i'm sure this has cheered many staff up as people do not seem to say thank you as much as they used to.
2 weeks ago my colleague was pushing a gentleman's wheel chair and once coming through arrivals found that there was no-one to meet him. on his behalf she phoned the travel company(no rep in arrivals) and the hotel to see if anyone should be there or was running late and eventually after about half an hr with him helped him into a taxi.
This gentleman travelled back a couple of days later and i was collecting him to take him to the gate for boarding. I explained to him that i had to drop something off at another gate on the way and he was quite happy with that.
As i was helping him into a trislander (with the captain's help - new meaning to lift on) he handed me a letter to be given to the station manager.
Later we were told it was a long thank you letter to my colleague and myself for all our help.
it made a long stressful sunday all worthwhile and we had big cheery smiles when we left.
sometimes it's the little things...
