MY seat, MY window, MY blind.
Over the last 10 to 15 years the industry have change a great deal, not for the better. It is not only terms & conditions that have declined, but also attitudes and behaviour.
Challenging and questioning orders and requests from crews, becoming argumentative and belligerent is no longer unusual.
Now people even seem to assume that they own the seat and the immediate surroundings they sit in, and that it is their's to do with as they please.