bad easyJet experience
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amf1966,
I believe CC have lawful powers to restrain any passenger who they judge to be a safety risk and that the pax can be presented with the bill for the costs of any diversion, delay or unscheduled landing caused by their behavior.
There must be a legal eagle around the forum who can clarify this.
s37
I believe CC have lawful powers to restrain any passenger who they judge to be a safety risk and that the pax can be presented with the bill for the costs of any diversion, delay or unscheduled landing caused by their behavior.
There must be a legal eagle around the forum who can clarify this.
s37
Paxing All Over The World
jsw
Actually, that's all it was about. The fact that it was EZY in the frame was/is of no import. The problem is carriers allowing intoxicated (and occasionally, drunk) pax on board. They disturb other pax and may cause a risk to safety. I reported seeing this on EZY but I have also seen this on RYR on a late night AAR~STN.
Will carriers stop doing this? - No.
Is this also done by legacy carriers? - Yes.
Does the CAA care? - No.
Nothing will change until someone gets seriously hurt and it can be PROVED that the staff (ground or air) were negligent. Sorry to be so pessimistic but experience of corporate life in the UK will do that to you.
I just wonder how far the thread would've got if the title was 'bad passenger experience'?
Will carriers stop doing this? - No.
Is this also done by legacy carriers? - Yes.
Does the CAA care? - No.
Nothing will change until someone gets seriously hurt and it can be PROVED that the staff (ground or air) were negligent. Sorry to be so pessimistic but experience of corporate life in the UK will do that to you.
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Will carriers stop doing this? - No.
Is this also done by legacy carriers? - Yes.
Does the CAA care? - No.
Is this also done by legacy carriers? - Yes.
Does the CAA care? - No.
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Unfit to fly, any carrier
If an obviously bladdered or hyped (drugs or other) person is putting other pax ill at ease, it is the pax's right to notify the carrier's staff and/or agents of the concerns prior to bording. This is a flight safety issue, and you can, and should report this to the CAA (UK operators). For Easy, country of acft reg, i.e. in GVA the Swiss. Last resort is to use the "hated" media. Yes I have denied boarding to Co. acft at many locations. If you have a phone with video capture, use it as evidence, and tell the carrier's staff/agents you have. We don't want these folks on our acft any more than you do, as you'll not come back as a repeat customer. Third party ground handling agents tend not to be that concerned!
Rotate on this!
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SS...I can't believe you doubt the veracity of the OP. I do ABZ LGW weekly with BA and I see this kind of thing very often. The boys on offshore rotations are off the choppers and into the bar like rats up a drainpipe!
Oh and as for the "ooh your post is offensive to the Irish"....get a freakin life.
Oh and as for the "ooh your post is offensive to the Irish"....get a freakin life.
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SLFguy,
No mate, you get a freakin life. Not only am I Irish but I do offshore rotations and I don't qualify for either your criticism or FWOFs. I suppose we should be grateful you just lumped them all as offshore personnel and didn't specify individual nationalities. This may be a giant step for mankind.
s37
No mate, you get a freakin life. Not only am I Irish but I do offshore rotations and I don't qualify for either your criticism or FWOFs. I suppose we should be grateful you just lumped them all as offshore personnel and didn't specify individual nationalities. This may be a giant step for mankind.
s37
Riding the Euro Gravy Plane
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I fly a lot, normally 150-200 sectors a year. I find it quite rare to come across drunken passengers causing problems. It does happen but I haven't seen it that often. I not flying to or from the UK often, without insulting any nationalities you can draw from that what you like.....
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One hates to ruin this by throwing in some facts, but...
Department of Transport
Disruptive behaviour on board UK aircraft: April 2005 - March 2006
http://www.dft.gov.uk/pgr/aviation/h...6?page=1#a1000
Also, cigarettes was identified as a more common cause of disruptive behaviour than alcohol.
Ho hum, ignore as you see fit
.... the chance of an individual passenger boarding a flight on which a serious incident took place was around 1 in 16,000 and that only 1 in every 2 million passengers was the cause of a serious disruptive incident.
Disruptive behaviour on board UK aircraft: April 2005 - March 2006
http://www.dft.gov.uk/pgr/aviation/h...6?page=1#a1000
Also, cigarettes was identified as a more common cause of disruptive behaviour than alcohol.
Ho hum, ignore as you see fit
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Speaking from the inside here as an easyJet Senior Cabin Crew Member (from LGW, not the base in question), just to make you aware that I personally will not tolerate drunks on my flights.
