Standards, processes and systems that work? At CASA? Ha!
Biscuit, don't CASA set the 'benchmark' in compliance?
How could they ever have a half arsed system that results in each office doing things differently? Wouldn't that mean they don't have internal sunprocessed processes that work? Oh dear, who would have thought??
Where is all that extra funding they received, still not enough staff? Surely not. Next thing you will have us believe that most of that money has gone to the top heavy management structure!!
What about 'worlds best practice'? Are they not practicing what they preach? Systems there not 'robust' enough?
Tens of millions spent on I.T annually and spent on consultants and still no workable system? Why about service delivery standards, failing to meet their own policy? Hmmm goes to show you that they are truly a two-bit donkey operation. Think about it, if these Nuptys can't even follow the same procedures in each office then do you think they can actually effectively and safely oversight Australian aviation??