Passenger Safety Brief
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PN I have flown for EZY for a number of years. The only company employed reps I have ever known them have airside are the Pilots and CC. This is the reality in loco I'm afraid. It's us that do the PR 
I'm assuming it was the Gatwick based Captain that gave you the explanation of why the flight was delayed once you had boarded. In fact I would lay money on that.
I doubt that servisair, even if they had been around, would have informed you of this even if they knew. Instead you would have got that old chestnut used by every airline "it's the late arrival of the inbound aircraft". I really hate that one
It sounds to me if servisair did what they are meant to and nothing more. Unfortunately EZY only pay them to do this. They posted the delay on the boards and I assume these were updated re the ETD if necessary. They would not issue vouchers because you were not entitled to them......sorry!
You will get a response from one of our "Customer Services Champions" no doubt saying what I just have and reassuring you your comments will be passed to servisair.....
If you ever want to fly with us again I hope you have a better experience
I'm assuming it was the Gatwick based Captain that gave you the explanation of why the flight was delayed once you had boarded. In fact I would lay money on that.
I doubt that servisair, even if they had been around, would have informed you of this even if they knew. Instead you would have got that old chestnut used by every airline "it's the late arrival of the inbound aircraft". I really hate that one
It sounds to me if servisair did what they are meant to and nothing more. Unfortunately EZY only pay them to do this. They posted the delay on the boards and I assume these were updated re the ETD if necessary. They would not issue vouchers because you were not entitled to them......sorry!
You will get a response from one of our "Customer Services Champions" no doubt saying what I just have and reassuring you your comments will be passed to servisair.....
If you ever want to fly with us again I hope you have a better experience
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I once boarded a DanDare flight from Inverness at 8am en route London.
We boarded on time and no dramas except we were rather surprised to find that the aircraft was already half full as it was actually the 7am Glasgow flight as the London one had gone tech.
'We' got airborne on time but of course had to drop off our Glasgow pax so we would arrive in London about 30-40 minutes late.
However the Captain, having made the usual apology, then announced that the bar would be open and free. 8am! However there were a number of red neck oil workers on board and the whiskies were soon flowing.
We boarded on time and no dramas except we were rather surprised to find that the aircraft was already half full as it was actually the 7am Glasgow flight as the London one had gone tech.
'We' got airborne on time but of course had to drop off our Glasgow pax so we would arrive in London about 30-40 minutes late.
However the Captain, having made the usual apology, then announced that the bar would be open and free. 8am! However there were a number of red neck oil workers on board and the whiskies were soon flowing.
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Honestly guys, I sometimes roll my eyes 
when you post that we pax do not understand your operations and then you give a lecture that fails to take into account anything outside your narrow frame of reference.
I'll give you a clue, why would an airline open the door to accept a passenger?
when you post that we pax do not understand your operations and then you give a lecture that fails to take into account anything outside your narrow frame of reference.I'll give you a clue, why would an airline open the door to accept a passenger?
You are great F3G!
I fly roughly the same number of sectors per years as you do but I have a less variety of airlines, so safety briefing is pretty much the same.
Just last Tuesday I took a Golden Air Saab 340 from Bromma to Trollhätan (and return) and the whole safety briefing was in Swedish.
On the outbound leg the Flight Attendant come and briefed me in English (I was sitting on the emergency exit).
On the return flight I did not get any English briefing.
I then took the last Malmö Aviation flight of the day to Malmö and the briefing was in Swedish too (again no English briefing).
However before landing the Captain alerted the crew with a perfect:"Cabin Crew prepare for landing"
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Ulxima
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west lakes and lowcostdolly: I do take your point about cabin crew learning on the job and the need for understanding, but I assure you what I experienced was altogether different. The flight attendants on that flight were not remotely interested in delivering anything like a professional-standard briefing. My brother is a captain at FR and I spoke to him about this. I am not the complaining type, I only did it because I felt it was important that someone address the matter with the staff involved in the interests of safety.
This weekend I flew with FR from FKB to STN on Friday 19 Feb and returned on Sunday 21 Feb.
There were five members of cabin crew on each occasion. On both flights the English recorded announcement was used. No foreign language announcement was made (even taped) for the Safety Briefing, despite the majority of passengers being French and German youngsters (half term and school trips).
Announcements were made after pushback on both occasions.
On the return leg, I was seated in row 30 and the demonstration was not clearly visible being at approx row 9 in the cabin.
The ONLY foreign language announcement was on the return leg for scratchcards!!!!
There were five members of cabin crew on each occasion. On both flights the English recorded announcement was used. No foreign language announcement was made (even taped) for the Safety Briefing, despite the majority of passengers being French and German youngsters (half term and school trips).
Announcements were made after pushback on both occasions.
On the return leg, I was seated in row 30 and the demonstration was not clearly visible being at approx row 9 in the cabin.
The ONLY foreign language announcement was on the return leg for scratchcards!!!!
