Globespan 2007
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Join Date: Mar 2007
Location: scotland
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RDM65. I think what explorer is talking about is the recent changes GS have been making to their flights and sched a/c on routes without advising pax in time for them to make alternative arrangements. 767's with 50" pitch (that pax are paying a small fortune to get) are being swapped for 757's with 38" seats. PE seating in 767 not being available at all on the 757 and the fact that GS have yet to give accurate details to any pax that call them. Check out the other posts re GS on this and other forums and you'll see the uproar they are creating. I've stopped counting the pax that have cancelled and gone with outher airlines.
I can only presume that explorer has upgraded to Premium to get the additional legroom only to discover that GS have swapped the AC to a 757 that doesnt have PE seats.
I can only presume that explorer has upgraded to Premium to get the additional legroom only to discover that GS have swapped the AC to a 757 that doesnt have PE seats.
Join Date: Apr 2007
Location: Glasgow
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GSM to Stanford
We booked business class flights with GS for a family trip to Stanford leaving Glasgow end April.
I found your site by accident and was alarmed at the thought of the seating being different to what we had booked.
I phoned GS who confirmed that the BC seating on the Glasgow Sanford route was now 38 instead of the original 50. We would also not have a seat back TV but would have a hand-held one.
They did not email me to advise of this change and said we would probably have found out on arrival at checkin.
Since then we have cancelled our flights with a full refund and rebooked with BA. The staff at the end of the telephone were very courteous about the whole fiasco.
I found your site by accident and was alarmed at the thought of the seating being different to what we had booked.
I phoned GS who confirmed that the BC seating on the Glasgow Sanford route was now 38 instead of the original 50. We would also not have a seat back TV but would have a hand-held one.
They did not email me to advise of this change and said we would probably have found out on arrival at checkin.
Since then we have cancelled our flights with a full refund and rebooked with BA. The staff at the end of the telephone were very courteous about the whole fiasco.
Join Date: May 2005
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This is getting really bad and sooner or later GSM are going to get a really bad name for themselves. I hope that once they have their full fleet of aircraft these problems will be solved. They must be losing custom hand over fist - I'd like to know the number of cancellations recently! How long can it go on?
I intend to do a review of my EDI-YHM flight in Premium Economy in May. I now believe PE seating is now the same as Economy. Not too bothered as I only paid about £20 more per seat but would have been very unhappy had I had to pay more!
I intend to do a review of my EDI-YHM flight in Premium Economy in May. I now believe PE seating is now the same as Economy. Not too bothered as I only paid about £20 more per seat but would have been very unhappy had I had to pay more!
Join Date: Jun 2006
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PE economy have extra room on the 767 only and it's 2 inches, PE is sold as an economy service upgrade seat ( meaning that service is upgraded ie meals, comp bar, comp headsets and higher luggage allowance... it hasnever been advertised as extra legroom on the YHM, JFK and BOS flights. The legroom on the 757 which will be used for YHM in economy is very comfortable. On the 738 that will be used for BOS there will be 120 seats.
Join Date: Apr 2006
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I have booked bc for september i rang gs to see what aircraft will be on the flight girl said a b767 up till now so are their some days a b757 and others a b767.I fly on a thursday?
Join Date: Mar 2007
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Thanks for all the replies, sorry I did not respond sooner, I realise that the extra pitch in PE was only 2 or 3 inches but the point is that we were charged 90 pounds for that. They told me that there is still a "PE service" ie. food and drinks, who is going to drink £70 of drinks? supposing I deduct £20 for the meal. As said before the girl on the phone was very nice and most helpful. I have now cancelled our flight and rebooked, actually at a better price. It also means that we now fly in to Orlando International and we have added an extra day on to our holiday with a night in NY!!!! The explanation mm0wkj gave about the BC mess is correct. I can only say that had I booked a BC I would be furious.
Join Date: Mar 2007
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Just checked F?G site the economy is full, only 4 BC seats left, still selling at top price £705 one way, and 4 PE selling for £275 (these are probably the ones we cancelled)
Wonder if they are telling people that the BC seat pitch has changed??
Wonder if they are telling people that the BC seat pitch has changed??
Join Date: Feb 2005
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Although there must be people cancelling, it dosn't seem to be having too much of an effect on the sales - a lot of flights are close to sold out and are selling really well. Hear that NOC flights are selling fast too!!
