E-passport changes will cause longer queues for Britons, leak reveals

[boeingeng]

Originally Posted by DaveReidUK

They need staff to insist that travellers whose passport chips never work nevertheless try the e-gates at least three times before they are allowed to go to a manned desk.

To be fair thats not just the UK. My wifes fingerprints didnt record well when she was issued her US visa so the automated passport readers never work - never the less she always has to line up and go through them before getting a fail and then she can line up at a manned desk.

Stupidity is no respecter of borders.

[starling60]

I can confirm that funnily enough they always work abroad... mistery!

[1DC]

Mrs 1DC and I both had e passports, Mrs 1DC's never worked but mine did. More often than not when Mrs 1DC's failed she was directed to a real person and got through as quick as i did at the e gate.. I wrote to the passport office to say her's didn't work and was told that if i sent it back to the passport office they would check it and if they decided that it was faulty they would replace it but if they decided it wasn't faulty they would charge me £80. The passports only had 18 months to run to expiry so we decided to wait until renewal. We now have new passports and they both work well.