Abusive pax
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Abusive pax
Anyone (perhaps cabin crew?) got any advice on this - I was on a flight this evening and the 2 chaps next to me were asked by CC to turn off mp3 players for approach/landing, which they did momentarily and then straight back on again as soon as CC had disappeared down the back. I politely pointed out that they should be switched off and got a 'what the f&*k's it got to do with you? tw@t, pr!ck' and so on...Is there any real way of reporting people like this as it was a perfectly reasonable thing to point out as it potentially affects my safey in an evac and I also don't see why I should accept that kind of behaviour inside a 12ft diameter aluminium tube...! I know what seats they were in so could make a complaint to the airline who seem to have a strict policy against disruptive pax. One guy also had his phone switched on throughout the flight, as it rang shortly after touchdown... 
Riding the Euro Gravy Plane
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Perkin
I'm not really sure that an airline would be able (or willing) to take any action after the event.
If you find yourself in the same situation again I believe the correct course of action would be to immediately contact the CC who would take appropriate action to ensure that said passengers turned off their MP3 players and , especially, their mobile telephones. If they were unable to ensure this they would contact the Captain, inform him of the situation and he would then decide the next course of action. If this were to happen the passengers in question would almost certainly be met by the Police on arrival and arrested.
As for their ,less than civilised, behaviour towards yourself I would think the airline wouldn't take any action against them unless one of the crew also heard the abuse, even then they would probably just give them a warning to begin with. Sometimes we do come across people who are clearly moronic and possess the manners of a gutter rat and in normal circumstances, when they aren't endangering your safety, they are just best ignored.
I'm not really sure that an airline would be able (or willing) to take any action after the event.
If you find yourself in the same situation again I believe the correct course of action would be to immediately contact the CC who would take appropriate action to ensure that said passengers turned off their MP3 players and , especially, their mobile telephones. If they were unable to ensure this they would contact the Captain, inform him of the situation and he would then decide the next course of action. If this were to happen the passengers in question would almost certainly be met by the Police on arrival and arrested.
As for their ,less than civilised, behaviour towards yourself I would think the airline wouldn't take any action against them unless one of the crew also heard the abuse, even then they would probably just give them a warning to begin with. Sometimes we do come across people who are clearly moronic and possess the manners of a gutter rat and in normal circumstances, when they aren't endangering your safety, they are just best ignored.
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I agree with SXB - it is a CC matter.
Before pressing the call button, though, I would scan around and see if there is another seat to move to, as you may not wish to stay after your action.
I got attacked on another thread for saying that sometimes the CC could do more and I re-iterate it in this context.
Pax should not be allowed to get away with this type of behaviour and other pax should not have to act as Sheriff's deputies.
A few years ago, I reported a similar incident to an AZ captain after landing (mobile phone use during the approach, which was in gin clear VMC, but that is not the point) and he left the aircraft and went through into immigration to try and apprehend the culprit, with no luck. Pretty good response though.
My final sight was of him tearing a strip off the senior cabin crew member, presumably for not enforcing the rules.
Before pressing the call button, though, I would scan around and see if there is another seat to move to, as you may not wish to stay after your action.
I got attacked on another thread for saying that sometimes the CC could do more and I re-iterate it in this context.
Pax should not be allowed to get away with this type of behaviour and other pax should not have to act as Sheriff's deputies.
A few years ago, I reported a similar incident to an AZ captain after landing (mobile phone use during the approach, which was in gin clear VMC, but that is not the point) and he left the aircraft and went through into immigration to try and apprehend the culprit, with no luck. Pretty good response though.
My final sight was of him tearing a strip off the senior cabin crew member, presumably for not enforcing the rules.
Paxing All Over The World
I agree with F3G about finding another seat. If none available - then simply stand in the aisle one or two rows behind yours. This makes the cabin insecure and will ensure that the CC rapidly join you!!
If the situation is very bad you may be allocated a seat elsewhere on the a/c for landing. There may well be open seats that you cannot see with a quick heads up. But my guess is that, reporting on the spot is the only route. The advantage of writing is that you may get a clear statement of policy from the carrier, which can use if there is a next time.
