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NAIPS Log In - any issues
Is anyone having problems logging into NAIP's ?
Also call centre seems overloaded? |
Stuffed. Been like it since at least 2200Z today. Unbelievable it's still out. I blame the "descend via" documents! :} :ugh:
When you've got to use the alternatives, you realise what a great system it is. Obviously no "rollback" button... |
As sure as night turns to day, you could nearly guarantee that the introduction of these GAFs was going to stuff up. Worlds best practice hey? Surely running the old and new systems in parallel for a month wouldn't have been rocket science?
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As sure as night turns to day, you could nearly guarantee that the introduction of these GAFs was going to stuff up. |
Originally Posted by Old Akro
(Post 9951278)
GAF's working well on the BOM site. This is all AsA's own work.
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So can I ask a young person question. If things are still stuffed when I have to acquire weather and submit a plan do I use that telephone thingy?
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It'd be the ideal day to hit people up for a ramp check. Can't get the weather if the service is down :/
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Actually the BOMs GAF section doesn't seem to work so great either, I select it, then have to open it and then it tends to disappear on me and says it isn't available?
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Good thing the weather is nice today - well, in Vic anyway...
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It'd be the ideal day to hit people up for a ramp check. |
no wx or notams on Ozrunways either.... cant log into NAIPS either
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Just tried to log in; No good!
NAIPS Internet Service has encountered an error What happened There has been an unexpected error in the NAIPS Internet Service system. The system administrator will be advised of the details. What you can do about it Attempt to repeat the series of actions in the lead up to the error. Log off and on then repeat those actions. Close and restart your browser, logon and attempt again. If the problem persists, contact the Airservices Service Desk (24/7) on 1800 801 960. |
So I ordered a pizza online a few years ago and I still get regular emails with special offers.
Seriously, how f$&king difficult in 2017 would it be to email NAIPS users with an explanation? Instead, there is a log in message to say “keep trying a few times” leading us to think the problem is at our end, further clogging the helpline. Bbbbzzzbzbzbzbzbzbzbzzzz |
Has anyone been able to get any information out of them? It's still down and we'd like to access the monopolised legal source of information we require to go get our jobs done!!
Their "Free Call" number just has an automated message telling us the number I've tried to call is disconnected. Have Airservices decided to just put their head in the sand? Why are there no updates on their website at the very least with some sort of information?!?!?!?! Someones head had better bloody roll for this disgrace. |
Looks like it's back up for now, for those wondering.
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Three nanoseconds after "NAIPS" was proclaimed, the very staff assigned to it named it "Not Actually Intended to Provide a Service." And that was oh, 20+ years ago.
It's all okay though - anybody that knew anything would have been shoved out the door in the 2016 900 plus cull - after all, they were only backroom non essential staff according to the CEO. No problem. |
Ixixly,
You had to be quick. No dice for me. |
Ixixly,
I rang the 'help desk' to be be told that they were unable to either update their website, or advise of a return to service target. On the bright side, there has been a NOTAM issued! '866 |
Still can't log in to see the NOTAM! Hasn't made the media as far as I can see. The silence from ASA and CASA is amazing. Where are the airlines getting weather? Suggest we send ASA an invoice for any time wasted. I'm told it's not unheard of for major airlines to bill ASA for stuff ups.
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HAHAHAHA, are you serious asw? Did they really issue a NOTAM for it?!
My single biggest disgust has to be the deafening silence from ASA or CASA on this, nothing on their Facebook, no Twitter, no Emails, not a damned thing, absolute bloody disgrace. The News outlets should have a field day dragging them through the mud with this, but silence there as well?! |
Normal transmission has resumed!
