Unfortunatly you cannot compare trains annd ferries to air travel. They are a very different beast. And i am sure if you asked commuters about train performance then they would less than complimentry!!!
In terms of air rage there are no staff at ferry ports and train stations to shout at when things are going wrong. You just have to take it on the chin.
Now i am not saying that we as an industry should go down that route because i believe that is what distigushises us from other forms of travel but we simply cannot please all of the people all of the time. No business can its impossible.