If I am operating a flight where historically you know there will be a potential for drunken behaviour (Friday night Prague, Budapest, Amsterdam for example) I always brief the TCO (the name for the 'Despatchers' at LGW) that I will not accept any drunks on the flight and warn them that they had best intercept them and not pass them onto the aircraft and that I do not accept buck passing. So far too date, I have never had a drunk pax make it to my aircraft when I have warned the ground crew.
If we do have stag do's on my flights I always encourage the stags (and to be fair, the hens too) to the rear of the aircraft and I warn them that they had best behave as it is not too late to offload them. If the groups get loud and offensive in the air I warn them that we reserve the right to 1) return to the airport we have come from 2) divert to another airport and offload and have arrested 3) have you arrested on arrival, I always point out that the police in foreign countries are far less forgiving than the British bobby is for when it comes to dealing with drunks and I strongly advise that they should calm down. I also point out that no further alcohol will be served to them for the duration of the flight and that the only drinks we will sell them will be strong black coffee.
Am I a party pooper? yes but as far as I am concerned I am responsible for 156 pax in the air and I want them all to feel safe and secure and also (most importantly) I want their repeat business in the future. I also have a very good working relationship with the vast majority of pilots at LGW and so far I have never had a Captain question a decision regarding safety in the cabin. If I ever did have a drunk pax board the aircraft and the Captain would not back up my decision to offload that pax, if I felt that strongly about it (i.e. you could clearly see that they were aggressive or likely to be aggressive) I would threaten to offload myself and delay the flight, knowing full well that it would be quicker then to offload the drunk pax than it would be to find a replacement SCCM. Thankfully I have never had to do that, but I would as I care about the safety of all of my pax on the flights that I operate!
If I am operating a flight where historically you know there will be a potential for drunken behaviour (Friday night Prague, Budapest, Amsterdam for example) I always brief the TCO (the name for the 'Despatchers' at LGW) that I will not accept any drunks on the flight and warn them that they had best intercept them and not pass them onto the aircraft and that I do not accept buck passing. So far too date, I have never had a drunk pax make it to my aircraft when I have warned the ground crew.
If we do have stag do's on my flights I always encourage the stags (and to be fair, the hens too) to the rear of the aircraft and I warn them that they had best behave as it is not too late to offload them. If the groups get loud and offensive in the air I warn them that we reserve the right to 1) return to the airport we have come from 2) divert to another airport and offload and have arrested 3) have you arrested on arrival, I always point out that the police in foreign countries are far less forgiving than the British bobby is for when it comes to dealing with drunks and I strongly advise that they should calm down. I also point out that no further alcohol will be served to them for the duration of the flight and that the only drinks we will sell them will be strong black coffee.
Am I a party pooper? yes but as far as I am concerned I am responsible for 156 pax in the air and I want them all to feel safe and secure and also (most importantly) I want their repeat business in the future. I also have a very good working relationship with the vast majority of pilots at LGW and so far I have never had a Captain question a decision regarding safety in the cabin. If I ever did have a drunk pax board the aircraft and the Captain would not back up my decision to offload that pax, if I felt that strongly about it (i.e. you could clearly see that they were aggressive or likely to be aggressive) I would threaten to offload myself and delay the flight, knowing full well that it would be quicker then to offload the drunk pax than it would be to find a replacement SCCM. Thankfully I have never had to do that, but I would as I care about the safety of all of my pax on the flights that I operate!
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Getoutofmygalley,
You are a STAR......
There is nothing more frightening than someone drunk on a flight if you are a nervous passenger like myself. For me its bad enough riding on the darn plane without these people giving me more palpatations !
Like you say, its the other passengers that need to be looked after, if the drunks wanna put danger in their way, go play on the M1 !!
Very reassuring Get, thanks very much
You are a STAR......
There is nothing more frightening than someone drunk on a flight if you are a nervous passenger like myself. For me its bad enough riding on the darn plane without these people giving me more palpatations !
Like you say, its the other passengers that need to be looked after, if the drunks wanna put danger in their way, go play on the M1 !!
Very reassuring Get, thanks very much
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Personally, I too feel we haven't heard a detailed enough version of events to lay blame on here.
Usually when drunk people get on, especially on a flight that short, they would only have time for one drink anyway, and whenever I've very politely refused to serve someone any more alcohol, they've just had to accept it. They then tend to fall asleep.
One of the problems with situations like this is that crew's decisions tend to go unsupported when they involve delaying an aircraft. I've had experience of both good and bad CRM on board.
