Southwest - purchasing a second seat
Thread Starter
Joined: Apr 2002
Posts: 1,235
Likes: 13
From: UK
Southwest - purchasing a second seat
http://www.iflyswa.com/about_swa/press/additional_seat.html
Since 1980, Southwest Airlines has maintained a policy, for purposes of Customer safety and comfort, of requiring a Customer to purchase a second seat if the Customer needs extra space for a large or fragile item, such as a musical instrument, or if the Customer's girth is larger than one aircraft seat. Below are a few points to help clarify our policy:
Customers who reserve and purchase a discounted, advance purchase fare will be charged the same fare for the second seat, even if the advance purchase requirements are not met at the time of the second seat purchase. A Customer who is holding an unrestricted walk up fare will be charged the appropriate discounted Child's Fare for the second seat.
Once travel has been completed, if the flight is not full, the Customer can request a full refund for the second seat by contacting Southwest Airlines' Customer Relations Department.
This policy was designed to accommodate Customers needing extra space, regardless of the reason (e.g., personal comfort, artwork, child safety seats, large or fragile musical instruments).
The policy is intended to promote the safety and comfort of all Customers onboard and to ensure that no Customers are deprived a portion of the space they have purchased.
I like that approach. It ensures everyone gets their seat but you only have to pay for the second seat (in the end) if there wasn't a spare seat on the aircraft.
Since 1980, Southwest Airlines has maintained a policy, for purposes of Customer safety and comfort, of requiring a Customer to purchase a second seat if the Customer needs extra space for a large or fragile item, such as a musical instrument, or if the Customer's girth is larger than one aircraft seat. Below are a few points to help clarify our policy:
Customers who reserve and purchase a discounted, advance purchase fare will be charged the same fare for the second seat, even if the advance purchase requirements are not met at the time of the second seat purchase. A Customer who is holding an unrestricted walk up fare will be charged the appropriate discounted Child's Fare for the second seat.
Once travel has been completed, if the flight is not full, the Customer can request a full refund for the second seat by contacting Southwest Airlines' Customer Relations Department.
This policy was designed to accommodate Customers needing extra space, regardless of the reason (e.g., personal comfort, artwork, child safety seats, large or fragile musical instruments).
The policy is intended to promote the safety and comfort of all Customers onboard and to ensure that no Customers are deprived a portion of the space they have purchased.
I like that approach. It ensures everyone gets their seat but you only have to pay for the second seat (in the end) if there wasn't a spare seat on the aircraft.
Paxing All Over The World
Joined: May 2001
Posts: 10,842
Likes: 328
From: Hertfordshire, UK.
Very good news. If this move had been made by a full servoce line, then it would be seen as as highly politically incorrect but I think that SWA will succeed as they are a highly regarded carrier.
Incidentally, has anyone carried our FAA/CAA cabin evacuation tests with 33% of the pax being obese?
Incidentally, has anyone carried our FAA/CAA cabin evacuation tests with 33% of the pax being obese?
