Cancel the Ticket or No Show?
Thread Starter
bat fastard
Joined: Apr 2003
Posts: 142
Likes: 0
From: Back home in Alba
Cancel the Ticket or No Show?
Hi All, I just need a little bit of advice. A couple of months ago I booked a flight to travel in early March, however, due to personal circumstances, I will no longer be able to travel at that time. Instead, I will be travelling a little later in the year but not sure exactly when. Anyway, I paid £730 return for the flight and when I checked the T&C's of my ticket today, I noted in the small print that the cancellation cost of the ticket is £240 each for the outbound and return flights. Now to me this means one of two things but I'm not sure which.
Does it mean:-
A. The airline will deduct 2 x £240 from the £730 fare and refund me the remaining £250?
B. My £730 fare is gone and if I call up and cancel the flights they will subsequently charge me a further £480?
In all my years of travelling I have never had cause to cancel my flights until now but perhaps someone who has more experience of this can advise? If the answer is B then can I simply not turn up at check in and therefore not fly? I'm guessing they can't charge me for doing that.
Many thanks all
Does it mean:-
A. The airline will deduct 2 x £240 from the £730 fare and refund me the remaining £250?
B. My £730 fare is gone and if I call up and cancel the flights they will subsequently charge me a further £480?
In all my years of travelling I have never had cause to cancel my flights until now but perhaps someone who has more experience of this can advise? If the answer is B then can I simply not turn up at check in and therefore not fly? I'm guessing they can't charge me for doing that.
Many thanks all
Joined: Aug 2009
Posts: 388
Likes: 2
From: Lanzarote/Butuan/Southern Yorkshire
Contact the airline and explain. A looks the best choice, but due to whatever is causing the cancellation some airlines will transfer you onto the later flights you want. Depending on circumstances, some will even waive the charges, but even if they charge they can transfer you and you pay the difference in the fares, hope it's cheaper later in the year..
Good luck.
Good luck.
Joined: Aug 2009
Posts: 388
Likes: 2
From: Lanzarote/Butuan/Southern Yorkshire
The taxes are separate from the total fare and MUST be returned. The admin fee is the £480, so it's £730 - taxes (refunded) - £480. If the total fare for the later trip is £800/£600 whatever is left can then be used to rebook. If higher you pay more, if lower its less.
If you don't turn up you just lose the money.... No recourse,
So contact the airline, give them the reasons and see what they do. I once had a problem whilst staying in Philippines and due to fly back with Qatar. I explained the situation, and even though I should have taken an admin fee hit and then pay the difference but due to the circumstances they waived all charges for me.
If if you don't try, you don't get.
If you don't turn up you just lose the money.... No recourse,
So contact the airline, give them the reasons and see what they do. I once had a problem whilst staying in Philippines and due to fly back with Qatar. I explained the situation, and even though I should have taken an admin fee hit and then pay the difference but due to the circumstances they waived all charges for me.
If if you don't try, you don't get.
Joined: Oct 2018
Aviation Qualifications: PPL
Posts: 12,221
Likes: 1,649
From: Ferrara
I once had to cancel a flight at the very last moment in E Indonesia - all my choice - with Merpati Nusantara. I was absolutely astounded when they refunded me 95% of the fare withing 30 days...................
Thread Starter
bat fastard
Joined: Apr 2003
Posts: 142
Likes: 0
From: Back home in Alba
Thanks everyone. I thought that scenario A was the case but I just wanted to be sure before I contacted the airline to make the cancellation. Anyway, I did contact the airline today and they refunded the fare + tax, minus £480 cancellation fee. It is £480 down the pan but at least I got something back.
Cymmon, I was intrigued to read about your situation because, coincidentally, the airline was due to fly with was Qatar and the flights were Edinburgh to Manila via Doha return
Cymmon, I was intrigued to read about your situation because, coincidentally, the airline was due to fly with was Qatar and the flights were Edinburgh to Manila via Doha return
Joined: Apr 2002
Posts: 1,488
Likes: 35
From: Hong Kong
Phone the airline.
Get what they tell you sent in writing also
From my experience of having to miss one flight on BA out of HKG due to the T10 a while back. They cancelled my return (having not explained to me the consequences of not taking their outbound rescheduled flight - which was impossible for me). Then they wouldn't allow me to reschedule or reimburse, I still pain in full for their ticket and had to pay for new outbound & return flights. They quoted 'Terms & Conditions'.
So - be careful - get it all in writing.
Get what they tell you sent in writing also
From my experience of having to miss one flight on BA out of HKG due to the T10 a while back. They cancelled my return (having not explained to me the consequences of not taking their outbound rescheduled flight - which was impossible for me). Then they wouldn't allow me to reschedule or reimburse, I still pain in full for their ticket and had to pay for new outbound & return flights. They quoted 'Terms & Conditions'.
So - be careful - get it all in writing.
Joined: Sep 2016
Posts: 1,042
Likes: 0
From: Siargao Island
Phone the airline.
Get what they tell you sent in writing also
From my experience of having to miss one flight on BA out of HKG due to the T10 a while back. They cancelled my return (having not explained to me the consequences of not taking their outbound rescheduled flight - which was impossible for me). Then they wouldn't allow me to reschedule or reimburse, I still pain in full for their ticket and had to pay for new outbound & return flights. They quoted 'Terms & Conditions'.
So - be careful - get it all in writing.
Get what they tell you sent in writing also
From my experience of having to miss one flight on BA out of HKG due to the T10 a while back. They cancelled my return (having not explained to me the consequences of not taking their outbound rescheduled flight - which was impossible for me). Then they wouldn't allow me to reschedule or reimburse, I still pain in full for their ticket and had to pay for new outbound & return flights. They quoted 'Terms & Conditions'.
So - be careful - get it all in writing.
Joined: Jan 2008
Posts: 17,699
Likes: 2,041
From: Reading, UK
Even Flybe acknowledge that they are obliged to refund taxes. That said, they levy an "administration charge" for doing so, which is a bit cheeky, though presumably not illegal.
Refunds
Refunds
Joined: Mar 2003
Posts: 480
Likes: 0
From: Livin de island life
Many airlines extract the Michael on refunding taxes....Easyjet go one further by charging taxes on each leg of a connecting flight - no matter how it is booked. Life's often too short to take on the argument, so they make more money for nothing.
Joined: Sep 2016
Posts: 1,042
Likes: 0
From: Siargao Island
I don't own this space under my name. I should have leased it while I still could
Joined: Dec 2002
Aviation Qualifications: Military (Retired)
Posts: 16,699
Likes: 54
From: Lincolnshire
In explaining to the Airline:
Three years ago, after an illness, I had to cancel our flights. The airline said they would not refund the APT and to request this online. The website would not accept my input.
I contacted the CEO of easyJet. Someone from head office rang up to confirm my problem. He than asked why I had cancelled. When I told him he immediately offered either rebook at no charge at a later date or a full refund. I shall certainly book easyJet in future.
Three years ago, after an illness, I had to cancel our flights. The airline said they would not refund the APT and to request this online. The website would not accept my input.
I contacted the CEO of easyJet. Someone from head office rang up to confirm my problem. He than asked why I had cancelled. When I told him he immediately offered either rebook at no charge at a later date or a full refund. I shall certainly book easyJet in future.
Joined: Sep 2016
Posts: 1,042
Likes: 0
From: Siargao Island
I have my business registered with Expedia Group and with their local management team seemingly selective as to which partner enquiries they opt to reply to and which they ignore, they simply would not reply nor resolve my issue so from googling I found the email addressed of 4 of Expedia's top executives at their HQ in US ... Then by issue became resolved
