Go Back  PPRuNe Forums > Misc. Forums > Passengers & SLF (Self Loading Freight)
Reload this Page >

BA delays at LHR - Computer issue

Passengers & SLF (Self Loading Freight) If you are regularly a passenger on any airline then why not post your questions here?

BA delays at LHR - Computer issue

Old 27th May 2017, 11:06
  #1 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: London
Posts: 7,072
BA delays at LHR - Computer issue

Computer problems are causing delays for British Airways passengers, the airline has said.

The carrier apologised and said it was "working to resolve the the problem as quickly as possible".

Heathrow Airport said it was "working closely" with BA to solve the issue

British Airways: Computer problems cause flight delays - BBC News
Heathrow Harry is offline  
Old 27th May 2017, 12:17
  #2 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: London
Posts: 7,072
BA Delays - now worlwide - Computer issue

Update 12:15 - Now worldwide

omputer problems are causing delays for British Airways passengers worldwide, the airline has said.The carrier apologised for the "global system outage" and said it was "working to resolve the the problem as quickly as possible".

Heathrow Airport said it was "working closely" with BA to solve the issue.

It is not known how many flights are affected but passengers have reported issues with flights to and from Heathrow, Gatwick and Belfast.

The problems mean parts of BA's website are unavailable and some travellers claimed they could not check in on the mobile app.
Journalist Martyn Kent said he had been sitting on a plane at Heathrow for 90 minutes. He said the captain told passengers the IT problems were "catastrophic".

Passengers are reporting significant queues and disruption at Heathrow Terminal 5, British Airways' main London terminal BA staff in Terminal 5 were resorting to using white boards, according to passenger Gareth Wharton.

Delays have also been reported in Rome and Malaga airports due to the system failure.

Philip Bloom said he had been waiting on board a Heathrow-bound flight at Belfast for two hours.

He added: "We haven't been told very much just that there is a worldwide computer system failure.

"We were told that we couldn't even get on other flights because they are unable to see what flights we can be moved to."

BA flights at Gatwick airport are also grounded, according to travel journalist Phil Davies.
Heathrow Harry is offline  
Old 27th May 2017, 13:19
  #3 (permalink)  
 
Join Date: Dec 2014
Location: Hopefully, with an aircraft strapped to my backside...
Posts: 33
All Heathrow and Gatwick flights cancelled "until 6pm" UK time now.

British Airways: Computer problems hit passengers - BBC News
alexgreyhead is offline  
Old 27th May 2017, 13:48
  #4 (permalink)  
 
Join Date: Jul 2013
Location: Eastern Anglia
Age: 71
Posts: 129
He said the captain told passengers the IT problems were "catastrophic".
Back in the day when one was doing the FMEAs etc for flight critical systems, failure modes classed as 'catastrophic' were generally considered a bad thing and we were encouraged to avoid them. So when a pilot said things like that I would worry.....so I wonder what else this BA system does apart from booking folks on airplanes...?

Last edited by fenland787; 27th May 2017 at 13:59.
fenland787 is offline  
Old 27th May 2017, 14:18
  #5 (permalink)  
 
Join Date: Nov 2006
Location: Auckland, New Zealand
Posts: 653
They use Amadeus/Altea.

I wonder why everybody else who use Amadeus/Altea isn't working?
Chris2303 is offline  
Old 27th May 2017, 14:18
  #6 (permalink)  
 
Join Date: Apr 2017
Location: London
Posts: 2
Outsourcing

Ready to be corrected, but didn't BA outsource a lot of IT jobs last year?
tho_mm is offline  
Old 27th May 2017, 14:23
  #7 (permalink)  
 
Join Date: Jun 2002
Location: Wor Yerm
Age: 64
Posts: 0
This current problem is merely a manifestation of a bigger problem at BA namely their outsourcing of development and support. Major chunks of BA's IT team have recently been given the heave-ho and their work exported, leaving them short of local experience. At the same time, major "upgrades" have been implemented making them totally reliable on a vastly reduced support team. Many of their "experts" are now in the Indian subcontinent but they can't catch a plane because the, erm... the IT systems are down. But they have saved a fortune in IT costs.
Piltdown Man is offline  
Old 27th May 2017, 14:24
  #8 (permalink)  
 
