Korean Air VP goes nuts over nuts
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Korean Air Chairman's Daughter Kicks FA Off Flight
Good Morning All:
Maybe this will make for a interesting discussion point for remedial Cockpit Resource Management or a much needed visit for anger management counseling.
Maybe the Captain should have rethought that one as in my thinking you only return to the gate for a safety/maintenance issue
Korean Air Chairman's Daughter Kicks FA Off Flight — Civil Aviation Forum | Airliners.net
This incident happened onboard KE086 JFK-ICN on December 5th. The daughter of Korean Air's chairman, who also happens to be the vice chairman herself, was served macadamia nuts in a paper bag instead of a ramekin by the FA. This really angered her, and she yelled at the FA, demanding her to bring over the FA manual so that she can find out the policy on serving nuts in First class.
Because of her really loud yell (which could be heard all the way in the Y cabin), the FA was nervous and was unable to locate the section that pertains to serving nuts. The chairman's daughter then ordered the purser to get off the plane, and the plane turned back to the gate to offload the purser, causing a delay of 11 minutes. The purser caught a separate flight back to ICN the following day.
The Korean Ministry of Land, Infrastructure and Transport suggested that the chairman's daughter could face charges for her actions.
You just can't make stuff up like this... What a farcical airline, and I'm glad that I've switched over most of my business to other airlines.
Maybe this will make for a interesting discussion point for remedial Cockpit Resource Management or a much needed visit for anger management counseling.
Maybe the Captain should have rethought that one as in my thinking you only return to the gate for a safety/maintenance issue
Korean Air Chairman's Daughter Kicks FA Off Flight — Civil Aviation Forum | Airliners.net
This incident happened onboard KE086 JFK-ICN on December 5th. The daughter of Korean Air's chairman, who also happens to be the vice chairman herself, was served macadamia nuts in a paper bag instead of a ramekin by the FA. This really angered her, and she yelled at the FA, demanding her to bring over the FA manual so that she can find out the policy on serving nuts in First class.
Because of her really loud yell (which could be heard all the way in the Y cabin), the FA was nervous and was unable to locate the section that pertains to serving nuts. The chairman's daughter then ordered the purser to get off the plane, and the plane turned back to the gate to offload the purser, causing a delay of 11 minutes. The purser caught a separate flight back to ICN the following day.
The Korean Ministry of Land, Infrastructure and Transport suggested that the chairman's daughter could face charges for her actions.
You just can't make stuff up like this... What a farcical airline, and I'm glad that I've switched over most of my business to other airlines.
Paxing All Over The World
The Korean Ministry of Land, Infrastructure and Transport suggested that the chairman's daughter could face charges for her actions.
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FlightAware shows this flight leaving 46 minutes late and arriving 26 minutes late. Not bad for a 13 1/2 hour westbound flight.
While I find it unacceptable for any airline employee (or child of an employee) from acting in such a manner the activity does not seem to have caused any hardship to any of the paying passengers on board. (The flight arrival not being significant different than preceding/later flights. The day after the flight left 12 minutes earlier and arrived 2 minutes later)
As for charges? What charges? Unlawful interference with an aircraft? I don't see that.
Other than for readers of the Daily Snail, and similar, I don't see a real story here.
While I find it unacceptable for any airline employee (or child of an employee) from acting in such a manner the activity does not seem to have caused any hardship to any of the paying passengers on board. (The flight arrival not being significant different than preceding/later flights. The day after the flight left 12 minutes earlier and arrived 2 minutes later)
As for charges? What charges? Unlawful interference with an aircraft? I don't see that.
Other than for readers of the Daily Snail, and similar, I don't see a real story here.
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I know lots of ways to serve nuts…hot, cold, in a bag, in a plane, on a train, in a house or with a mouse…you all know the story I'm sure!
Sounds an awful lot to me like the nut was in a First Class seat…not in the bag…or maybe she was?
Sounds an awful lot to me like the nut was in a First Class seat…not in the bag…or maybe she was?
Last edited by Left Coaster; 9th Dec 2014 at 03:17.
And that's one of the reasons I'd be reluctant to passenger with an airline like this.
In a Western airline the captain would have told this 'exec' to sort it out in the office. Regrettably, things are not like that in many other countries, SK being an excellent example.
In a Western airline the captain would have told this 'exec' to sort it out in the office. Regrettably, things are not like that in many other countries, SK being an excellent example.
do you think you are !
