Airline Staff – Going The Extra Mile
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Join Date: Feb 2000
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Yes, it was Cheese - and it's nice to see that it's functioning as I'd hoped - Thanks all for your feedback! I know that many Crew do check this thread from time to time, and are heartened by the various responses.
Rotate on this!
Join Date: Jan 2004
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Have to go to Aberdeen a lot, always Big Airline...yesterday for some reason the 'Travel bint' at work booked us on BD674 out & BD677 back...F***ING BRILLIANT! I will ONLY fly bmi in future..great staff, great attitude to the customer.
Wherefore Art I?
Join Date: Mar 2002
Location: Near the pointy end... But not TOO near...
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I fly every week on business, and 99% of the time on Delta. So I have to give a shout out to Leo in Ft. Myers, who is helpful to just about EVERYONE, not just those of us he sees every week.
RD
RD
Tsamaya sentle
Join Date: Apr 2001
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LH 573 CPT-JNB 12th Sept
Thanks a lot to the Cpt and FO of LH 573 yesterday (12 Sept) CPT-JNB (744) for departing 10 minutes early in order to take us on a sightseeing flight over Cape Town, the Cape peninsula, Cape of Good Hope and False Bay before continueing enroute to JNB. With seat belts signs switched off 90 secs after departure, and leveling off at 3000 ft., everyone, including those not having a window seat, were able to wander around and get a phantastic view of the Cape, and even doing some whale watching from above. I am sure it was a once-in-a-lifetime opportunity for many to catch a glimpse from above of one of the most remarkable landmarks on earth, and in clearest weather.
I am posting this because sightseeing detours like this one have become so rare these days. The beancounters out there don´t like a single minute´s fuel being "wasted" - so thanks again to the Lufthansa flightdeck crew!
(And you have even brought back a tiny bit of the true spirit of aviation, which pax on a 747 so rarely experience these days...)
I am posting this because sightseeing detours like this one have become so rare these days. The beancounters out there don´t like a single minute´s fuel being "wasted" - so thanks again to the Lufthansa flightdeck crew!
(And you have even brought back a tiny bit of the true spirit of aviation, which pax on a 747 so rarely experience these days...)
Join Date: Oct 2003
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thank you
i'm sure this has cheered many staff up as people do not seem to say thank you as much as they used to.
2 weeks ago my colleague was pushing a gentleman's wheel chair and once coming through arrivals found that there was no-one to meet him. on his behalf she phoned the travel company(no rep in arrivals) and the hotel to see if anyone should be there or was running late and eventually after about half an hr with him helped him into a taxi.
This gentleman travelled back a couple of days later and i was collecting him to take him to the gate for boarding. I explained to him that i had to drop something off at another gate on the way and he was quite happy with that.
As i was helping him into a trislander (with the captain's help - new meaning to lift on) he handed me a letter to be given to the station manager.
Later we were told it was a long thank you letter to my colleague and myself for all our help.
it made a long stressful sunday all worthwhile and we had big cheery smiles when we left.
sometimes it's the little things...
2 weeks ago my colleague was pushing a gentleman's wheel chair and once coming through arrivals found that there was no-one to meet him. on his behalf she phoned the travel company(no rep in arrivals) and the hotel to see if anyone should be there or was running late and eventually after about half an hr with him helped him into a taxi.
This gentleman travelled back a couple of days later and i was collecting him to take him to the gate for boarding. I explained to him that i had to drop something off at another gate on the way and he was quite happy with that.
As i was helping him into a trislander (with the captain's help - new meaning to lift on) he handed me a letter to be given to the station manager.
Later we were told it was a long thank you letter to my colleague and myself for all our help.
it made a long stressful sunday all worthwhile and we had big cheery smiles when we left.
sometimes it's the little things...
Join Date: Jul 2003
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LH have long done the scenic tour on departure Capetown if possible, so good to hear its still done.
For me, Easyjet 0630 departure Luton- Berlin Saturday 25th September was probably liveliest cabin crew ever. Brilliant number one and arrival announcement into Berlin by the steward that they recognised that they owed their jobs to the passengers is something Ive never heard before in over 3 million miles of flying. Superb.
For me, Easyjet 0630 departure Luton- Berlin Saturday 25th September was probably liveliest cabin crew ever. Brilliant number one and arrival announcement into Berlin by the steward that they recognised that they owed their jobs to the passengers is something Ive never heard before in over 3 million miles of flying. Superb.
thanks for getting us out of a 4hour wait. Cheers!!
Join Date: Aug 2002
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Delta Airlines on flight DL964 on 20 Oct 40. The entire crew, front and aft, were first class. Same goes for the Delta Airlines chap who checked us in for the Orlando-Atlanta flight on 28 Oct 04.
The airline obviously is working damn hard to get through this time, when many US airlines are experiencing financial difficulty, by providing genuine customer service.
Good luck to all at the airline and may you all enjoy success.
The airline obviously is working damn hard to get through this time, when many US airlines are experiencing financial difficulty, by providing genuine customer service.
Good luck to all at the airline and may you all enjoy success.
Join Date: Jul 2004
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VS27 14th Oct, VS16 29th Oct
If anyone on here was operating on the above flights (LGW-MCO) I would like to pass on my thanks for a wonderful in-flight experience.
The cabin crew on both legs (in particular outbound which had some partricularly nightmarish kids on board) were a credit to Virgin Atlantic.
The cabin crew on both legs (in particular outbound which had some partricularly nightmarish kids on board) were a credit to Virgin Atlantic.
Join Date: Jun 2002
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Ian, Take a Bow
Coming back from Ibiza with Britannia, early hours of a Saturday morning at the end of October, daughter started to feel unwell on the bus out to the aircraft. Cabin Service Director, Ian (sorry - didn't catch the surname) was quietly and efficiently ever so helpful in avoiding a potentially very messy situation and could not have been more helpful throughout the flight. I thought he was a credit to the airline and to his profession.
So, Ian, take a bow.
So, Ian, take a bow.