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Join Date: Mar 2007
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Webby1919
Yeah but how many pax on those flights know about a/c changes?. Not all have accessed the forums and watched whats been going on. Wonder how many of those will be well miffed when they find the seat pitch has changed when they get on the plane?.
A high percentage of Business and PE pax who have tried to get info from GS following the changes to the wording on their web site and magically shrinking seats havent been convinced with the explanation and have made alternative arrangments. Luckily those are the fortunate ones who have been surfing the net and discovered they are not alone and also chased the info early enough to make those alternate arrangments.
I've recently been mailed by 2 pax from the 1st GS 757 slight to SFB from GLA who were not told the seat pitch had been reduced or that the a/c would have to stop for fuel in Bangor until they checked in.
They booked over 3 months ago so GS had plenty of time to tell them. They told them about a time change but nothing else. Bit ecconomical with the truth there me thinks.
Or are upper management simply telling staff to keep quiet so they dont loose more customers?
Anyway, GS have had enough calls to make them aware that pax are not happy being messed about. hopefully they will take note and learn from it.
Yeah but how many pax on those flights know about a/c changes?. Not all have accessed the forums and watched whats been going on. Wonder how many of those will be well miffed when they find the seat pitch has changed when they get on the plane?.
A high percentage of Business and PE pax who have tried to get info from GS following the changes to the wording on their web site and magically shrinking seats havent been convinced with the explanation and have made alternative arrangments. Luckily those are the fortunate ones who have been surfing the net and discovered they are not alone and also chased the info early enough to make those alternate arrangments.
I've recently been mailed by 2 pax from the 1st GS 757 slight to SFB from GLA who were not told the seat pitch had been reduced or that the a/c would have to stop for fuel in Bangor until they checked in.
They booked over 3 months ago so GS had plenty of time to tell them. They told them about a time change but nothing else. Bit ecconomical with the truth there me thinks. Or are upper management simply telling staff to keep quiet so they dont loose more customers? Anyway, GS have had enough calls to make them aware that pax are not happy being messed about. hopefully they will take note and learn from it.
Last edited by mm0wkj; 6th Apr 2007 at 22:06.
Join Date: Feb 2006
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Had a friend travelling LPL to TFS and he said there were several PAX who had not been told that it was going via STN, one person who he spoke to had specifically asked for direct flights and had been assured that it was. He found out at check-in!
This is not the way to win friends or get repeat business and I think they will suffer for it.
This is not the way to win friends or get repeat business and I think they will suffer for it.
Join Date: Aug 2003
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The term direct is correct even with a stop so long as you dont have to get off the aircraft. A simple review of the FlyGlobespan website reveals ALL routings for flights including the flght in question. Perhaps some web based research prior to departure if there were concerns about getting a "direct" flight, may have avoided any upset.
Join Date: Mar 2007
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Direct Flights
When anyone was booking these flights it was clear on the booking page that it went via STN as it had a red 1 in the stops column, which told you where the stop was.
If anyone didn't know the flight stops off in STN it was because they didn't look at the site correctly or because there travel agent gave them the correct information not Flyglobespan.
If anyone didn't know the flight stops off in STN it was because they didn't look at the site correctly or because there travel agent gave them the correct information not Flyglobespan.
Join Date: Sep 2003
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This must be like when I booked my LPL-JFK flight and it said direct with no red '1' in the 'stop' column. Silly me thought it actually meant direct. It was only 4 months later the red '1' was put on the website stating it was via Knock.
Join Date: Mar 2007
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Advise required
So, let me get this straight. Although I reserved a seat, business class on a direct flight with 50" seat pitch several months ago. Globespan might change any of these details at a whim and not inform me? Is this legal??
Whenever I call them I have had reasurances that flights in September are as I originally booked, can I trust them???
Whenever I call them I have had reasurances that flights in September are as I originally booked, can I trust them???
Join Date: Jan 2007
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Sorry to throw a slightly unrelated post into the mix, but I just had a peek at the BAA timetables on the Glasgow airport website, and it actually shows the Globespan flights to and from Vancouver as being operated by a 757-300.
I'm 90% sure this is a mistake on BAA's part, as I've not heard a peep about Globespan getting any 753s, and the plane wouldn't have the range to do this trip non-stop anyway, but it'd be mighty interesting if it did happen!!
Cheers
Rob
I'm 90% sure this is a mistake on BAA's part, as I've not heard a peep about Globespan getting any 753s, and the plane wouldn't have the range to do this trip non-stop anyway, but it'd be mighty interesting if it did happen!!
Cheers
Rob