Given human behaviour, there will be a next time.
If the situation is very bad you may be allocated a seat elsewhere on the a/c for landing. There may well be open seats that you cannot see with a quick heads up. But my guess is that, reporting on the spot is the only route. The advantage of writing is that you may get a clear statement of policy from the carrier, which can use if there is a next time.
Given human behaviour, there will be a next time.
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And sadly these morons can afford to fly. However you look at it they make it damned unpleasant for the rest of us normal civilized people who just want to get on a plane, have a hopefully pleasant journey and get off again. Times are changing and certain standards are slipping and good examples are not always being set I'm afraid.
However you look at it they make it damned unpleasant for the rest of us normal civilized people who just want to get on a plane, have a hopefully pleasant journey and get off again. Times are changing and certain standards are slipping and good examples are not always being set I'm afraid.
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Perkin, I agree entirely with F3G. If it happened again, do not feel ashamed or scared to call the CC again.
I for once do not take any of this and I have been known to frighten people with go-arounds, diversions, etc etc. if they do not comply there & then.
Once a Skipper asked me to take the mobile phone off the offending pax and I did it. The whole aircraft is watching in a situation like this and chances are they comply without creating further problems.
In my present airline and role it's much easier to be assertive, but where I worked before was another story. Maybe because of the colour of the uniform that made us look like stupid Barbies, maybe because of the holiday nature of the flights,maybe because people were occasional flyers, I do not know what but it was a constant challenge. I learnt to be tough there.
Do not worry, if there are no spare seats chances are the CC would move you to a spare crew seat, if necessary. You should not be treated like that regardless, nobody should be sworn at on a plane, whatever the reason.
Safety is everyone's responsibility and I always make sure that my pax know that this means it's theirs too and not just mine, that they can count on me for anything anytime but that I might need their help too at times!!
Glad it all went well for you in the end anyway....
FBW
I for once do not take any of this and I have been known to frighten people with go-arounds, diversions, etc etc. if they do not comply there & then.
Once a Skipper asked me to take the mobile phone off the offending pax and I did it. The whole aircraft is watching in a situation like this and chances are they comply without creating further problems. In my present airline and role it's much easier to be assertive, but where I worked before was another story. Maybe because of the colour of the uniform that made us look like stupid Barbies, maybe because of the holiday nature of the flights,maybe because people were occasional flyers, I do not know what but it was a constant challenge. I learnt to be tough there.
Do not worry, if there are no spare seats chances are the CC would move you to a spare crew seat, if necessary. You should not be treated like that regardless, nobody should be sworn at on a plane, whatever the reason.
Safety is everyone's responsibility and I always make sure that my pax know that this means it's theirs too and not just mine, that they can count on me for anything anytime but that I might need their help too at times!!
Glad it all went well for you in the end anyway....
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My bet is they would fold very quickly in the face of a resolute refusal to be intimidated.
Stand up, people; make a scene; whatever it takes.
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Thanks for all your supportive messages, I appreciate hearing the opinions of some professional flyers too...Yes they were indeed British, no they were not chavs/neds - they were people similar to myself travelling home for a weekend from work. In the last 2 years of 'commuting' I've found that so called professional people are by far the worst offenders on all counts (ignorning instructions from CC, taking the p!ss out of hand luggage restrictions and so on) than an excited bunch of lads/ladies off to AMS for a stag/hen weekend etc...This has gladly been the exception, its the first time in almost 2 years of doing AMS to MAN/LHR/LGW roughly fortnightly, that I've been irritated enough by someone to ask them to stop what they're doing. The call button may well get pressed next time...I'd quite fancy a jump seat next to a nice hostie too...maybe I should've thought about that one first!!
On my way back to AMS today, I had a chat to the airline customer service desk, who took details of the incident and asked me to write to the customer service department who will decide if they wish to take further action - possibilites ranged from placing a note on the customers file in case of further complaints, to the extreme of banning them outright. I must say I had some trepidation at voicing my complaints, but the airline staff were most helpful, understanding and supportive and in no way did I feel like I was just a good old British moaner. Good on you Jet2, letter winging its way to you shortly!
