Disruptive Passengers - MERGED
There's no real evidence for that view in my experience, some countries' police forces are better than others granted, but I've never known a single crew in over 1200 incidents now that have had to leave an airport.
Where overseas police fail to charge a passenger then we retain the right to report the incident to the UK police to investigate under the Air Navigation Order, and that usually works out well.
Where overseas police fail to charge a passenger then we retain the right to report the incident to the UK police to investigate under the Air Navigation Order, and that usually works out well.
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What are the airline's doing?
Well there is this: http://www.iata.org/policy/Documents...passengers.pdf
and this: http://www.ukfsc.co.uk/files/Safety%...er%20Guide.pdf
Do you have any further suggestions Mr. f@rt pants?
Well there is this: http://www.iata.org/policy/Documents...passengers.pdf
and this: http://www.ukfsc.co.uk/files/Safety%...er%20Guide.pdf
Do you have any further suggestions Mr. f@rt pants?
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EasyJet are also issuing crew with 'yellow cards' to give passengers, increasingly cancelling return travel and there's a pre recorded announcement for boarding warning people about their policy toward disruptive pax.
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Exxb
Please don't get the wrong end of the stick here folks, I was not "dissing" other airlines and trying to promote the one I work for. I was purely asking the question. I know that all airlines suffer from this issue, and that no airline takes it anything other than seriously. Jet2 have publicly announced they will not tolerate it any more, and whereas in the past we would have generally continued to destination before passing the disruptee(s) to the authorities, there is now a greater chance that we will be diverting and throwing them off en route, regardless of the delay. Do we have similar public policies from other airlines??
Should airlines have such a public message? Does it tarnish the reputation of an airline that admits it has passengers that create issues? Would it be better if ALL airlines had a very public policy, would that make the offenders think more before they create issues?
Should airlines have such a public message? Does it tarnish the reputation of an airline that admits it has passengers that create issues? Would it be better if ALL airlines had a very public policy, would that make the offenders think more before they create issues?
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I'm sure a look through the T&Cs of carriage of all airlines will find equivalent conditions.
The difference is that Jet2 have made them more publicly visible.
Others should follow IMO
The difference is that Jet2 have made them more publicly visible.
Others should follow IMO
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The best thing the airlines can do is start charging a fair and economic price for ALL seats, and drop the loco business model that is the root cause of all these problems.
Filtering out the disruptive and/or drunk by pricing them out of the cabin would be a win-win for other passengers and the airline. When people have paid good money for a seat they are less likely to crap on it.
Let's return to the days when we made good profits with 65% load factors.
It won't happen, of course, but that doesn't alter the fact that it's the only effective cure for the problem.
As an interim step, banning anyone displaying a tattoo, meaning with any visible tattoo, from boarding would eradicate a lot of aggro. That would have to apply to cabin staff as well, of course.
Filtering out the disruptive and/or drunk by pricing them out of the cabin would be a win-win for other passengers and the airline. When people have paid good money for a seat they are less likely to crap on it.
Let's return to the days when we made good profits with 65% load factors.
It won't happen, of course, but that doesn't alter the fact that it's the only effective cure for the problem.
As an interim step, banning anyone displaying a tattoo, meaning with any visible tattoo, from boarding would eradicate a lot of aggro. That would have to apply to cabin staff as well, of course.
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The best thing the airlines can do is start charging a fair and economic price for ALL seats, and drop the loco business model that is the root cause of all these problems.
My friend having reported 2 successfully in the last 12 months. How does that fit in with the Loco model I wonder?
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Drunk passengers are not a LCC phenomena. Trouble can strike on flights where you least expect it - trust me I've been on the receiving end a couple of times and the two worst incidents I've been involved in were to pretty high end places and not the ALC/IBZ. And when we consider the high profile drunken escapades that have taken place in biz class cabins, I see no correlation between fares paid and good or bad behaviour.
It's a free market, airlines are not public services and they're free to do what they like regarding prices. I certainly don't want to go back to the days of £300+ domestic day returns, Saturday night stay rules etc etc. The airlines are making record profits, more people are flying than ever before and long may it continue.
It's a free market, airlines are not public services and they're free to do what they like regarding prices. I certainly don't want to go back to the days of £300+ domestic day returns, Saturday night stay rules etc etc. The airlines are making record profits, more people are flying than ever before and long may it continue.
