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Ryanairs charm offensive hard at work

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Ryanairs charm offensive hard at work

Old 21st Feb 2014, 08:27
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Ryanairs charm offensive hard at work

http://m.youtube.com/watch?v=ASDuLY3F4v0
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Old 21st Feb 2014, 08:41
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The police should charge RYR for services provided.
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Old 21st Feb 2014, 11:23
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This seems a bit odd. They loaded the plane then locked up the airport and went home? And nobody was on call?

What if there had been a fire on board? Would everyone have to sit on the tarmac until the brigade put it out and then climb back aboard the smoldering wreakage until the day shift got in?

I'd be interested to hear what actually happened....
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Old 21st Feb 2014, 11:25
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If I was seated by an overwing exit on an aircraft stuck on the ground for several hours, full of pax and with no air con operating, I'd be seriously pondering the opportunities for some DIY ventilation ...

More so now that 737s no longer have E/E doors that come away in your hands, like the Classics did.
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Old 21st Feb 2014, 11:49
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If you do that you really are going nowhere in hurry, as they must be "reinstalled" (I.E closed in layman's language ) by an engineer.

Given that the airline referred to doesn't have a base there, it could have prolonged the stay even longer until a suitable bod was found to certify the aircraft.
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Old 21st Feb 2014, 12:24
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I also wouldn't hesitate to open the exit. In any case they were being held against their will.
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Old 21st Feb 2014, 12:28
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I would love to read the captain's occurrence report. It should be factual and should be accurate. As the police were involved I assume they too would require a captain's report, as would the company.
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Old 21st Feb 2014, 12:34
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Given that the airline referred to doesn't have a base there
Are you seriously suggesting Ryanair don't have any access to engineering at their principal UK base ?

That would be distinctly odd.

Careers in travel - B1 Engineer STN

Anyway, the 737NG E/E isn't particularly hard to close, provided you remember to release the lanyard before opening it.
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Old 21st Feb 2014, 12:44
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Even if they did not have a B1 type rated engineer sure as eggs are eggs there would at least one qualified tech there allowing RYR tech services/QA to issue a 'one off authority' for such work, no issue in the slightest.
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Old 21st Feb 2014, 12:54
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This is standard customer service from RYR is it not? Never flown with them and never will!. What a disgrace.
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Old 21st Feb 2014, 14:14
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Well done Ryanair, another 150 hotel nights saved.
What is your investors relations phone number?

There is a trend this February where some pax do pay airline employees who in turn take them as hostages...

The EU should issue a directive where all RYR-issued ticket holder should become de facto member of a RYR-funded passengers association which will automatically provide legal assistance to them for such matters.
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Old 21st Feb 2014, 14:15
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Seems to me the crew were in the same position as the passengers being on-board and despite, I'm sure, trying to resolve the problem; failing.

Looks as though the handling agent should bear a lot of the direct responsibility as well as the airport
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Old 21st Feb 2014, 14:18
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Cabin crew claimed his "shift was over"????
Was there a flight deck member on board?
The point re fire cover is a worrying one.
I wonder what airport regs say about pax staying on board overnight?
Frankly I'm amazed at the calmness of the pax - you'd imagine a near riot developing in that situation!

Well done Ryanair! A real triumph!
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Old 21st Feb 2014, 14:33
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The story has hit the media now. RYR apologised, but states that contrary to reports about not getting anything to eat/drink, pax were given refreshment vouchers. Seems like a ludicrous response, even if vouchers were handed out, facilities at the airport were closed. RYR didn't comment on pax not being allowed to leave the a/c until someone called the police.

Someone neglected their duty of care...but then again what can you expect, if you pay peanuts, you get Molkeys (old chinese saying)
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Old 21st Feb 2014, 14:34
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This type of situation was, I believe, the basis for the relatively recent US rule fining airlines for this kind of behavior.

Now the US airlines simply cancel the flights.

Problem solved.
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Old 21st Feb 2014, 14:42
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I love the fact that police broke into an airport

A friend tried to sleep over night in the departure lounge of STN, was swiftly taken away by "security forces"
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Old 21st Feb 2014, 15:00
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Essex police confirmed the story, and RYR now blames swissport.
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Old 21st Feb 2014, 15:14
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Of course they'd blame someone else.

This is why, as if I needed further reason, I will never fly on Ryanair.
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Old 21st Feb 2014, 15:18
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I am sure the crew were as p*****d off as the passenger. What do you do when the handling agents have gone home and locked the gate?
Always said that St. Ansted was the patron saint of w*ankers.
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Old 21st Feb 2014, 15:31
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Perhaps one of the people named on the Swissport website might be able to explain their part in this matter: Swissport International Ltd. - Network ??
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