On my way back to AMS today, I had a chat to the airline customer service desk, who took details of the incident and asked me to write to the customer service department who will decide if they wish to take further action - possibilites ranged from placing a note on the customers file in case of further complaints, to the extreme of banning them outright. I must say I had some trepidation at voicing my complaints, but the airline staff were most helpful, understanding and supportive and in no way did I feel like I was just a good old British moaner. Good on you Jet2, letter winging its way to you shortly!
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Bu99er that; press the button and stay to ensure the FA makes it quite clear to the little scrotes what they will do and what will happen if they don't. In 15 minutes they'll be out of your life.
PaperTiger, you are welcome to your view, but, as someone who travels once a week on average, I have found it better to leave these situations to the CC to deal with. They have the authority and training to deal with such situations.
Otherwise you tend to become part of the problem and potentially make the conflict worse.
PaperTiger, you are welcome to your view, but, as someone who travels once a week on average, I have found it better to leave these situations to the CC to deal with. They have the authority and training to deal with such situations.
Otherwise you tend to become part of the problem and potentially make the conflict worse.
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F3G
Fair point. However, I for one would not wish to die of someone else's arrogance!
Speak up and tell them. When asked "what's it got to do with you?" the answer should be along the lines of "ok, you ignore the crew, you wont mind if I stamp and trample all over your head to get out whilst the rest of the plane is on fire will you?"
Should do the trick
Fair point. However, I for one would not wish to die of someone else's arrogance!
Speak up and tell them. When asked "what's it got to do with you?" the answer should be along the lines of "ok, you ignore the crew, you wont mind if I stamp and trample all over your head to get out whilst the rest of the plane is on fire will you?"
Should do the trick
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cessna
I really don't think that is smart.
Your words are quite inflammatory and offensive, a bit like pouring petrol onto flames.
If a conflict develops, it's your word against theirs about who said and did what and you all might face subsequent action.
Follow FBW's advice (she is CC for a major airline) press the call button again and let the crew sort it out.
I really don't think that is smart.
Your words are quite inflammatory and offensive, a bit like pouring petrol onto flames.
If a conflict develops, it's your word against theirs about who said and did what and you all might face subsequent action.
Follow FBW's advice (she is CC for a major airline) press the call button again and let the crew sort it out.
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Security waiting on arrival
On my flight the other day I have the FO radio ahead to operations for airport security and the police waiting for us at the bay, as we had a very rude pax kept on talking on his cell when we were boarding and even after 3 warnings from the CC, he pretended to turned his cell off and even refused to show his phone to the CC when asked to prove that it was off. and through out the flight was harrasing the all female cabin crew that we have for that flight. When we approached our parking bay, u can see squad cars, and maybe 6 to 10 security and police just waiting to escort the B*st*rd off the plane. U guys should have seen the guy's face when he saw the party that was waiting for him 
these kinda people should not been allowed on planes!
these kinda people should not been allowed on planes!
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Bu99er that; press the button and stay to ensure the FA makes it quite clear to the little scrotes what they will do and what will happen if they don't. In 15 minutes they'll be out of your life.
PaperTiger, you are welcome to your view, but, as someone who travels once a week on average, I have found it better to leave these situations to the CC to deal with.
PaperTiger, you are welcome to your view, but, as someone who travels once a week on average, I have found it better to leave these situations to the CC to deal with.
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Before you press the call button, there is a potential conflict between the offending pax and the crew.
As soon as you "shop" them (notwithstanding their actions being wrong), you create a conflict between them and you.
You are now part of the problem system.
Much better to get out of the way and leave the fallout to the crew to deal with.
Much better than that for the crew to maintain situational awareness of what's happening in the cabin and sort it out, rather than saying something and not following through.
As soon as you "shop" them (notwithstanding their actions being wrong), you create a conflict between them and you.
You are now part of the problem system.
Much better to get out of the way and leave the fallout to the crew to deal with.
Much better than that for the crew to maintain situational awareness of what's happening in the cabin and sort it out, rather than saying something and not following through.