Contacting BA Customers Services
wub, thanks for that snippet. I have an Avios companion booking for the end of January and have been waiting with bated breath to see what will happen. At present, without the lockdown, my destination is still open and BA are starting flights there again in December but I had a problem with the outbound flight being cancelled a while back and it took forever to sort out an alternative. They sent me a change of flight which indicated a 10 minute schedule change on the return flight but didn't mention that the outbound was cancelled. The penny dropped when I went into the booking a few days later. When I called, they refused to put the Avios and the voucher back on my account and I ended up having to shift the outbound by 4 days to get it rebooked. Two questions. Which number did you call and what validity is there on the voucher?
I called 0800 727 800. When they cancelled my trip they rebooked me for the following day and returning a day later too but I had flight connections and hotels booked, so I told them it was unacceptable. I don't really know why they rebooked me, as the flight was to Malaysia, which is closed to visitors anyway. My companion voucher has been extended from the end of January 2021 to July 2021, so six months.