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In my view publically announcing a firm policy to divert is the last thing you want to do. It would put me off flying with you, firstly I want no part of a diversion, and secondly the suggestion is that the airline needs to have such a policy. And sooner or later some idiot is going to test you to see if you really mean it.
Having a brethalyser at the gate could be effective. If you blow more than 1.0, your not flying today; more than 0.5 welcome on board, but we wont be serving you any booze, and we will carefully store any booze you intended to take on board, as well as the stuff your mates brought.
Additional training for FAs to help them deal with ugly situations would be a bonus. And you need big, butch, FAs that can intimidate any misbehaving cretins, something you rarely see these days.
Having a brethalyser at the gate could be effective. If you blow more than 1.0, your not flying today; more than 0.5 welcome on board, but we wont be serving you any booze, and we will carefully store any booze you intended to take on board, as well as the stuff your mates brought.
Additional training for FAs to help them deal with ugly situations would be a bonus. And you need big, butch, FAs that can intimidate any misbehaving cretins, something you rarely see these days.
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And don't forget this one from a while back
Ryanair bans alcohol on flights from Glasgow Prestwick airport to Ibiza over 'drunk' passengers causing disruptions - Travel - The Independent
Ryanair bans alcohol on flights from Glasgow Prestwick airport to Ibiza over 'drunk' passengers causing disruptions - Travel - The Independent
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Having a brethalyser at the gate could be effective.
Son of Slot
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Disruptive Passengers - MERGED
By coincidence, we have had several threads around this topic and they often bring similar reactions - both knee jerk and thoughtful! So I have merged them here and invite all to contribute but without so much of the flippant/dumb comments about beating other Pax to death.
There is a very real problem of Pax behaviour in ALL cabins and I invite you to discuss with eye-witness reports and your experience, particularly if you are Cabin Crew.
There is a very real problem of Pax behaviour in ALL cabins and I invite you to discuss with eye-witness reports and your experience, particularly if you are Cabin Crew.
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HT, I did have my tongue in cheek a little when I posted that. Perhaps if used for specific flights, and passengers were warned to show up an hour early as they will be breatalised , could have a positive effect.
There was a time when the heavy hand of the UK law came down heavily on disruptive pax, but not anymore it seems....
Boozed up teen who terrorised other passengers on Emirates flight spared jail - Mirror Online
This creep should have been thrown in jail, which would have happened if the flight was going in the other direction.
Boozed up teen who terrorised other passengers on Emirates flight spared jail - Mirror Online
This creep should have been thrown in jail, which would have happened if the flight was going in the other direction.
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I'm no longer crew but I still have nightmares about some passengers! Some people do get on sober as judge then down airport shop bought spirits. Asking for glasses of ice or stag/hen parties asking for soft drinks are always suspicious and you know who to watch out for and you'll often find a bottle being passed around which I would always confiscate. Sometimes frowned upon but I'm not risking getting a glassing later on in the flight once they've had too many.
On the evening beach flights it was quite common to find empty spirit bottles in seat pockets and under seats on landing despite advising people they cannot consume their own alcohol, being vigilant and keeping an eye out. There's only so much you can do.
I'd also make sure as best as I could to ensure people were buying one drink per person at a time. Asking 'how many glasses would you like' also helped and those who said 'one' when buying several beers/double spirits/wines would also set alarm bells off for me. Often using the excuse of "sorry I can only give you one as we need to make sure that all other pax get their first choice, maybe once the service is over you can get another when we are on the way back to the galley" was always much better received than those who say you can only have one as you might get drunk etc etc.
Furthermore being able to smell alcohol in parts of the cabin long after the service had finished was also a giveaway. It's rare that a group of people all orders the same thing from the trolley so a strong smell of whiskey/Bacardi/vodka are again a dead giveaway and you could usually pin point the source and have a polite word.
I'm sure most people are very nice people but it was a shame to see a few ruin the start of their holiday by acting themselves, arguing with each other etc etc and I'm sure many people don't set out to be vile but there were things we could do as crew to try and make sure things didn't escalate. It didn't always work however.