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I believe (repeat, believe) that the requirement falls to the registered nationality of the airline/aircraft for the briefing i.e. a British registered airline/aircraft is only mandated to brief passengers in English, an Italian airline/aircraft in Italian etc. etc. Safety briefings in other languages are not mandated - although they might be a good idea.
Please let me know if that is incorrect - It is certainly what I remember being the case in the past, in my shorthaul days
Edit - P.S. - A non-English speaking pax travelling on a British airline, seated at the 737 over-wing exit (a 'self-help' exit as it is known) would have to be moved, as it would not be possible for a CC to adequately brief them before departure, or for them to understand CC instructions in an emergency.
Please let me know if that is incorrect - It is certainly what I remember being the case in the past, in my shorthaul days
Edit - P.S. - A non-English speaking pax travelling on a British airline, seated at the 737 over-wing exit (a 'self-help' exit as it is known) would have to be moved, as it would not be possible for a CC to adequately brief them before departure, or for them to understand CC instructions in an emergency.
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BMI Baby(sitting)
Was on a BMI Baby domestic flight a few years back. Decided to quietly and unobtrusively get on with reading my book on the otherwise empty front row whilst the safety demo was given. At the end of the demo the steward at the front sat next to me and highlighted the fact that I hadn't paid close attention to the demo. As he was clearly on a role, I didn't attempt to interject and let him continue with then repeating the whole thing for my personal benefit. I started to feel liek one of the crew when he got to the end of the standard demo and started to tell me how to open the main door and how the slide operated - along with some other non-standard bits and bobs.
Anyway, since that day I've felt all safety briefings to be inadequate by comparison. In fact, I'm thinking of asking the pilot to give me a briefing on how to fly the plane next time...
Anyway, since that day I've felt all safety briefings to be inadequate by comparison. In fact, I'm thinking of asking the pilot to give me a briefing on how to fly the plane next time...
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I believe (repeat, believe) that the requirement falls to the registered nationality of the airline/aircraft for the briefing
Ciao,
Ulxima
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A non-English speaking pax travelling on a British airline, seated at the 737 over-wing exit (a 'self-help' exit as it is known) would have to be moved, as it would not be possible for a CC to adequately brief them before departure, or for them to understand CC instructions in an emergency.
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English is an official language of Malta and is also widely spoken.
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PN
However, it is not classed as the national language of the Maltese islands, which has been Malti since the middle 1930s and before that Italian.
So an interesting anomaly in that an airline chooses a language which is not the main spoken tongue of it's country.
At a practical level, I agree most Maltese are at least fluent in English and some groups, such as the 'Tal Pepe' speak English as a preference.
English is an official language of Malta and is also widely spoken.
So an interesting anomaly in that an airline chooses a language which is not the main spoken tongue of it's country.
At a practical level, I agree most Maltese are at least fluent in English and some groups, such as the 'Tal Pepe' speak English as a preference.
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I was interested to observe, on a BA A321 flight from MAN to LHR a few weeks ago, the person sitting next to me, a BA B767 captain in uniform, pay full attention to the briefing and afterwards study the safety card. And I didn't get the impression that he was just trying to set an example for the rest of us!
One thing that often puzzles me, is that we are told to check where our nearest exits are, but never told the row numbers for the overwing exits. Most of us can remember the row we are sitting in, and many could do the sums necessary to work out how many rows to count on our way to the exit.
One thing that often puzzles me, is that we are told to check where our nearest exits are, but never told the row numbers for the overwing exits. Most of us can remember the row we are sitting in, and many could do the sums necessary to work out how many rows to count on our way to the exit.
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It's a fair point Dairyground but my assumption is that - once you reach an exit row - you will KNOW it is the exit!!! The focus of everybody will be to that point, whether you are standing, crawling or have arrived via seat surfing, the exit will be obvious. I think ...!
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Dairyground, your Boeing captain was not intimitely knowledgeable of the Airbus, of course he would read the safety brief the same was as I would.
As for seat numbers, you give the great travelling public far too much credence for mathematical ability in this age of calculators and automatic tills.
How many times have you boarded an aircraft at the tail but had to disembark at the front? On several occasions I have had passengers barge their way past me to get to the tail despite being told it is closed.
In an emergency these passengers will not act rationally but head for where THEY think the nearest exit is and you can be pretty sure that th eone in the row in front of the overwing will head forward and one a couple of row back may go either way.
As for seat numbers, you give the great travelling public far too much credence for mathematical ability in this age of calculators and automatic tills.
How many times have you boarded an aircraft at the tail but had to disembark at the front? On several occasions I have had passengers barge their way past me to get to the tail despite being told it is closed.
In an emergency these passengers will not act rationally but head for where THEY think the nearest exit is and you can be pretty sure that th eone in the row in front of the overwing will head forward and one a couple of row back may go either way.
