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Great Service

Old 15th Feb 2020, 08:12
  #1 (permalink)  
Thread Starter
Join Date: Jan 2003
Location: Kelowna Wine Country
Posts: 425
Great Service

Warning: Aviation content.We just went to Thailand on Korea Air. Got to say I was a little nervous about flying on an Asian airline.

However Korean was outstanding. The aircraft are clean and reasonably spacious. The cabin crew are as immaculate as one might have expected forty years ago, amazing polite and helpful and even some of the food wasnt too bad. (OK some wasnt great!) Each flight came with clean blankets, pillows, free headphones and slippers.

What struck me, though, was that our trays came with real metal cutlery. Personally I hate plastic cutlery and was delighted to have real flatware but Id have to ask: what is the cost of carrying 286 x 2 sets of cutlery on a nine hour flight? This stuff had measurable weight in the hand, maybe 4oz per set. 286 x 2 x4 /16 =143 lbs. Not so much for one flight perhaps but they are doing this many times a day.

You have to contrast that against the amount of single use plastic wed be getting through and that is getting to be non-pc these days.

Got to say though, loved the service, do it again anytime.
ChrisVJ is offline  
Old 15th Feb 2020, 08:23
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I don't own this space under my name. I should have leased it while I still could
Join Date: Dec 2002
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Daughter and grandchildren holidayed in South Korea . Couldn't speak too highly of the place. Clean, courteous and safe.
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Old 15th Feb 2020, 13:10
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Join Date: May 2002
Location: UK
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Visited Vietnam 3 years ago and did a number of internal flights with Air Vietnam. The aircraft were well presented, the service was excellent and the ground staff at the time of booking were very helpful indeed. The ticket costs were also very reasonable so we upgraded to business class.
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Old 15th Feb 2020, 15:39
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Join Date: Mar 2006
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Real metal cutlery on Qatar cattle class too. Just flew with them. Great product, excellent service.
Ancient Mariner is online now  
Old 15th Feb 2020, 18:14
  #5 (permalink)  
Join Date: Jul 2010
Location: Asia
Posts: 612
Weight is significant on an aircraft and ways are always being examined to reduce it. Airlines have even used thinner paper for the inflight magazine and plastic bottles for duty free. Cost cutting extends to the price of the olive on a prawn cocktail.
krismiler is offline  
Old 15th Feb 2020, 20:32
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Thread Starter
Join Date: Jan 2003
Location: Kelowna Wine Country
Posts: 425
I suspect the quality of service and the presentation in the cabin reflects the over all quality of the airline. Quality and efficiency of maintenance, organisation of flights, training of crew etc. Gives a passenger confidence when flying. Granted this was a couple of long haul flights and therefore possibly important to the company but it seems that it requires a quality leadership to keep it up. Wish they could all do it.
ChrisVJ is offline  
Old 15th Feb 2020, 20:51
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Join Date: Apr 2008
Location: troposphere
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I had a couple of flights on Korean Air last year. Not long haul, just Seoul to Mongolia and back. Good experience. Seoul Incheon is a fantastic airport too.

I realise things are a bit dfferent now (much better) but I still can't forget the accident reports I've read from years gone by.

I wouldn't choose them to fly long haul if I had what I consider to be better options up front flying the aircraft. That would mean worse options in the cabin as far as service is concerned, but so be it.

Each to their own.

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Old 15th Feb 2020, 21:25
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Join Date: Jul 2012
Location: spacetime
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When in Seoul beware the hotels` nylon carpets. Everyone avoids pressing the lift buttons.
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Old 16th Feb 2020, 10:22
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Join Date: Feb 2000
Location: Europe
Age: 69
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KAL, among others, remain on my No Fly List, no matter how good the cabin service might be.
Sobelena is offline  
Old 17th Feb 2020, 03:26
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Join Date: Apr 2002
Location: Hong Kong
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Got to say I was a little nervous about flying on an Asian airline
I'll just leave that there so the multiple levels of ignorance can be fully appreciated.
Load Toad is offline  
Old 17th Feb 2020, 03:49
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Join Date: Nov 2016
Location: Australia
Posts: 1
Why would you be nervous about flying on an Asian airline? The casual racism inherent in that statement is pretty poor and is exacerbated by your surprise at getting a clean aircraft and efficient, courteous in-flight service.
bladerunner66 is offline  
Old 17th Feb 2020, 07:18
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Join Date: Feb 2008
Location: UK
Age: 62
Posts: 323
Metal flat ware and decent food - I recall the loadsheets for Philippine Airlines 747-200 services from LGW-FRA-BKK-MNL and the galley weights for the loaded catering were something in excess of 5 tonnes or more. IIRC on one of the flights it was 4 tonnes in the front galley and about 3 tonnes down the back.
They had First, Business and Y cabins and the food and service was something else.
Sleeper berths on the UD.
rog747 is offline  

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