BA - Lesson 1:01: How To Seriously Upset A Group Of Premium Customers
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...that it only takes one idiot to tar all cabin crew with the same brush
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Pls can I ask a question here as somebody who has never travelled BA longhaul.....premium (I wish) or otherwise. CC don't seriously tell you (politely or otherwise) what to do with your window blinds do they? I have to say as paying SLF I would not tolerate this whatever the time of day.
I do however travel VS longhaul a fair amount. No mandate from the CC is forthcoming on this. SLF do what they want with the blinds except on takeoff/landing when they are open.
VS issue in their amenity kits an eyeshade, at least they did the last time I flew but cost cutting could prevail since......
These shades give an individual the choice to shut out light if they want to sleep.....VS acknowledge the needs of the one (ref jarvy) and the many as well
It is an individual "blind" so to speak. Do BA not do the same especially in premium where you do pay enough to get one of these gratis
Anyway back to the original thread title.........
I do however travel VS longhaul a fair amount. No mandate from the CC is forthcoming on this. SLF do what they want with the blinds except on takeoff/landing when they are open.
VS issue in their amenity kits an eyeshade, at least they did the last time I flew but cost cutting could prevail since......
These shades give an individual the choice to shut out light if they want to sleep.....VS acknowledge the needs of the one (ref jarvy) and the many as well
It is an individual "blind" so to speak. Do BA not do the same especially in premium where you do pay enough to get one of these gratis
Anyway back to the original thread title.........
Last edited by lowcostdolly; 9th Mar 2010 at 14:51.
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CC don't seriously tell you (politely or otherwise) what to do with your window blinds do they?
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Pls can I ask a question here as somebody who has never travelled BA longhaul.....premium (I wish) or otherwise. CC don't seriously tell you (politely or otherwise) what to do with your window blinds do they? I have to say as paying SLF I would not tolerate this whatever the time of day.
BA long haul service has always been in a range acceptable to good in my experience.
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I have noticed a growing tendency of the 'blinds culture' in the last couple of years. It may, of course, be result of customer feedback.
Is that too reasonable a comment?
Is that too reasonable a comment?
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CC don't seriously tell you (politely or otherwise) what to do with your window blinds do they?
It doesn't bother me, because I prefer not to have a window seat, but some passengers clearly resent having to block out the view and the light.
Join Date: Aug 2002
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I resent someone telling me to block out the sun when it's not shining on anyone and won't for the remainder of the flight in broad daylight just so the CC can condition the passengers to sleep and be less demanding.
I generally do as I am TOLD then it goes straight back up. IF it was shining into someone's face then I would lower it, but the option is never presented.
If it's a massive problem and you feel the need to nap in what is MY daytime, then buy a little mask for your eyes.
I generally do as I am TOLD then it goes straight back up. IF it was shining into someone's face then I would lower it, but the option is never presented.
If it's a massive problem and you feel the need to nap in what is MY daytime, then buy a little mask for your eyes.
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MY seat, MY window, MY blind.
Over the last 10 to 15 years the industry have change a great deal, not for the better. It is not only terms & conditions that have declined, but also attitudes and behaviour.
Challenging and questioning orders and requests from crews, becoming argumentative and belligerent is no longer unusual.
Now people even seem to assume that they own the seat and the immediate surroundings they sit in, and that it is their's to do with as they please.
Over the last 10 to 15 years the industry have change a great deal, not for the better. It is not only terms & conditions that have declined, but also attitudes and behaviour.
Challenging and questioning orders and requests from crews, becoming argumentative and belligerent is no longer unusual.
Now people even seem to assume that they own the seat and the immediate surroundings they sit in, and that it is their's to do with as they please.
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Between the Devil and the Deep Blue Sea, but I have to travel next week and had a choice of BA, EZY, or Eurostar.
Price is not really an issue, but BA was €140, EZY for flights at the same times/days was €250, so it looks as though BA are losing goodwill and customer confidence, and Eurostar was €210. I chose Eurostar for comfort and ophefully reliability..... hopefully there will be no snow ...