Korean Air VP goes nuts over nuts
Korean Air VP under fire for delaying flight over nuts - East Asia News & Top Stories - The Straits Times
Courtesy of the Straits Times
SEOUL (AFP) - The daughter of the CEO of Korean Air forced the chief flight attendant off a New York-bound plane after she was incorrectly served some nuts - delaying the flight and triggering a government probe, officals said Monday. Cho Hyun Ah, who is an executive vice president of the family-run flag carrier, insisted the chief flight attendant, or purser, leave the plane just minutes before take-off on Friday, Korean Air said. Cho had taken exception to the arrival of some macadamia nuts she had not asked for, and to the fact that they were served in a packet rather than a bowl. Cho maintained that the purser was responsible for the crew failing to follow the airline service manual correctly, and should therefore leave the plane, the airline said. The plane, which was already taxiing towards the runway, had to return to the terminal as a result - causing an 11-minute delay in arrival. The incident garnered substantial media attention and public criticism of Cho's action. In a statement, the Transport Ministry said it was investigating the case to see if it involved any breach of aviation safety regulations. "If the investigation finds any violations, the necessary action will be taken against the air carrier," it said. One ministry official told AFP that Cho's action had been "totally inappropriate." Seoul's main opposition party also called for a thorough probe, saying the daughter of Korean Air CEO Cho Yang Ho had a responsibility to protect the airline's image. "Why did she have to make all that fuss because of some stupid macadamia nuts?" the New Politics Alliance for Democracy said in a statement. "She soiled the reputation of our flag carrier," it said. A Korean Air spokesman said Cho had taken the position that the chief flight attendant was incapable of ensuring the safety of the 250 passengers on the 13-hour flight to New York. The pilot on board agreed with Cho’s decision, he added. - See more at: Korean Air VP under fire for delaying flight over nuts - East Asia News & Top Stories - The Straits Times
Courtesy of the Straits Times
SEOUL (AFP) - The daughter of the CEO of Korean Air forced the chief flight attendant off a New York-bound plane after she was incorrectly served some nuts - delaying the flight and triggering a government probe, officals said Monday. Cho Hyun Ah, who is an executive vice president of the family-run flag carrier, insisted the chief flight attendant, or purser, leave the plane just minutes before take-off on Friday, Korean Air said. Cho had taken exception to the arrival of some macadamia nuts she had not asked for, and to the fact that they were served in a packet rather than a bowl. Cho maintained that the purser was responsible for the crew failing to follow the airline service manual correctly, and should therefore leave the plane, the airline said. The plane, which was already taxiing towards the runway, had to return to the terminal as a result - causing an 11-minute delay in arrival. The incident garnered substantial media attention and public criticism of Cho's action. In a statement, the Transport Ministry said it was investigating the case to see if it involved any breach of aviation safety regulations. "If the investigation finds any violations, the necessary action will be taken against the air carrier," it said. One ministry official told AFP that Cho's action had been "totally inappropriate." Seoul's main opposition party also called for a thorough probe, saying the daughter of Korean Air CEO Cho Yang Ho had a responsibility to protect the airline's image. "Why did she have to make all that fuss because of some stupid macadamia nuts?" the New Politics Alliance for Democracy said in a statement. "She soiled the reputation of our flag carrier," it said. A Korean Air spokesman said Cho had taken the position that the chief flight attendant was incapable of ensuring the safety of the 250 passengers on the 13-hour flight to New York. The pilot on board agreed with Cho’s decision, he added. - See more at: Korean Air VP under fire for delaying flight over nuts - East Asia News & Top Stories - The Straits Times
The San Francisco 777 crash showed what happens when there is an un-questioning deference to a person senior to you.......
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He should have indeed turn back to gate and offload and get arrested the VP for threatening the crew.
This "Captain" is not worth his/her seat if you have not the assertiveness to be the Commander of your Ship.
This "Captain" is not worth his/her seat if you have not the assertiveness to be the Commander of your Ship.
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It would be interesting to know if the Captain was Korean or an Expat, seems that the plethora of incidents and accidents to KAL Aircraft over the past years which prompted the Airline to bring in Consultants and advisors from Foreign Carriers,as well as an ongoing procession of Expat crews,has done little to Fix the underlying problem of Class,Rank,and Self Entitlement,displayed by many Nationals in positions of Power.
It certainly should be the ultimate Caveat....ie. Caveat Emptor for any person considering being lured into entrusting ones Air Travel into these hands,regardless of the $ saving.
It certainly should be the ultimate Caveat....ie. Caveat Emptor for any person considering being lured into entrusting ones Air Travel into these hands,regardless of the $ saving.