Join Date: Dec 2014
Location: Hopefully, with an aircraft strapped to my backside...
Posts: 33
I don't know specifics, but I work for a well-known Australian travel agency in the UK and we use Amadeus - there's been no mention that Amadeus is down for us in any way; the only updates we've received have been the news about BA's problems, and these have all come from BA's press release. We don't know any more than anybody else.
alexgreyhead is offline  
Old 27th May 2017, 14:47
  #9 (permalink)  
 
Join Date: Dec 2006
Location: Florida and wherever my laptop is
Posts: 1,349
The person who 'saved the airline a fortune in IT costs' has now cost the airline a fortune in operational costs and loss of reputation. I would hope they have now saved the airline more money by being removed from post.

It would appear that airlines whose entire operations are managed by computers seem to think that the IT costs of maintaining a resilient fault tolerant system is a wasted overhead and should be skimped on. The result as several major airlines have found in just the last year, are worldwide crashes and inability to recover from Irregular Operations at costs far exceeding that of the entire IT system.

The beancounters who propose and/or approve such 'cost savings' should be told that their continued employment and retirement benefits rest on the continued faultless operations of the IT systems they wish to save money on. That might concentrate their minds a little.
Ian W is offline  
Old 27th May 2017, 14:56
  #10 (permalink)  
 
Join Date: Jul 2002
Location: Confusio Helvetica
Posts: 306
The person who 'saved the airline a fortune in IT costs' has now no doubt been promoted, hired away to a different company and enjoyed a couple more pay raises. Besides, s/he can always claim to have been "following industry best practices".
DingerX is offline  
Old 27th May 2017, 14:58
  #11 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: London
Posts: 7,072
Bet they were planning a system upgrade over the long weekend and it went very badly wrong. It's very tough to be sure that it'll ALWAYS continue to work when you change something computer-wise
Heathrow Harry is offline  
Old 27th May 2017, 15:12
  #12 (permalink)  
 
Join Date: Aug 2001
Location: Essex
Posts: 73
Originally Posted by Heathrow Harry View Post
Bet they were planning a system upgrade over the long weekend and it went very badly wrong. It's very tough to be sure that it'll ALWAYS continue to work when you change something computer-wise
Errr.....it's a long weekend because it's a holiday weekend with more people travelling. Still we shouldn't be too hard on BA, this is only the second time in 8 months.
CARR30 is offline  
Old 27th May 2017, 15:13
  #13 (permalink)  
GPU
 
Join Date: Jul 2002
Location: London
Posts: 1
Originally Posted by Chris2303 View Post
They use Amadeus/Altea.

I wonder why everybody else who use Amadeus/Altea isn't working?
It appears to be the ba.com website which is supported by BA, or rather the outsourced IT made up of contractors from TCS, NIIT and Cognizant. The 404 error that was coming up suggests significant tomfoolery.
GPU is offline  
Old 27th May 2017, 15:23
  #14 (permalink)  
None but a blockhead
 
Join Date: Nov 1999
Location: London, UK
Posts: 535
BA: We've put our IT in the cloud. Unlike our aircraft.
Self Loading Freight is offline  
Old 27th May 2017, 15:26
  #15 (permalink)  
 
Join Date: May 2009
Location: Confoederatio Helvetica
Age: 65
Posts: 2,846
if they can't demonstrate that this was outside of their control, it is going to cost them 10s, if not 100s of millions. Not only compensation but hotac and meals. I wouldn't invest in IAG shares at the moment.
ExXB is offline  
Old 27th May 2017, 15:28
  #16 (permalink)  
 
Join Date: Jan 2008
Location: The foot of Mt. Belzoni.
Posts: 1,996
I hope some top BA neddies have to go and see the Transport Select Committee about this, like the CEO of NATS did a couple of years ago.