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Following extract from email from one organisation:
As those who have tried today will know, NAIPS is down. Eventually I rang their helpline to be told that the problem is in the NAIPS software and the website failed to reboot after the upgrade last night to incorporate Graphical Area Forecasts. They have no idea how long it will take to fix, but have extra staff working on it and could only suggest re-trying every few hours. No comment yet from BoM, I asked Ashwin Naidu if he knew where the problem was, but probably too busy working on it to reply just yet. Of more concern is that mid-afternoon I tried getting Temora NOTAM on y mobile phone using Oz Runways and got the complete NOTAM set that was current on 9 NOV 2015! THIS WORRIES ME! The good news is that it is only the NAIPS system that is down, and forecasts and NOTAM are available to airline flight ops departments and other users that have other systems for delivery of these products. But nothing on the Airservices web site yet, or in news media, so looks like mostly GA that is affected. :ugh::ugh::ugh: |
Ixixly, given that it had about as much impact on the general public as the local council office computer system being down what are you expecting? No queues out the door at check-in, no mass cancellation of RPT flights, no "chaos in the skies", no footage of bent aircraft to show on the evening news. How would you explain it in a sound bite to the masses who know nothing about GA & care even less about it?
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*sigh* alas you are correct le Pingouin, I just figured with their usual level of sensationalism they could have spun something out of it, so this whole thing didn't just go quietly into the night with ASA patting themselves on the back for a "Job well done". I mean at around the time it was happening one of their top news stories was a woman who only got "5 chips" with her pub meal...
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Weather brief via the phone was horrible. 15-20 minutes holding to be greeted with a not so happy briefing guy.. 'Hello briefing, i'm not doing Area forecasts today"..
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All asking where airlines are getting weather from, seems you have all forgotten about the old avfax system & are all just super reliant on technology working!
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Originally Posted by marreeman
(Post 9952357)
All asking where airlines are getting weather from, seems you have all forgotten about the old avfax system & are all just super reliant on technology working!
Around 1300 utc, I was told by briefing that they too had no access to the AIS system, and to use BOM ( illegal), and they could not advise the status on any Notam |
The 'big 2' airlines(with flight dispatch departments) at least don't use NAIPS for weather, they have their own AFTNs which get the weather directly through the BOM. As this was not a BOM failure there was no lack of weather briefings available.
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Originally Posted by puff
(Post 9952387)
The 'big 2' airlines(with flight dispatch departments) at least don't use NAIPS for weather, they have their own AFTNs which get the weather directly through the BOM. As this was not a BOM failure there was no lack of weather briefings available.
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NOTAMs are exactly the same
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The BOM isn't an approved source of weather (which in itself is absurd) so not much help. |
From the BOM site, in the aviation weather section:
Accessing Meteorological Information for Flight Planning Airservices Australia is the official provider of the Aeronautical Information Service which includes the delivery of the Bureau's aviation meteorological products. Therefore, all information for the purpose of flight planning should be obtained from Airservices Australia. I'd happily argue that aviation forecasts obtained via the BOM would be perfectly acceptable- especially when the official provider cannot well, provide! |
Originally Posted by puff
(Post 9952406)
NOTAMs are exactly the same
Notams were not available from Airservices, or Jeppesen or anyone. Airlines did not have access either while this part was down |
Just to clarify, do you mean general BOM forecast for, say, the Wimmera or central district, or the info on bom.gov.au/aviation? |
But AIP GEN 3.5 says BOM is the aviation weather service provider. I’m confused. :confused:
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Provider, not distributor, though the wording in various parts of ERSA is vague enough that you could argue the point. There's a few 'shoulds' and 'pilots are encouraged'. The wonderfull world of Australian aviation!
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I’m not saying you’re wrong.
But jeez - how would anyone read AIP GEN 3.5 and conclude that it was unlawful to obtain aviation weather forecasts and reports from BOM? :confused: |
Could it be that as the BOM is not responsible for the dissemination of the information they defer that to ASA. They just don’t want to be held responsible if their public website goes down. That’s a world apart from not being able to use the info. Hence the disclaimer.
CAR 120 Weather reports not to be used if not made with authority (1) The operator or pilot in command of an aircraft must not use weather reports of actual or forecasted meteorological conditions in the planning, conduct and control of a flight if the meteorological observations, forecasts or reports were not made with the authority of: (a) the Director of Meteorology; or (b) a person approved for the purpose by CASA. Are the BOM aviation forecasts not made with the authority of the Director of Meteorology? |
A question; What do fellow Ppruners think of new format..."as requested by Aviation Industry.."
My opinion, and mine only; The old system is/was better! Grid point system gives too much information.:ugh: |
Originally Posted by Marauder
Notams were not available from Airservices, or Jeppesen or anyone.
Airlines did not have access either while this part was down |
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