easyJet scrap weight limit on hand luggage

[bealine]

Low Costs, Remaining Profitable, On-time performance and Safety are all top priorities for low cost carriers

.......In that order, I presume?

[jonathang]

I guess as a cynical view point you could say that.

What I was getting at is Customer Service is down low on the list.

Safety and Security is generally everyones top priority.

Jonathan

[Avman]

What I was getting at is Customer Service is down low on the list.

Whilst it goes without saying that safety and security must take top priority, I firmly believe that customer service should have equal billing. Treat your customers with contempt and you'll soon suffer the consequences!

[jonathang]

Avman, while I do agree with you to some degree.

If you offer a very cheap product and have still reasonably high operating costs.

Leaves little for the frills. If you still want to make profit.

[bealine]

For anyone in any doubt about the safety of cabin baggage and the strength of the overhead lockers (or the locker door catches)

http://www.itf.org.uk/itfweb/SECTIONS/Ca/bagpolicy.htm

and

http://www.dft.gov.uk/stellent/group...pdf_502831.pdf