Ellman, McCartney and Stringer........Your quizmasters for this afternoon.
ZOOKER is offline  
Old 27th May 2017, 15:54
  #17 (permalink)  
 
Join Date: Dec 2001
Location: England
Posts: 1,387
Sounds expensive. Lots of refunds and hotel bills. Perhaps watch BA shares next week.
cwatters is offline  
Old 27th May 2017, 16:08
  #18 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: London
Posts: 7,072
CARR30 - you mean they are supposed to think of BA's customers? Every IT outfit I've ever dealt with does major upgrades over the weekend - when it doesn't get in the way of the real customers who are the BA management. Long weeknds are kept for BIG jobs.... It's like the railways - always close the lines over CHristmas, Easter, weekends etc
Heathrow Harry is offline  
Old 27th May 2017, 16:33
  #19 (permalink)  
 
Join Date: Jun 2001
Location: Rockytop, Tennessee, USA
Posts: 5,834
Originally Posted by alexgreyhead View Post
All Heathrow and Gatwick flights cancelled "until 6pm" UK time now.
Now getting reports that all BA flights from LGW and LHR are cancelled for the remainder of the day on Saturday.
Airbubba is offline  
Old 27th May 2017, 16:38
  #20 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: London
Posts: 7,072
British Airways has cancelled all flights from Heathrow and Gatwick because of computer problems.

A "major IT system failure is causing very severe disruption to our flight operations worldwide", the airline said.

It apologised for the "global system outage" and said it was "working to resolve the problem".

Heathrow Airport said it was "working closely" with BA to solve the issue.

There is no evidence at this stage to suggest the system failure was caused by a cyber attack, BA told BBC business correspondent Joe Lynam.

All passengers affected by the failure - which coincides with the first weekend of the half-term holiday for many in the UK - will be offered the option of rescheduling or a refund.

The airline, which had previously said flights would be cancelled until 18:00 BST, has now cancelled all flights for Saturday and asked passengers not to come to Gatwick or Heathrow airports. Other airlines flying in and out of Heathrow and Gatwick are unaffected.


Piles of checked luggage could be seen on the floor in the Heathrow Some passengers have reported having to leave Heathrow without their luggage

The problems mean parts of BA's website are unavailable and some travellers claimed they could not check in on the mobile app.

A senior aviation figure - who wished to remain anonymous - said a failure of this magnitude was "extraordinary" and "rarely seen in the aviation industry".

BA aircraft landing at Heathrow are unable to park up as outbound aircraft cannot vacate the gates, which has resulted in passengers being stuck on aircraft.

Journalist Martyn Kent said he had been sitting on a plane at Heathrow for 90 minutes. He said the captain told passengers the IT problems were "catastrophic".

BA staff in Heathrow's Terminal 5 were resorting to using white boards, according to passenger Gareth Wharton
.
Delays have been reported in Rome, Prague, Milan, Stockholm and Malaga due to the system failure.

Philip Bloom said he had been waiting on board a Heathrow-bound flight at Belfast for two hours. He added: "We haven't been told very much just that there is a worldwide computer system failure. "We were told that we couldn't even get on other flights because they are unable to see what flights we can be moved to."

An


With a lack of technology, staff were using whiteboards in Heathrow As ever, it's the lack of information that's really making passengers angry. The GMB union says the problem could have been avoided if BA hadn't made hundreds of IT staff redundant and outsourced their jobs to India at the end of last year. Yes, the union has a big axe to grind, but still, people will want to know if BA made its IT systems more vulnerable by scaling back computer support to save money.

If planes can't take off, they can't leave gaps at the gate for others to land. If flights are delayed by more than about five hours, the airline must swap crews because shift lengths are strictly limited for safety reasons. Telling customers to stay away is a drastic measure, but it's the only chance BA has off clearing the backlog of flights.

The BBC's Phillip Norton was at Rome International airport, waiting to fly to London. He said BA staff were unable to say how long delays would be, telling him "all flights are grounded around the world". Alma Saffari was in Marseille waiting to get her flight back to Heathrow. She said: "When we finally boarded the captain came out and told us their computer systems were down worldwide. "Eventually after sitting on the tarmac for one and a half hours we disembarked the plane. Now we are sitting in the departure area outside the gate."

Ms Saffari, who is with her 13-month-old baby, said she had been given a voucher for food and drink.
Heathrow Harry is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.