On the evening beach flights it was quite common to find empty spirit bottles in seat pockets and under seats on landing despite advising people they cannot consume their own alcohol, being vigilant and keeping an eye out. There's only so much you can do.
I'd also make sure as best as I could to ensure people were buying one drink per person at a time. Asking 'how many glasses would you like' also helped and those who said 'one' when buying several beers/double spirits/wines would also set alarm bells off for me. Often using the excuse of "sorry I can only give you one as we need to make sure that all other pax get their first choice, maybe once the service is over you can get another when we are on the way back to the galley" was always much better received than those who say you can only have one as you might get drunk etc etc.
Furthermore being able to smell alcohol in parts of the cabin long after the service had finished was also a giveaway. It's rare that a group of people all orders the same thing from the trolley so a strong smell of whiskey/Bacardi/vodka are again a dead giveaway and you could usually pin point the source and have a polite word.
I'm sure most people are very nice people but it was a shame to see a few ruin the start of their holiday by acting themselves, arguing with each other etc etc and I'm sure many people don't set out to be vile but there were things we could do as crew to try and make sure things didn't escalate. It didn't always work however.
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Mockingjay,
From your comments I understand that you detected many instances where passengers consumed their own booze, but some (many?) of those were not abusive. Don't let me put words into your mouth, if I've got it wrong I'm sorry.
It makes me wonder what the motivation is for pax to drink the one they brought with them? I'm guessing that part of the rational are the (somewhat?) high prices the airlines charge for drinks on board. I recall that a 33cl beer on a BRS-GVA flight was more than a pint at the bar at the airport.
Perhaps the airlines should have a think about if they are somehow encouraging this drink your own culture on board.
From your comments I understand that you detected many instances where passengers consumed their own booze, but some (many?) of those were not abusive. Don't let me put words into your mouth, if I've got it wrong I'm sorry.
It makes me wonder what the motivation is for pax to drink the one they brought with them? I'm guessing that part of the rational are the (somewhat?) high prices the airlines charge for drinks on board. I recall that a 33cl beer on a BRS-GVA flight was more than a pint at the bar at the airport.
Perhaps the airlines should have a think about if they are somehow encouraging this drink your own culture on board.
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The best thing the airlines can do is start charging a fair and economic price for ALL seats, and drop the loco business model that is the root cause of all these problems.
Filtering out the disruptive and/or drunk by pricing them out of the cabin would be a win-win for other passengers and the airline. When people have paid good money for a seat they are less likely to crap on it.
Let's return to the days when we made good profits with 65% load factors.
It won't happen, of course, but that doesn't alter the fact that it's the only effective cure for the problem.
As an interim step, banning anyone displaying a tattoo, meaning with any visible tattoo, from boarding would eradicate a lot of aggro. That would have to apply to cabin staff as well, of course.
Filtering out the disruptive and/or drunk by pricing them out of the cabin would be a win-win for other passengers and the airline. When people have paid good money for a seat they are less likely to crap on it.
Let's return to the days when we made good profits with 65% load factors.
It won't happen, of course, but that doesn't alter the fact that it's the only effective cure for the problem.
As an interim step, banning anyone displaying a tattoo, meaning with any visible tattoo, from boarding would eradicate a lot of aggro. That would have to apply to cabin staff as well, of course.
I've seen very top tier FF card holders punch a hole in a ticket desk wall because they missed a flight. I've seen similar passengers refused boarding or even offloaded once they are onboard (both before and after pushback) for being abusive to ground staff and/or cabin crew over the smallest of things. On more than one occasion I've seen police meet an arriving aircraft and the reason they are there wasn't down to someone who was on their once a year trip to the Costa Del Sol.
While I have dealt with LCCs in my time, none of these incidents were on them. 
I'm not saying the LCC carriers are exempt from such passengers but they are by no means the root cause or the only ones to have this problem, some people who fly often think they are owed the World and really kick up a fuss when they don't get it.
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I'm not saying the LCC carriers are exempt from such passengers but they are by no means the root cause or the only ones to have this problem, some people who fly often think they are owed the World and really kick up a fuss when they don't get it.
One of the pax was agressive to the CC, so I went and told him myself I didn't want him on the flight.
They were very drunk already and the easiest way to deal with it would have been to deny boarding in the first place, but that's just me. They were booked on the one that evening once they'd sobered up.