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PN I agree. When I'm paxing I always count the rows but whether I would remember or could use this info in a smoke filled cabin where all the SLF who had failed to count them or even listen to the demo were panicking I don't know. There but for the grace of god I have never been in this situation.
I think on this forum the vast majority of pax do think about their own and others safety. Most pay attention to the safety brief. Unfortunately the vast majority of the travelling public do not. Even if we told them the exit row numbers many would not even register this info because they are too busy reading books, listening to Ipods etc in fact anything but the safety brief
On the Airbus (i've no idea re the Boeing) the emergency exits are illuminated on take off/landing so even if there was an incident at this time you would be able to find them. Have a look next time you fly on one......they are activated when the landing gear is deployed. In addition the floor lighting/photoluminescent strip would activate showing the exits.
That little sentence which passes most pax by about the nearest usable exit being behind you is good advice but very few ever look especially those sitting near the front because they think they will be able to leg it out the front door. That may not be the case if there is a fire or the slide fails to deploy......
I think on this forum the vast majority of pax do think about their own and others safety. Most pay attention to the safety brief. Unfortunately the vast majority of the travelling public do not. Even if we told them the exit row numbers many would not even register this info because they are too busy reading books, listening to Ipods etc in fact anything but the safety brief
On the Airbus (i've no idea re the Boeing) the emergency exits are illuminated on take off/landing so even if there was an incident at this time you would be able to find them. Have a look next time you fly on one......they are activated when the landing gear is deployed. In addition the floor lighting/photoluminescent strip would activate showing the exits.
That little sentence which passes most pax by about the nearest usable exit being behind you is good advice but very few ever look especially those sitting near the front because they think they will be able to leg it out the front door. That may not be the case if there is a fire or the slide fails to deploy......
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whether I would remember or could use this info in a smoke filled cabin where all the SLF who had failed to count them or even listen to the demo were panicking I don't know. There but for the grace of god I have never been in this situation.
I know, I've been there.
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With apologies to lowcostdolly and her colleagues, it's been some flights since I paid full attention to the safety briefing. It is a "show" I have seen before and on the third leg of the day I am less capable to bring up the concentration to watch attentively. However, I keep one ear open for airplane specific instructions (lifevest or seatcushion) and review the safety card.
Frequent flyers do know most of the drill and unless airlines start using a completely new model of belt-buckle, they'll know how to strap in and out. I think politeness to crew and new fliers requires that one shuts up to allow others to pay attention.
Frequent flyers do know most of the drill and unless airlines start using a completely new model of belt-buckle, they'll know how to strap in and out. I think politeness to crew and new fliers requires that one shuts up to allow others to pay attention.
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re Tightslot post #66
From a PAX:
Yes that is my recent experience. Flew Swissair MAN-FCO via Zurich.
On the way out, briefings were in English and German. In fact on the 2nd leg from Zurich, a 3rd briefing was played in Japanese (off-tape of course). Looking round the cabin, there were indeed upwards of 30 Japanese tourists on board. I think the fact that an airline can figure this from the bookings and add an extra briefing language as appropriate is pretty cool.
On the way back, however, the leg from Zurich-MAN was a sub-contracted aircraft. A Scandinavian aircraft I think (not SAS). The briefing there was to hit the button (with crew demo of course) and was only delivered in English. How that fits in with a Scandinavian plane contracted by a Swiss operator I'm not sure?
Suffice to say as a PAX I think the safety briefing is important. I know many ignore it. On the better flights I have seen CC ask people to put their paper down and actually listen - good on you. Usually I make sure I get eye contact with a CC during the briefing to at least show that someone is listening. Despite the fact that us PAX have all flown a million times and apparently 'know better', I think survivability if it 'hits the fan' might be improved if people were to take it a little more seriously. In a plane with 200 on board, even a 1% improvement would mean 2 more would get through.
Yes that is my recent experience. Flew Swissair MAN-FCO via Zurich.
On the way out, briefings were in English and German. In fact on the 2nd leg from Zurich, a 3rd briefing was played in Japanese (off-tape of course). Looking round the cabin, there were indeed upwards of 30 Japanese tourists on board. I think the fact that an airline can figure this from the bookings and add an extra briefing language as appropriate is pretty cool.
On the way back, however, the leg from Zurich-MAN was a sub-contracted aircraft. A Scandinavian aircraft I think (not SAS). The briefing there was to hit the button (with crew demo of course) and was only delivered in English. How that fits in with a Scandinavian plane contracted by a Swiss operator I'm not sure?
Suffice to say as a PAX I think the safety briefing is important. I know many ignore it. On the better flights I have seen CC ask people to put their paper down and actually listen - good on you. Usually I make sure I get eye contact with a CC during the briefing to at least show that someone is listening. Despite the fact that us PAX have all flown a million times and apparently 'know better', I think survivability if it 'hits the fan' might be improved if people were to take it a little more seriously. In a plane with 200 on board, even a 1% improvement would mean 2 more would get through.