How long does it take CASA to answer an Email??
I know of one CASA FOI who took 3 years off from CASA, worked in the civil side for a while, then went back.
The same stuff was still sitting on his desk, no action for 3 years.
The same stuff was still sitting on his desk, no action for 3 years.
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I know of one CASA FOI who took 3 years off from CASA, worked in the civil side for a while, then went back.
The same stuff was still sitting on his desk, no action for 3 years.
The same stuff was still sitting on his desk, no action for 3 years.
Try 5 plus years for a determination on what "engine and performance parameters" mean in the FMS interpretation in CAO 42.2.1.2.1 and what that requirement has to do with an instrument rating.
I have heard from former (but only just former) CASA personnel that one of our previous posters - Ollie A - is correct.
Emails sent to CASA go to a central system, are printed out, scanned back in, and then forwarded under their own, secure, internal e-mail system to the relevant individual. I was told that this was because about 5-ish years ago, CASA's system was apparently hacked, and sensitive information was released on the Net.
Apparently, it was about the same time that the system was changed so all post goes to a central office (in Canberra) and is then distributed to the relevant state offices.
So I'm told.
Emails sent to CASA go to a central system, are printed out, scanned back in, and then forwarded under their own, secure, internal e-mail system to the relevant individual. I was told that this was because about 5-ish years ago, CASA's system was apparently hacked, and sensitive information was released on the Net.
Apparently, it was about the same time that the system was changed so all post goes to a central office (in Canberra) and is then distributed to the relevant state offices.
So I'm told.
Last edited by outnabout; 12th Jan 2012 at 00:05. Reason: Add poster's details
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A customer of ours gave up waiting for her Certificate of Validation to be processed after nine months had elapsed. They took her money on day 1 of course. The incompetence she had to deal with from Canberra was mindblowing.
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When the system went electronic the offices were left to work things out for themselves. Result offices do lots of things differently and doesn't help the problems.
Comm probs... in and out
I can't give you a 3 year delay but have proof of a 7 month one.
On the date and signatories "handling" the file... or letting it go mouldy on some obscure desk, there were two periods where it sat idle for 6 weeks while the deskee was absent, annual leave, taxpayer funded "stress" holiday, whatever. Hard cheddar about the operator wanting to get on with the business of staying in business.! As if they give rats rectum about that!
Remember.. your email flow of electrons goes into the CASA black hole where they collide with the inert element Administratium, atomic wt 0.
Yr message then splits off into minor particles; to quarks,prions, mesons and morons and etc. The gravity of the message requirement is inversely proportional to the output of photons for a brief flash of light before it disappears into "the System".
Sometimes... but not always, something comes out the other side.
And their postal distribution system leaves something to be desired as well.
TWICE registered mail with the card attached for signature, proof of receipt, NEVER came back.
I was told by the CASA person that the mail was LATE for a deadline. By the Aust Post tracking # that was untrue. It was the belated opening by the recipient that was at fault. And NO signed date card from the front desk or wherever it starts its S L O W journey to the 3rd flr. Who's problem????
The customers, of course
On the date and signatories "handling" the file... or letting it go mouldy on some obscure desk, there were two periods where it sat idle for 6 weeks while the deskee was absent, annual leave, taxpayer funded "stress" holiday, whatever. Hard cheddar about the operator wanting to get on with the business of staying in business.! As if they give rats rectum about that!
Remember.. your email flow of electrons goes into the CASA black hole where they collide with the inert element Administratium, atomic wt 0.
Yr message then splits off into minor particles; to quarks,prions, mesons and morons and etc. The gravity of the message requirement is inversely proportional to the output of photons for a brief flash of light before it disappears into "the System".
Sometimes... but not always, something comes out the other side.
And their postal distribution system leaves something to be desired as well.
TWICE registered mail with the card attached for signature, proof of receipt, NEVER came back.
