Lost Luggage
Joined: Aug 2010
Posts: 146
Likes: 0
From: The right side of the Pennines
I
Did it once, the alternative would have been to cancel the flight for flight time limitations. Long boring story, details unimportant now. Didn't give the pax. the option.
Once carried an orchestra, at departure time it proved impossible to load the 'arp in what was left of the hold, so a convenient freighter departing later that day was commissioned to take it. I suggested that as there was a large box clearly visible alongside the aircraft, marked 'arp, that someone at least throw a tarpaulin over it, had we pushed back and the 'arp being espied clearly being left behind, I guess we might have had a lot of aggro.
'll probably get shot down in flames here but it's not a great idea to tell passengers if theres a lot of bags being left behind. ................
Baggage shouldn't be left in an ideal world but there are obviously occasions where it is necassary.
Baggage shouldn't be left in an ideal world but there are obviously occasions where it is necassary.
Once carried an orchestra, at departure time it proved impossible to load the 'arp in what was left of the hold, so a convenient freighter departing later that day was commissioned to take it. I suggested that as there was a large box clearly visible alongside the aircraft, marked 'arp, that someone at least throw a tarpaulin over it, had we pushed back and the 'arp being espied clearly being left behind, I guess we might have had a lot of aggro.
Joined: Jan 2002
Posts: 796
Likes: 4
From: Back of beyond
A real airline will probably do it like this:
That's what I've experienced from a couple of good legacy carriers, anyway
- Identify the passengers whose bags have been left behind.
- Provide the destination passenger service people with this information and the contingency plan for reuniting pax and bags
- Passenger service people at destination meet flight at carousel, page the passengers with missing bags, tell them what the contingency plan entails, answer questions.
That's what I've experienced from a couple of good legacy carriers, anyway
Joined: May 2005
Posts: 282
Likes: 0
From: 50'11N 004' 16W
A real airline will probably do it like this:
Identify the passengers whose bags have been left behind.
Provide the destination passenger service people with this information and the contingency plan for reuniting pax and bags
Passenger service people at destination meet flight at carousel, page the passengers with missing bags, tell them what the contingency plan entails, answer questions.
That's what I've experienced from a couple of good legacy carriers, anyway
Identify the passengers whose bags have been left behind.
Provide the destination passenger service people with this information and the contingency plan for reuniting pax and bags
Passenger service people at destination meet flight at carousel, page the passengers with missing bags, tell them what the contingency plan entails, answer questions.
That's what I've experienced from a couple of good legacy carriers, anyway
Don't envy his job.
Paxing All Over The World
Joined: May 2001
Posts: 10,842
Likes: 328
From: Hertfordshire, UK.
RevMan2
Indeed and with modern Information Technology - it's even less than a doddle.
My guess as to why it doesn't happen? The chain of command from first contact with potential customer - to them leaving the destination terminal a satisfied customer is broken into a thousand pieces. We have discussed this here many times.
The cost of stitching it back together again will NEVER be met. The cost of trying to stitch just a few links back together to achieve the above? Not much and yet the cost benefit to the carrier is almost beyond huge.
Imagine: "Well, carrier Blah did lose my bags - but I was met at the jetway by a person with my name on a board, who explained what had happened. They checked my next destination and gave me sheet of paper printed with all the information, a reference number and a free-phone to call if the bag did not arrive. They had even printed it in my own language."
"Bløødy Blah lost my bag but it was hours before I even found out that they'd lost it. I tell you - don't EVER use them."
Oh well, we can dream ...
A real airline will probably do it like this:
My guess as to why it doesn't happen? The chain of command from first contact with potential customer - to them leaving the destination terminal a satisfied customer is broken into a thousand pieces. We have discussed this here many times.
The cost of stitching it back together again will NEVER be met. The cost of trying to stitch just a few links back together to achieve the above? Not much and yet the cost benefit to the carrier is almost beyond huge.
Imagine: "Well, carrier Blah did lose my bags - but I was met at the jetway by a person with my name on a board, who explained what had happened. They checked my next destination and gave me sheet of paper printed with all the information, a reference number and a free-phone to call if the bag did not arrive. They had even printed it in my own language."
"Bløødy Blah lost my bag but it was hours before I even found out that they'd lost it. I tell you - don't EVER use them."
Oh well, we can dream ...
Joined: Jan 2006
Posts: 316
Likes: 3
From: up north
A contrasting BA experience:
OB NCL-LHR-NRT
On arrival at NRT, there's a personal note at the top of the jetway to contact BA in the baggage hall. Informed that some bags were not on the flight but would be on next day, and were forwarded to hotel in the mountains the following day. Each pax given a temp cash card valid for three months with £75 value on it to use as desired, plus note on Montreal etc.
IB NRT-LHR-NCL
Check -in at NRT - lots of special baggage, rush, etc stickers put on baggage because "it is going through London", knowing smiles, etc.
On arrival at NCL, hang around until carousel empties, then go to the rep, who clearly wants to go home. "where's the baggage says I"," no idea says she, here's your form". Arrived about 4 days later.
OB NCL-LHR-NRT
On arrival at NRT, there's a personal note at the top of the jetway to contact BA in the baggage hall. Informed that some bags were not on the flight but would be on next day, and were forwarded to hotel in the mountains the following day. Each pax given a temp cash card valid for three months with £75 value on it to use as desired, plus note on Montreal etc.
IB NRT-LHR-NCL
Check -in at NRT - lots of special baggage, rush, etc stickers put on baggage because "it is going through London", knowing smiles, etc.
On arrival at NCL, hang around until carousel empties, then go to the rep, who clearly wants to go home. "where's the baggage says I"," no idea says she, here's your form". Arrived about 4 days later.