Once, a great brute of a man walked down the airbridge, and instead of getting on, chose to lean against the outside of the A/C eating a Sausage roll and swaying. When everyone else had boarded, he tried very hard to walk on the aircraft. When the Senior decided he wouldn't be getting on, the Captain was fine, but the groundstaff took some convincing, including a debate about his baggage.
So the message we are given, and are not ourselves in support of, is "Make sure you adhere to all safety requirements, but DON'T DELAY A FLIGHT"
The drunkeness thing depends on how you play it, if you march into that situation with all guns blazing then expect an irrational argument. Be calm and polite, and there tends not to be a situation at all.
As for the outlandish arguing in this forum, does everyone just come on here with the intention of finding something offensive and then shouting about it??
Usually when drunk people get on, especially on a flight that short, they would only have time for one drink anyway, and whenever I've very politely refused to serve someone any more alcohol, they've just had to accept it. They then tend to fall asleep.
One of the problems with situations like this is that crew's decisions tend to go unsupported when they involve delaying an aircraft. I've had experience of both good and bad CRM on board.
Once, a great brute of a man walked down the airbridge, and instead of getting on, chose to lean against the outside of the A/C eating a Sausage roll and swaying. When everyone else had boarded, he tried very hard to walk on the aircraft. When the Senior decided he wouldn't be getting on, the Captain was fine, but the groundstaff took some convincing, including a debate about his baggage.
So the message we are given, and are not ourselves in support of, is "Make sure you adhere to all safety requirements, but DON'T DELAY A FLIGHT"
The drunkeness thing depends on how you play it, if you march into that situation with all guns blazing then expect an irrational argument. Be calm and polite, and there tends not to be a situation at all.
As for the outlandish arguing in this forum, does everyone just come on here with the intention of finding something offensive and then shouting about it??
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As for the outlandish arguing in this forum, does everyone just come on here with the intention of finding something offensive and then shouting about it??
That's one of the key roles of PPrune in our lives
Still, it keeps the wife beating numbers lower.
That's one of the key roles of PPrune in our lives
Still, it keeps the wife beating numbers lower.
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Speaking as easyJet Ground staff at BRS, we do our best to ensure drunks do not board the flights at all and we deal with them. If the present themselves at check in intoxicated or smelling of drink thebags go on standby and we ensure they are watched whilst atthe airport. They are issued with a warning and the airport police are usually atthe gate oncommencement of boarding just in caseof any trouble. The problem we have is, because they have been warned they are usuallyfine going through the gate.....as soon as theyare through or starting to get on the aircraft they think they are in the clear then, and thats when they start mukingabout! Ok I cant speak for all ground staff, in every airport inthe uk, but from what ive seen, the procedure tends to work and we offload any person showing drunkiness behavior or could be a danger to themselves and the other passengers.
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Could we actually open this thread up to some pilots and get some rational views here? Please!
There is a lot of shouting going on and it would be good to hear what they have to say.
Do you support your easyJet colleague's stance that it is best just to serve the person alcohol on a short-haul flight?
I sincerely hope that some of you take your responsibilities a bit more seriously than that.
Would you divert and mess up your schedule to get rid of a drunk passenger?
In fact, does the captain ever actually get personally involved in these matters, or are they just left to the cabin crew to sort out?
Has any pilot reading this thread (or pax witnessing the event) ever left the flight deck to eject a passenger?
There is a lot of shouting going on and it would be good to hear what they have to say.
Do you support your easyJet colleague's stance that it is best just to serve the person alcohol on a short-haul flight?
I sincerely hope that some of you take your responsibilities a bit more seriously than that.
Would you divert and mess up your schedule to get rid of a drunk passenger?
In fact, does the captain ever actually get personally involved in these matters, or are they just left to the cabin crew to sort out?
Has any pilot reading this thread (or pax witnessing the event) ever left the flight deck to eject a passenger?
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what a crazy thread.
As quoted by cat5 (who has been very quiet)
I personally think passengers & crew would have reacted to this!!! do you not think so..
As quoted by cat5 (who has been very quiet)
he is shouting we are being hijacked, I'll kill you all etc
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Final 3 Greens,
Wife beating.
Don't follow your train of thought, the connection escapes me. Could this be your personal method of stress management? It's the only reason I can think of that caused you to mention it.
Cherrycoke, and you think it's something to laugh about..............
s37
Wife beating.
Don't follow your train of thought, the connection escapes me. Could this be your personal method of stress management? It's the only reason I can think of that caused you to mention it.
Cherrycoke, and you think it's something to laugh about..............
s37