I was told by the CASA person that the mail was LATE for a deadline. By the Aust Post tracking # that was untrue. It was the belated opening by the recipient that was at fault. And NO signed date card from the front desk or wherever it starts its S L O W journey to the 3rd flr. Who's problem????
The customers, of course
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Funny stuff... and if they really operate with that email system some of u suggested ... it probably beats every parody u could imagine on this 
Called em today in regards to this email... since the girl felt unable to answer my question she urged me to write an email cause this "would be the best solution"... how good is that?
After replying I did so 2 weeks ago she complained about 300 emails a day suggested to re-send it with an "urgent" in the header... yeh that will help
cheers
maehhh
Called em today in regards to this email... since the girl felt unable to answer my question she urged me to write an email cause this "would be the best solution"... how good is that?
After replying I did so 2 weeks ago she complained about 300 emails a day suggested to re-send it with an "urgent" in the header... yeh that will help
cheers
maehhh
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Sounds like Service Centre or Industry Permissions. They get all the applications then try to workout where to send to.
I know of one company going through legal name change and these depts insisted it treated as a completely new company. The local office duly sorted when they eventually got the application. But the company did pay a huge estimate to get moving!
Two companies gave up on approvals due to excessive costs of casa insisting they went to US themselves rather than accept an FAA delegate.
I know of one company going through legal name change and these depts insisted it treated as a completely new company. The local office duly sorted when they eventually got the application. But the company did pay a huge estimate to get moving!
Two companies gave up on approvals due to excessive costs of casa insisting they went to US themselves rather than accept an FAA delegate.
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Standards, processes and systems that work? At CASA? Ha!
Biscuit, don't CASA set the 'benchmark' in compliance?
How could they ever have a half arsed system that results in each office doing things differently? Wouldn't that mean they don't have internal sunprocessed processes that work? Oh dear, who would have thought??
Where is all that extra funding they received, still not enough staff? Surely not. Next thing you will have us believe that most of that money has gone to the top heavy management structure!!
What about 'worlds best practice'? Are they not practicing what they preach? Systems there not 'robust' enough?
Tens of millions spent on I.T annually and spent on consultants and still no workable system? Why about service delivery standards, failing to meet their own policy? Hmmm goes to show you that they are truly a two-bit donkey operation. Think about it, if these Nuptys can't even follow the same procedures in each office then do you think they can actually effectively and safely oversight Australian aviation??
How could they ever have a half arsed system that results in each office doing things differently? Wouldn't that mean they don't have internal sunprocessed processes that work? Oh dear, who would have thought??
Where is all that extra funding they received, still not enough staff? Surely not. Next thing you will have us believe that most of that money has gone to the top heavy management structure!!
What about 'worlds best practice'? Are they not practicing what they preach? Systems there not 'robust' enough?
Tens of millions spent on I.T annually and spent on consultants and still no workable system? Why about service delivery standards, failing to meet their own policy? Hmmm goes to show you that they are truly a two-bit donkey operation. Think about it, if these Nuptys can't even follow the same procedures in each office then do you think they can actually effectively and safely oversight Australian aviation??
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Blackhand my questions related to syllabus and exam credits on the new part66 system .The process of the Part66 roadshow was confusing and vague as the presenters couldn't answer my questions . In fact I walked out with more questions than answers. I still dont have answers to those questions.
When it came to signing out aircraft questions we called up CLARC and asked directly and we eventually got the answer. My issue isn't with calling CLARC direct as I normally get great service over the phone. It was the reply to my email that took forever and answered nothing.
When it came to signing out aircraft questions we called up CLARC and asked directly and we eventually got the answer. My issue isn't with calling CLARC direct as I normally get great service over the phone. It was the reply to my email that took forever and answered nothing.
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How about some dates and data everyone - Try to beat this???
After playing an epic rally of email tennis with CASA , I eventually got a reply on the Friday that was dated the folowing Monday. I quickly replied asking for Saturdays lotto.No answer.