Price is not really an issue, but BA was €140, EZY for flights at the same times/days was €250, so it looks as though BA are losing goodwill and customer confidence, and Eurostar was €210. I chose Eurostar for comfort and ophefully reliability..... hopefully there will be no snow ...
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T-T_B
I know the vast majority are hard-working and professional
Let all we SLF members hope that the present situation within BA will soon be resolved for the sake of both the pax & the hard working & loyal CC.
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assume that they own the seat and the immediate surroundings they sit in, and that it is their's to do with as they please
As for BA LGW. They're HERTZ. They're number two, and try harder.
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Greetings, spock33. Delighted to hear you had a good flight. Proof that not all CC are tarred with the same brush, but then we knew that already.
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[FONT=verdana, geneva, lucida, 'lucida grande', arial, helvetica, sans-serif]
The non-resting crew have various technical duties to perform (bar stock counting, service prep) but these are fairy low level tasks:[/FONT]
The non-resting crew have various technical duties to perform (bar stock counting, service prep) but these are fairy low level tasks:[/FONT]
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Animal87500 ... stand by for a VERY short time on PPRuNe.
As a FIRST post, taking the pi66 out of a moderator, I really suggest you should stop using that stuff.
As a FIRST post, taking the pi66 out of a moderator, I really suggest you should stop using that stuff.
Paxing All Over The World
Animal87500 welcome aboard. All the moderators (mods) in PPRuNe are volunteers who give their time at no cost.
Our main mod is Tight Slot and he is a full time CC for an international carrier and has worked in the industry for several decades. Personally, I think he runs this forum with a light touch and he does have a sense of humour. But ...
Lastly, bear in mind that we are all here as guests of Captain D Fine and his crew. The Ts & Cs you will already have signed up to. I'm not saying that us old lags in here (like self) are better, but we have had rows before and we generally try to avoid them. Do stay, there is a baggage container load of information available (Boom! Boom!) and MANY good laughs.
Our main mod is Tight Slot and he is a full time CC for an international carrier and has worked in the industry for several decades. Personally, I think he runs this forum with a light touch and he does have a sense of humour. But ...
Lastly, bear in mind that we are all here as guests of Captain D Fine and his crew. The Ts & Cs you will already have signed up to. I'm not saying that us old lags in here (like self) are better, but we have had rows before and we generally try to avoid them. Do stay, there is a baggage container load of information available (Boom! Boom!) and MANY good laughs.
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Oops
Sorry guys.
I can see now that counting bottles is kinda technical and of course Tightslot's sense of humour and his habit of never getting up his own ar$e is legendary
(Phew, that's me not banned!)
I can see now that counting bottles is kinda technical and of course Tightslot's sense of humour and his habit of never getting up his own ar$e is legendary
(Phew, that's me not banned!)
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I fly Air New Zealand fairly often and re blinds up or down. Now I love looking out the window. So on the overnight sectors I always close the blind half an hour after take off and obviously open the blind once we get begin descent - though on the AKL LAX sector I open just as breakfast is being served 2 hours outside LA.
When I fly LHR LAX in J I just love the view flying over Greenland and Canada so always select a seat eg 6A to minimise disturbing other pax whya may wish to sleep. I think that is fairly reasonable.
I was outraged when flying TG in J BKK NRT departing at 7.30am to be told to close the blinds as other pax wanted to sleep. I said no and the FA did not press the issue as there were only 6 other people in J.....BTW , really enjoyed the view in that sector also.
and re blinds up or down. Now I love looking out the window. So on the overnight sectors I always close the blind half an hour after take off and obviously open the blind once we get begin descent - though on the AKL LAX sector I open just as breakfast is being served 2 hours outside LA.When I fly LHR LAX in J I just love the view flying over Greenland and Canada so always select a seat eg 6A to minimise disturbing other pax whya may wish to sleep. I think that is fairly reasonable.
I was outraged when flying TG in J BKK NRT departing at 7.30am to be told to close the blinds as other pax wanted to sleep. I said no and the FA did not press the issue as there were only 6 other people in J.....BTW , really enjoyed the view in that sector also.