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The executive vice president may have overstepped western standards. For the sake of a small delay, the captain was correct to return to stand. After that, any offending persons should be offloaded or, for safety reasons he could refuse to operate the flight.
If captain is a national, this path is culturally considerably more difficult. These cultural issues are what makes flying significantly less safe. They might even demote or terminate him, for needing prompting.
Could the executive be finally resposible for the gravely serious nut issue?
If captain is a national, this path is culturally considerably more difficult. These cultural issues are what makes flying significantly less safe. They might even demote or terminate him, for needing prompting.
Could the executive be finally resposible for the gravely serious nut issue?
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Copied from South East Asia Forum.
It is alleged,...Ain't the first time " Fiona " Heather Cho has caused grieve to the Korean Air crew.
Some years ago when the inflight sales wasn't up to her expectations, she set strict targets for each designated sales crew ( responsible for notching up sales ). If they did not meet the targets, they were given a severe dressing down with threats of job termination. Most of them bought the inflight stuff themselves with their own hard earned money in order to meet the targets. Those who couldn't afford had to quit; It is alleged, a few distressed one actually committed suicide!
The ones who bought the inflight sales stuff just to meet their targets ran afoul of the strict South Korean customs authorities costing them fines imposed. They were worser off as the Customs authorities then reported to the company that the crew members had breached the " no duty free allowance crew rule " and recommended their job terminations! They just couldn't escape that vicious cycle. So some poor depressed ones committed suicide because it was a severe loss of esteem to have been fired for " customs fraud ", or to have lost jobs with the prestigious " national flag carrier "
Throughout the flight, the crew actually have very little sense of situational awareness with regards to safety...they were very very preoccupied with meeting inflight sales targets and not offending " fiona "!
It is alleged,...Ain't the first time " Fiona " Heather Cho has caused grieve to the Korean Air crew.
Some years ago when the inflight sales wasn't up to her expectations, she set strict targets for each designated sales crew ( responsible for notching up sales ). If they did not meet the targets, they were given a severe dressing down with threats of job termination. Most of them bought the inflight stuff themselves with their own hard earned money in order to meet the targets. Those who couldn't afford had to quit; It is alleged, a few distressed one actually committed suicide!
The ones who bought the inflight sales stuff just to meet their targets ran afoul of the strict South Korean customs authorities costing them fines imposed. They were worser off as the Customs authorities then reported to the company that the crew members had breached the " no duty free allowance crew rule " and recommended their job terminations! They just couldn't escape that vicious cycle. So some poor depressed ones committed suicide because it was a severe loss of esteem to have been fired for " customs fraud ", or to have lost jobs with the prestigious " national flag carrier "
Throughout the flight, the crew actually have very little sense of situational awareness with regards to safety...they were very very preoccupied with meeting inflight sales targets and not offending " fiona "!
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From flightaware, it was shown as an A380 flight. As such, the PIC was certainly a local Korean captain. Well, it would be very difficult for a local Korean captain to defy a company VP.
Even a Canuck captain with a cargo fire warning did not dare to defy the OC ( Korean Air Operations Control ) and agreed with company " experts " to continue flying to YVR. It was eventually determined to be a false warning, but there was no absolute way to ascertain so...the checklist hence called for landing ASAP at the nearest suitable airport.
So it is not easy defy company orders despite all the hollow display of armchair bravado by some.
Even a Canuck captain with a cargo fire warning did not dare to defy the OC ( Korean Air Operations Control ) and agreed with company " experts " to continue flying to YVR. It was eventually determined to be a false warning, but there was no absolute way to ascertain so...the checklist hence called for landing ASAP at the nearest suitable airport.
So it is not easy defy company orders despite all the hollow display of armchair bravado by some.
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Korean Air offers apology to passengers for inconvenience caused
Gov't to review Korean Air heiress' discipline of flight crew member
claiming that it was the captain who had off loaded the purser.
Gov't to review Korean Air heiress' discipline of flight crew member
claiming that it was the captain who had off loaded the purser.
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Well may you call it "Armchair Bravado" but it has to be said,and the whole reason the problem continues unabated to this day is that Employees live in fear of their very lives Not just their jobs. For the expats who speak up ,they are obviously terminated,that explains the never ending recruiting that this company indulge in.
If you work and live under such duress the decision to Obey the Almighty Powers comes down to....the Rock and Hard place scenario.
This is perhaps how and why some choose to preside over a smoking hole InThe ground rather than question the status quo
If you work and live under such duress the decision to Obey the Almighty Powers comes down to....the Rock and Hard place scenario.
This is perhaps how and why some choose to preside over a smoking hole InThe ground rather than question the status quo