Thanks for all the replies, sorry I did not respond sooner, I realise that the extra pitch in PE was only 2 or 3 inches but the point is that we were charged 90 pounds for that. They told me that there is still a "PE service" ie. food and drinks, who is going to drink £70 of drinks? supposing I deduct £20 for the meal. As said before the girl on the phone was very nice and most helpful. I have now cancelled our flight and rebooked, actually at a better price. It also means that we now fly in to Orlando International and we have added an extra day on to our holiday with a night in NY!!!! The explanation mm0wkj gave about the BC mess is correct. I can only say that had I booked a BC I would be furious.