question (I was looking for guidance on the level of acceptable expenditure for a hotel given I had to book it myself - they said "upto about £200 would be considered reasonable" - I booked at the HIX for <£170)
Upon return to the UK, UK261 and expenses claim submitted without difficulty (I had screenshot the app showing the cx of the original flight), this was paid some 8 weeks later.
In Sept 2023 I was stranded in GIB by BA when my return to UK flight was cx'd some 3 hrs before departure. No warning, no email, just happened to check the app prior to heading to the airport.
On the app I managed to rebook for the 1st flight the next day, but the airport were unhelpful with sourcing overnight accomodation.
As the OP said - no way to speak to BA. Customer phone numbers were country of departure specific, and in my case the number was in Spain and every time I rang it they just hung up without speaking to me (the UK number was non-geographic so unobtainable).
I posted on twitter asking for help, tagging BA and got a response from BA who helped me with my question (I was looking for guidance on the level of acceptable expenditure for a hotel given I had to book it myself - they said "upto about £200 would be considered reasonable" - I booked at the HIX for <£170)
Upon return to the UK, UK261 and expenses claim submitted without difficulty (I had screenshot the app showing the cx of the original flight), this was paid some 8 weeks later.
Joined: Apr 2002
Posts: 1,488
Likes: 35
From: Hong Kong
Last year my flight from LHR was delayed due to a typhoon in HKG - 5 days until I could get a new flight. The expenses allowed were, in my humble opinion, generous, and I received very fast support via X/Twitter. I made my claim when back in HKG and was paid into my bank account within a few days.
The only confusion in the whole process was when the flight was cancelled and I had to rebook. Via X/Twitter was very good, trying by phone was very slow & difficult.
The only confusion in the whole process was when the flight was cancelled and I had to rebook. Via X/Twitter was very good, trying by phone was very slow & difficult.
Joined: Aug 2007
Posts: 954
Likes: 64
From: england
I’ll agree with the OP….its all designed to be done online nowadays…and very difficult to get in touch with anyone. Spend what you reasonably need and keep ALL receipts. I’ve found they pay up eventually- and I’ve claimed thousands of them in the past.
Joined: May 2002
Posts: 1,314
Likes: 83
From: Scotland
I was delayed in Singapore by 24 hours a couple of years ago. BA put me up in a hotel and paid taxis to and from the airport. I claimed via EC261 and the claim was accepted immediately; however they took exactly six months to pay it.
