SHELL Carnet cards
With all that HTML'ing, Can you help us? Looks like you need OUR help there B 
I'm from Aero Refuellers and i just wanted to make it clear that Aero Refuellers has nothing to do with holding back a certain fee from your credit cards which is normally $1000. When you use your credit card at a credit card accepting bowser Aero Refuellers charge your credit card for the fuel usage but the merchant Bank that looks after the credit card bowser holds a security fee until the transaction for the fuel has been accepted. Once this has happened the money will be release back into your credit card. We don't believe this is an i ideal thing to do but if we are to be setting up credit card accepting bowser, this is the process that has to be taken. Apologies for any inconvenience and we hope that we can continue to assit you any way in the future.
Last time I bought fuel at the local servo or groceries at Woolies, the amount that came off the credit card was the amount I was charged. There was no "security fee" charged. Might be time to look at another bank for your business methinks....
When you live....
KRAviator
It unfortunately makes sense. When you swipe the machine, they need to know you can pay for the fuel - that the credit card authorisation is going to be approved. Otherwise you could fill will fuel, have the card transaction declined and then bugger off with full tanks.
At Woolies, you only swipe at the end - after they know the bill - and if your credit card gets declined, you don't get your supper.
It's not AeroRefuellers fault that credit card systems can't handle pre-authorisations without actually registering a transaction.
One presumes that Shell Credit Card bowsers will now have to do the same thing?
One question I have over all this is - my understanding of carnet cards was to make sure that the local petrol heads didn't pop down and fill their cards with high octane fuel. How is this prevented under the new system? Are they only installed at 'security controlled' airports so the revheads need to show an ASIC?
It unfortunately makes sense. When you swipe the machine, they need to know you can pay for the fuel - that the credit card authorisation is going to be approved. Otherwise you could fill will fuel, have the card transaction declined and then bugger off with full tanks.
At Woolies, you only swipe at the end - after they know the bill - and if your credit card gets declined, you don't get your supper.
It's not AeroRefuellers fault that credit card systems can't handle pre-authorisations without actually registering a transaction.
One presumes that Shell Credit Card bowsers will now have to do the same thing?
One question I have over all this is - my understanding of carnet cards was to make sure that the local petrol heads didn't pop down and fill their cards with high octane fuel. How is this prevented under the new system? Are they only installed at 'security controlled' airports so the revheads need to show an ASIC?
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West Sale Avgas
Clinton
We do have some ideas about setting up an installation at West Sale, although nothing is set in concrete as yet. My boss has been speaking to operators on the airport there and also the local council about the installation but nothing has been agreed upon yet. I'll keep you posted.
We do have some ideas about setting up an installation at West Sale, although nothing is set in concrete as yet. My boss has been speaking to operators on the airport there and also the local council about the installation but nothing has been agreed upon yet. I'll keep you posted.
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After you swipe your credit card you are asked for the "pre-auth" amount. It's certainly not $1000 or anything silly... I typed $60 last night and was most upset when it stopped at 36 litres :-(
One question I have over all this is - my understanding of carnet cards was to make sure that the local petrol heads didn't pop down and fill their cards with high octane fuel. How is this prevented under the new system? Are they only installed at 'security controlled' airports so the revheads need to show an ASIC?
Don't think so, Carnet cards have been in existence since long before card swipe facilities came into being. They were more like the Myer, David Jones, John Martin cards your mother used to use to buy your school clothes, only really intended to be something that could imprint your account details on a sales docket.
DF.
how about my all time favourite..
Call ahead to an aerodrome that provides Jet
Arrive at said aerodrome
Get tanks topped up with Jet
Provide Shell carnet card for payment
** Get stung ridiculous call out fees when the fuel contractor has provided ERSA details stupilating 'NO CALL OUT FEES'
FYI, Arrived mid afternoon at said aerodrome on a saturday.
Call ahead to an aerodrome that provides Jet
Arrive at said aerodrome
Get tanks topped up with Jet
Provide Shell carnet card for payment
** Get stung ridiculous call out fees when the fuel contractor has provided ERSA details stupilating 'NO CALL OUT FEES'
FYI, Arrived mid afternoon at said aerodrome on a saturday.
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I thought that one of the purposes of Carnet cards was to ensure that a fuel purchase was mapped to a purchaser, thus if there is contaminated fuel out there, then there's no way to trace the purchaser if they use a credit card.
???
???
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Fuel at Canberra
I had occasion to need fuel at CB twice over the last 2 weeks. Card wouldn't work both times. Enquired amongst the locals. Bowser has been playing up for a few weeks. Delays in getting the truck busy fueling jets. Very frustrating!!
Card works fine everywhere else!
Card works fine everywhere else!
When you use your credit card at a credit card accepting bowser Aero Refuellers charge your credit card for the fuel usage but the merchant Bank that looks after the credit card bowser holds a security fee until the transaction for the fuel has been accepted.
Does the Canberra bowser ever work? The post above would suggest that it has been down for at least 3 weeks - since I was last there !
