Royal Jordanian Proof of cancelled flight

[Drive4it]

Hi.
a client of mine (I own an airport taxi co based in Loughborough) had his return flights cancelled with Royal Jordanian on 2.4.20
RJ112 LHR to Amman
RJ800 Amman to Sulaymaniyah

His bank are trying to settle to pay him his ticket back but the agent he booked the tickets through are making him jump through hoops.
His bank have now said to him they need proof the flights were cancelled. Can we obtain that information from anywhere.? Hes messaged RJ but no success.

Cheers Craig

[DaveReidUK]

https://www.flightradar24.com/data/flights/rj112

[Drive4it]

Originally Posted by DaveReidUK

https://www.flightradar24.com/data/flights/rj112

Cheers, unfortunately cant find data from 2.4.20

[piperpa46]

He didn't receive a text message or email telling him the flights were cancelled? How did he learn of the cancellation?

[DaveReidUK]

Originally Posted by Drive4it

Cheers, unfortunately cant find data from 2.4.20

That would be because it didn't operate ...

You might need to open an account with FR24 - probably worth it, depending on the amount of your claim.

[Drive4it]

Originally Posted by piperpa46

He didn't receive a text message or email telling him the flights were cancelled? How did he learn of the cancellation?

Apparently not as his agent dealt with the booking.
His bank are trying to do a charge back and the agent are standing in his way.

[rog747]

Originally Posted by Drive4it

Apparently not as his agent dealt with the booking.
His bank are trying to do a charge back and the agent are standing in his way.

The TA should be providing all the details - if this is a section 75 claim then they will not get the bill - The Bank pays out.

This link may help - shows flight did not operate and only 6 flights for RJ112 flew in April
https://www.flightera.net/en/flight/...RJ112/Apr-2020

https://rj.com/en/rj-policy-regarding-coronavirus
RJ UK contact details -

Office

• Area Code: ‎+44
• Reservation Telephone: ‎[phone] (Local Rate from UK)
• Reservation Email: ‎[email protected]
• Office Telephone: ‎[phone] (Local Rate from UK)
• Office Address: ‎8th Floor, Vantage London, Great West Road, Brentford. TW8 9AG
• Office Email: ‎[email protected]
• Office Site: ‎LONTBRJ
• Sales Telephone: ‎[phone] (Local Rate from UK)
• Sales Address: ‎ 8th Floor Vantage London, Great West Road, Brentford TW8 9AG
• Sales Email: ‎[email protected]
• Sales Site: ‎LONTMRJ
• Airport Address: ‎ROOM 3511 SOUTH WING TERMINAL 3 LONDON HEATHROW AIRPORT TW6 1PA
• Airport Email: ‎[email protected], [email protected]
• Airport Site: ‎LHRKZRJ

[DaveReidUK]

Originally Posted by rog747

This link may help - shows flight did not operate and only 6 flights for RJ112 flew in April
https://www.flightera.net/en/flight/...RJ112/Apr-2020

The information on that site is nonsense. RJ112 didn't operate on a single occasion in April.

[rog747]

Thanks, in which case the OP should have no issue with his CC Bank to ascertain that the flights did not go.
It would be worth trying to contact RJ in the UK and by direct messaging their social media outlets to confirm that too...