Don't just book it - Thomas **** it!
Join Date: Sep 2007
Location: Middlesbrough, UK
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Just to add my two pence worth to the argument.
I have flown TCX from MAN > SFB the last two years (A332 I think on both occasions), and had two very enjoyable flights both times. PTV failure on the 2nd flight coming home, which to be honest made no difference to me as I slept most of the way home.
Both flights departed on time, security was efficient and about as un-intrusive as I would have thought.
Thought the cabin crew on both flights were excellent, was caught in the downstairs loo's during a brief period of turbulance and sat with one the flight stewardesses and we chatted about lots of things for about 15 minutes until I was allowed back upstairs.
Overall I thought a great flight from a great bunch of people!
Am doing same flight this year, but with Virgin this time, be interesting to compare and contrast!
Cheers all,
Gaz.
I have flown TCX from MAN > SFB the last two years (A332 I think on both occasions), and had two very enjoyable flights both times. PTV failure on the 2nd flight coming home, which to be honest made no difference to me as I slept most of the way home.
Both flights departed on time, security was efficient and about as un-intrusive as I would have thought.
Thought the cabin crew on both flights were excellent, was caught in the downstairs loo's during a brief period of turbulance and sat with one the flight stewardesses and we chatted about lots of things for about 15 minutes until I was allowed back upstairs.
Overall I thought a great flight from a great bunch of people!
Am doing same flight this year, but with Virgin this time, be interesting to compare and contrast!
Cheers all,
Gaz.
Again for what it is worth I am sitting on Vancouver Island having been delivered here to YVR by TCX on time, friendly crew, no hassle. More importantly this is my fifth crossing with them in the last year and every flight has been the same so well done TCX. See you in two weeks time for more of the same please!!
Join Date: Sep 2008
Location: Sussex UK
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TC Flights
I must admit I have only had the odd late departure with TC and in general their service is pretty good. What people must bear in mind a charter flight is exactly that and not business with Singapore or Emirates.
I shall be using TCX again in June so that says it all really.
I shall be using TCX again in June so that says it all really.
Join Date: Jan 1998
Location: Where the job is!
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Quote: "You really are a sad individual and i strongly suggest that you stay at home in future because you sound so miserable and do not deserve a holiday.
neither do people deserve to have to put up with your comments...."
There are far too many similar comments on here and other forums from posters who have an attitude problem towards the air travel industry's customers and particularly towards any who have the guts to complain about poor service or abusive treatment. Such posters should remember that the air transport industry and associated government agencies exist to serve the customers, not vice versa. They should remember that the customers are the reasons for the air transport jobs and that the customers pay the wages.
Cut out this dumb "shoot the messenger" attitude and identify and solve the real problems. There are endless reports of so-called "air rage" and of angry air passengers. Instead of addressing the problems it seems that any time a passenger/customer complains abusive airline personnel or security bullies call it air rage or terrorism and often insolently deprive the complainant of their right to fly. There are remarkably few reports of train rage on the railways, coach rage on Greyhound and European equivalents or ferry rage on BC Ferries or Cross Channel ferries. These other forms of transport are doing something right that the air travel industry is not. How is it that so many are unable to comprehend this or do understand it but have another agenda?
It should be obvious that the answer is for the air travel industry to treat its customers with the same respect and level of service as these other forms of transport have shown are both possible and practical!
neither do people deserve to have to put up with your comments...."
There are far too many similar comments on here and other forums from posters who have an attitude problem towards the air travel industry's customers and particularly towards any who have the guts to complain about poor service or abusive treatment. Such posters should remember that the air transport industry and associated government agencies exist to serve the customers, not vice versa. They should remember that the customers are the reasons for the air transport jobs and that the customers pay the wages.
Cut out this dumb "shoot the messenger" attitude and identify and solve the real problems. There are endless reports of so-called "air rage" and of angry air passengers. Instead of addressing the problems it seems that any time a passenger/customer complains abusive airline personnel or security bullies call it air rage or terrorism and often insolently deprive the complainant of their right to fly. There are remarkably few reports of train rage on the railways, coach rage on Greyhound and European equivalents or ferry rage on BC Ferries or Cross Channel ferries. These other forms of transport are doing something right that the air travel industry is not. How is it that so many are unable to comprehend this or do understand it but have another agenda?
It should be obvious that the answer is for the air travel industry to treat its customers with the same respect and level of service as these other forms of transport have shown are both possible and practical!
Join Date: Dec 2004
Location: swindon
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"well the aircraft broke - so its not our fault, get over it" is so often the attitude of carriers typified by some comments on this thread.
The reality is that it is not your fault, but it is your responsibility.
If i treat my customers with such disgust (standard fob off letters with the presumption that customers are idiots etc) I would have no business left...
It often takes very little to compensate an inconvenience, but it does require pro-activeness and common sense!
Smala01
The reality is that it is not your fault, but it is your responsibility.
If i treat my customers with such disgust (standard fob off letters with the presumption that customers are idiots etc) I would have no business left...
It often takes very little to compensate an inconvenience, but it does require pro-activeness and common sense!
Smala01
Join Date: Jun 2001
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Unfortunatly you cannot compare trains annd ferries to air travel. They are a very different beast. And i am sure if you asked commuters about train performance then they would less than complimentry!!!
In terms of air rage there are no staff at ferry ports and train stations to shout at when things are going wrong. You just have to take it on the chin.
Now i am not saying that we as an industry should go down that route because i believe that is what distigushises us from other forms of travel but we simply cannot please all of the people all of the time. No business can its impossible.
In terms of air rage there are no staff at ferry ports and train stations to shout at when things are going wrong. You just have to take it on the chin.
Now i am not saying that we as an industry should go down that route because i believe that is what distigushises us from other forms of travel but we simply cannot please all of the people all of the time. No business can its impossible.
