How long does it take CASA to answer an Email??
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Join Date: Mar 2009
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How long does it take CASA to answer an Email??
Seduced by the promise to get a quick and easy answer (in writing! maybe even signed with a name?!) to an Email instead of spending hours on hold trying to call CLARC I made the mistake to send CASA an Email with a simple question.. 5 working days ago... the confirmation of receipt came within minutes but an answer? 
... wth is wrong with them? 
cheers
maehhh
... wth is wrong with them? cheers
maehhh
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That's interesting, a CFI told me on Sat he had to wait till Monday for some paperwork as they are on holidays till then. That being said it did seem a bit strange that they would take off that week too.
Join Date: Jun 2007
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During the Part66 saga about 3 months and then a bulk email with a polite reply saying people should read the FAQ. Which had nothing to do with what I was asking.
The reply should have said : "Be confused because we don't know ourselves"
The reply should have said : "Be confused because we don't know ourselves"
Join Date: Oct 2009
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Minions
They are probably on an 'ollie jollie' to Canada or somewhere where the trough is overflowing.
Or maybe they are passing your email on to a Consultant mate who will provide them with an answer to your question and charge a fortune for the privilege?
But most likely and seriously your email has ended up in legal as they are so spineless that they often seek internal legal advice before answering out of pure fear of saying the wrong thing, gutless incompetent turds.
Enjoy the wait. They will all be on holidays still, sick leave, a rort, in a coffee shop of surfing Google at work, but will get back to you shortly.
Or maybe they are passing your email on to a Consultant mate who will provide them with an answer to your question and charge a fortune for the privilege?
But most likely and seriously your email has ended up in legal as they are so spineless that they often seek internal legal advice before answering out of pure fear of saying the wrong thing, gutless incompetent turds.
Enjoy the wait. They will all be on holidays still, sick leave, a rort, in a coffee shop of surfing Google at work, but will get back to you shortly.
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What a coincidence this thread came up. I spoke to CLARC at CASA a week ago and was told to email my request through. Didn't get a response other than the automated one.
So as it's pretty urgent, I called them again today (after waiting for 15 minutes on hold due to their "IT problems"). Their response?
"Yes we received your email and printed it off. It's in the queue to be scanned into our system. Once someone does this, somebody else will read it and respond."
I mean seriously, what sort of idiotic procedure calls for email to be printed then scanned back into a computer? And that it takes over a week to do it, without anyone even reading what I wrote? Outrageous really.
So as it's pretty urgent, I called them again today (after waiting for 15 minutes on hold due to their "IT problems"). Their response?
"Yes we received your email and printed it off. It's in the queue to be scanned into our system. Once someone does this, somebody else will read it and respond."
I mean seriously, what sort of idiotic procedure calls for email to be printed then scanned back into a computer? And that it takes over a week to do it, without anyone even reading what I wrote? Outrageous really.
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The CASA idiotic system, I had exactly the same thing today, bugger me, wait forever on the phone, listen to a hundred recorded messages about DAME, DAO, DAE, online submission of medicals and on it goes, actual performance ZIP.
They don't follow their operations manual, but watch out if you don't follow yours.
Double standards, sign of an organisation out of control.
They don't follow their operations manual, but watch out if you don't follow yours.
Double standards, sign of an organisation out of control.
Join Date: Feb 2009
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Strange indeed.
They responded within two days to an email enquiry about a part 66 issue.
Told me that the required rating would be approved and could go ahead and sign out the aircraft.
They responded within two days to an email enquiry about a part 66 issue.
Told me that the required rating would be approved and could go ahead and sign out the aircraft.
Join Date: May 2010
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casa - no reply
- No reply on an AOC matter for 23 months [March 2009 to February 2011], despite numerous letters/ e-mails and phone calls;
- Operational breach of AOC No reply yet, since February 2009;
- Operational breach of Maintenance - took 6 months!! Lots of phone calls!!
Did finally reply to 1 - a no-charge reply, that was probably the problem!!!
How about some dates and data everyone - Try to beat this???
Last edited by Up-into-the-air; 10th Jan 2012 at 05:08.
to get a quick and easy answer in writing!
Received a letter today that was dated on the 4th Jan...... So someone was in the office.
A simple phone call rather than the letter would have made things much easier (regarding medical renewal)... but that’s for another day.
A simple phone call rather than the letter would have made things much easier (regarding medical renewal)... but that’s for another day.
Join Date: Feb 2009
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A simple phone call rather than the letter would have made things much easier
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Heard a manager stated in a public forum he didn't hav enough staff and wasn't going to get any.
Admin cuts and specialists doing all themselves and getting less done as result. Useless systems and processes didn't help. The electronic systems copied paper processes! So printing email and putting in paper file may happen still.
Maybe the current eba situation isn't helping.
Admin cuts and specialists doing all themselves and getting less done as result. Useless systems and processes didn't help. The electronic systems copied paper processes! So printing email and putting in paper file may happen still.
Maybe the current eba situation isn't helping.
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Join Date: Mar 2009
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oh man... thanks for "cheering" me up 
At least I'm apparently not the only one... u gotta love these guys -.-
Anyway if I don't get an answer til end of the week I have no options left but calling again (and again...)
At least I'm apparently not the only one... u gotta love these guys -.-
Anyway if I don't get an answer til end of the week I have no options left but calling again (and again...
)