Dr
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Canberra
Yes we have been having some difficulties with the Canberra bowser yet again. Apologies all for this, i know how frustrating it must be. If you have an Aero Refuellers card it will still work on the bowser, although if you are using a credit card it will not, for the time being. This porblem arose as the network provider we were using, Vodafone, decided not to tell us that they were closing thier network down in that area. After some lengthy investigating, we have now been told that we can hook up to Telstra network for Canberra. This process is still a couple of weeks away from happening as there is a backlog of bowser that need to be changed to the new network. What will happen is we have to take the current bowser out and replace with a temporary bowser. This should only have the bowser offline for around an hour. Then it will go down to Melbourne to be reconfigured and then will return hopefully in full working order. For the mean time i have spoken with Caltex and they will provide fuel for credit card users only. Yes they do use the truck to fill up pre-ordered aircraft fuel, so there may be a wait for fuel for you.
If you would like to apply for an Aero Refuellers card you can download one from our website at www.aerorefuellers.com.au or you can contadt Brendan in our Albury office on (02)60411 599
If you would like to apply for an Aero Refuellers card you can download one from our website at www.aerorefuellers.com.au or you can contadt Brendan in our Albury office on (02)60411 599
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Canberra bowser - Aero Refuellers $1000 card authorisation fee
I located this thread following a trip to YSCB on Wednesday. I'm a 50+ hour student pilot so I'm a bit new to this and I was completely shocked after buying $50.24 worth of Avgas from Aero Refuellers' bowser in the YSCB GA parking area to be hit by a $1000 card authorisation on my credit card. Nearly 48 hours it's still there on my bank account and MY bank has charged me a $9 payment dishonour fee because the $1000 card authorisation caused my debit card balance to drop below $0.
I made a few calls to Aero Refuellers and just got off the phone with the owner/operator Andrew Heath, who was good enough to call me when notified of my issue. He restated the rationale mentioned in this thread about why the card authorisation takes place (and mentioned in passing that he's been fighting it for years). Also - apparently - there is USUALLY a sign on the YSCB bowser advising of the $1000 charge, but evidently that sign was missing when I used it on Wednesday. I'm not greatly happy with the situation, but Andrew's phone call to me demonstrates some customer focus on Aero Refuellers' part and at least an awareness of the impact that this practice has on unsuspecting customers.
The joke of it is, I was flying a Piper Warrior. At current prices it couldn't even take $200 worth of Avgas even on completely empty tanks!
I made a few calls to Aero Refuellers and just got off the phone with the owner/operator Andrew Heath, who was good enough to call me when notified of my issue. He restated the rationale mentioned in this thread about why the card authorisation takes place (and mentioned in passing that he's been fighting it for years). Also - apparently - there is USUALLY a sign on the YSCB bowser advising of the $1000 charge, but evidently that sign was missing when I used it on Wednesday. I'm not greatly happy with the situation, but Andrew's phone call to me demonstrates some customer focus on Aero Refuellers' part and at least an awareness of the impact that this practice has on unsuspecting customers.
The joke of it is, I was flying a Piper Warrior. At current prices it couldn't even take $200 worth of Avgas even on completely empty tanks!
Last edited by davebowyer; 6th May 2011 at 00:20.
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So let me see if this is right...
You swipe your card and ZIP! $1000 is "reserved" off the card by "the bank"?
WHY?
You pump $50 worth of gas which goes to Aerofuellers and the rest is "held by the bank" until they work out you didn't nick the other $950 of gas? You continue on your way to the next stop, swipe again, another thou gets reserved....
For what other product you buy with a credit card does this happen?
NONE I have ever experienced. It sure sounds like a bank scam of some sort - but what's behind it, why? Or is it just in the way Aerofuellers have their bank account set up (ticked the wrong box??? or just been advised wrong by some rubber desk Johnny at the bank?) If every other business in Australia can operate without this crap going on, what's so special about Aerofuellers? THAT is the question.
Can someone here in the banking sector clarify WTF this is all about?
How can we help Aerofuellers help us? They obviously aren't "asking the right questions" of the bank.
Daveb... how did it appear on your credit card statement - what description?
You swipe your card and ZIP! $1000 is "reserved" off the card by "the bank"?
WHY?You pump $50 worth of gas which goes to Aerofuellers and the rest is "held by the bank" until they work out you didn't nick the other $950 of gas? You continue on your way to the next stop, swipe again, another thou gets reserved....
For what other product you buy with a credit card does this happen?
NONE I have ever experienced. It sure sounds like a bank scam of some sort - but what's behind it, why? Or is it just in the way Aerofuellers have their bank account set up (ticked the wrong box??? or just been advised wrong by some rubber desk Johnny at the bank?) If every other business in Australia can operate without this crap going on, what's so special about Aerofuellers? THAT is the question.
Can someone here in the banking sector clarify WTF this is all about?
How can we help Aerofuellers help us? They obviously aren't "asking the right questions" of the bank.
Daveb... how did it appear on your credit card statement - what description?
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When you buy a poduct at a retail outlet, you pick it up off the shelf, then present your credit card and pay for the item. If you don't have the funds, you don't take the item. That won't work with fuel unless you prepay.
That being said I was sure when I filled up at Shell Moorabbin, Temora and Narromine that I entered an authorization figure and then it let me fill to that amount. Interesting if the system has changed since. Prepay seems an obvious solution however can be a bit annoying if you underestimate.
That being said I was sure when I filled up at Shell Moorabbin, Temora and Narromine that I entered an authorization figure and then it let me fill to that amount. Interesting if the system has changed since. Prepay seems an obvious solution however can be a bit annoying if you underestimate.
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what happened to good fuel planning and a calculator? depart YSBK will brimmed tanks, used 70 to get to Walgett, pump price is $1.89, so 70 x 2$, ill pre approve the bowser for $140. simple.