Delayed Luggage
Thread Starter
A question to the panel regarding my thread starting post.
I received an automated email from Lufthansa over Xmas saying just how terribly sorry they were and not up to their normal standards blah blah and that they were happy to send me the requested money for incidentals purchased back in August (circa 200euro) when they didn't get my suitcase to me for several days. On the one hand I'm happy to hear this, but also a bit peeved that it's taken them 5 whole months to do this and, of course, the partial ruination (several days) of my holiday due to their issues. Should I simply accept and forget, or is it worth pressing them for more due to the circumstances ? I'm not particularly greedy, but feel as though I've been badly treated in the matter.
I received an automated email from Lufthansa over Xmas saying just how terribly sorry they were and not up to their normal standards blah blah and that they were happy to send me the requested money for incidentals purchased back in August (circa 200euro) when they didn't get my suitcase to me for several days. On the one hand I'm happy to hear this, but also a bit peeved that it's taken them 5 whole months to do this and, of course, the partial ruination (several days) of my holiday due to their issues. Should I simply accept and forget, or is it worth pressing them for more due to the circumstances ? I'm not particularly greedy, but feel as though I've been badly treated in the matter.
Son of Slot
Super Senior Moderator
Super Senior Moderator
I suspect that your experience is the 'new normal'. Whether carriers are still rebuilding after Covid staff reductions, or have decided to stay at those level staff levels, we may never know. Personally? Even if you push, you would probably not get much more.
My son tells me the story that he and his wife arrived at Heathrow a bit early for their flight to New York. He had apple air tag and when he boarded their flight the tag showed no results. Upon arrival at New York the tag showed it was already in the terminal. At the baggage relaim belt it showed it was there but not quite. Case did not appear and they went to ' lost luggage ' and the case was already there ...it appears to have been put on the earlier flight ( BA )
Thread Starter
I suspect that your experience is the 'new normal'. Whether carriers are still rebuilding after Covid staff reductions, or have decided to stay at those level staff levels, we may never know. Personally? Even if you push, you would probably not get much more.
Back in the 80's I was flying from Honolulu to London using World Airways, remember them, DC-10's with a red cheat line swoosh and a globe on the tail ? Anyway it was a 'stopper', which included OAK, MCI and BWI before hopping over to LGW. My bags got put on the wrong trolley at BWI and ended up on the earlier FRA flight. Once realised on landing, it was sent 'RUSH' on an Air India flight to LHR, but instead ended up on the Air India BOM flight, whence it made it's way back to FRA and then LHR. I ended up on my delayed flight at LHR as well, a fog diversion, sat on the tarmac for 2hrs next to the old Terminal 2 multi-storey before the 10min flight to LGW. My bags arrived the next day by taxi. I don't imagine these screwups would happen these days due to the scanning done in the baggage processing.
