British Airways expenses and compensation
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Join Date: Mar 2024
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British Airways expenses and compensation
Big apologies if I am inappropriate to post here AND i am a passenger not aircrew.
My flight BA2705 was cancelled from Arrecife to Gatwick South T on 12/03/24 I claimed for expenses and compensation when we got home finally on 15/03/24. Since then no response from customer/complaints service at BA. I am really shocked at the lack of direct numbers to speak to anyone to speed the case along. Does anyone here have a useful direct UK phone number for either customer service or customer complaints. Very little on the BA website - deliberately so. Suprised also that there were no direct BA staff on the ground at Arrecife on the day when the cancellation occured - the whole incident was pretty shambolic but I certainly don't blame flight or cabin crew for it. Any useful names and/or phone numbers of useful people to contact near Heathrow/Gatwick gratefully appreciated. One Sean Doyle would be a good person to get a phone number of - I already emailed him yesterday.
Many many thanks. - and please move this post to a different forum if this one is not suitable.
My flight BA2705 was cancelled from Arrecife to Gatwick South T on 12/03/24 I claimed for expenses and compensation when we got home finally on 15/03/24. Since then no response from customer/complaints service at BA. I am really shocked at the lack of direct numbers to speak to anyone to speed the case along. Does anyone here have a useful direct UK phone number for either customer service or customer complaints. Very little on the BA website - deliberately so. Suprised also that there were no direct BA staff on the ground at Arrecife on the day when the cancellation occured - the whole incident was pretty shambolic but I certainly don't blame flight or cabin crew for it. Any useful names and/or phone numbers of useful people to contact near Heathrow/Gatwick gratefully appreciated. One Sean Doyle would be a good person to get a phone number of - I already emailed him yesterday.
Many many thanks. - and please move this post to a different forum if this one is not suitable.
Son of Slot
Super Senior Moderator
Super Senior Moderator
Hello nomisllewdor and welcome to the Cabin of PPRuNe. This is a good forum to start in the BA forum in Airports, Airlines & Routes, is a bit more specialised.
Unfortunately most corporates now do not want to deal directly with their customers. They will blah blah but want you only on the website and app. Unfortunately, BA are (also) not very good at IT.
Unfortunately most corporates now do not want to deal directly with their customers. They will blah blah but want you only on the website and app. Unfortunately, BA are (also) not very good at IT.
